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The rehabilitation and reintegration of ex-offenders remain a critical issue in community development. This study explores the experiences of community workers in Malaysia, focusing on the rehabilitation and reintegration of ex-offenders through a restorative justice lens. A qualitative case study approach was used, with data collected from focus group discussions involving stakeholders such as ex-offenders, volunteers, prison officers, social workers, and counsellors. The thematic analysis identified five key themes: (i) structured reintegration programs, (ii) community and family involvement, (iii) volunteer training, (iv) advocacy and policy reforms and (v) systemic challenges. Family support was found to be essential for emotional stability, while community networks help reduce isolation and foster acceptance. However, challenges such as family resistance, social stigma, and bureaucratic barriers persist. Volunteers play a critical role but require structured recruitment and training to address the complex needs of ex-offenders. The study highlights the importance of collaboration across all sectors of social welfare to ensure successful and effective reintegration.
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