Journal Screenshot

International Journal of Academic Research in Accounting, Finance and Management Sciences

Open Access Journal

ISSN: 2225-8329

E-Wallet Acceptance Among Public Servants in Bangi, Selangor

Ayu Kamareenna Abdullah Thani, Siti Rosnita Sakarji, Nur Hidayah Rosely

http://dx.doi.org/10.6007/IJARAFMS/v12-i3/18958

Open access

The use of e-Wallet technology via mobile devices is a new digital technology phenomenon in Malaysia's marketplace. Furthermore, the Malaysian government has initiated an e-wallet oriented innovation underneath the Malaysia Budget 2020, notably “e-Tunai Rakyat” programme with the eventual goal for the country to prefer for online wallets. According to previous study, a success of a new technological innovation, such as an e-wallet, is heavily dependent on user adoption of this new technology. As a result, the purpose of this study is to determine the critical elements that impact the intention of using an e-wallet among Malaysian public servants in Bangi, Selangor. The study is based on quantitative, with 136 public servants responding to a questionnaire. The analysis of data utilised the SPSS. Based on the study's findings, public employees in Malaysia are more likely to accept e-Wallet technology if they have prior experience applying for and using them, as well as if they think that the technological foundation is in place to support their use. It is suggested that a few additional variables be included to look at the intended use of electronic wallets. Different factors including reliability, affordability, and trust are suggested to be employed further in the study on behavioural intention to use electronic wallets. Therefore, in the future, it may be possible to study the behavioural intention to use an e-wallet using the same approach but in a different setting.