ISSN: 2225-8329
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Despite the wide contention that service innovation has diverse performance implications. The mechanisms and conditions under which service innovation drives competitive advantage is less understood. Drawing insights from the dynamic capability perspective and survey data from 400 senior managers of banks in Ghana, we found support for the argument that service innovation is important in the quest to improve competitive advantage. Our findings also suggest that brand awareness does not just support competitive advantage but serves transformative mechanism to reap superior competitive advantage in the service environment. Our findings make contemporary contribution to the DCT as well as important managerial guidance for managers in the banking space in resource constrained regions like Sub-Sahara Africa (SSA).
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(Mante & Kohar, 2024)
Mante, G. D. K., & Kohar, U. H. A. (2024). Examining the Relationship between Service Innovation and Competitive Advantage: Does Brand Recognition Matter? International Journal of Academic Research in Accounting Finance and Management Sciences, 14(1), 183–205.
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