The Impacts of Quality Work Life and Occupational Commitment on Job-Hopping Behavior of Chefs in 4 and 5 Star Rated Hotels in Malaysia

Abdullah, R., Mohd-Alias, M. A., Zahari, H., Abdul-Karim, N., Abdullah, S. N., Salleh, H., & Musa, M. F. (2010). The study of factors contributing to chef turnover in hotels in Klang Valley, Malaysia. Asian Social Science, 6(1), 80-85.
Abelson, M. A. (1993). Turnover Cultures. Research in Personnel and Human Resource Management, 11, 339-376.
Azinuddin, M., Mior Shariffuddin, N. S. & Wan Mohd Zain, W. M. A. (2020). Profiling entrepreneurs inclinations on networking: A case of Small and Medium-Sized Tourism Enterprises (SMTEs) in Terengganu, Malaysia. International Journal of Innovation, Creativity and Change, 13(5), 417-432.
Bagtasos, M. R., (2011). Quality of work life: A review of literature. De La Salle University Business and Economics Review, 20(2), 1-8.
Blau, G. J. & Lunz, M. E. (1998). Testing the incremental effect of professional commitment on intent to leave ones profession beyond the effects of external, personal and work-related variables. Journal of Vocational Behavior, 52, 260-269.
Chen, C. C., Lee, M. S., Wu, P. J., & Lin, X. H. (2010). Antecedent and Employees’ Occupational Commitment. In the Proceedings of the Management of Innovation and Technology (ICMIT) IEEE Singapore International Conference.
Cohen, A. (2007). Dynamics between occupational and organizational commitment in the context of flexible labor markets: A review of the literature and suggestions for a future research agenda. Bremen: Inst. Technik und Bildung.
Danna, K., & Griffin, R. W. (1999). Health and well-being in the workplace: A review and synthesis of the literature. Journal of Management, 25(3), 357-384.
Daud, N. (2010). Investigating the relationship between quality of work life and organizational commitment amongst employees in Malaysian Firms. International Journal of Business and Management, 15(10), 75-82.
Davis, L. E, (1983). Design of new organizations. In: Kolony, H., Beinum, H.V. (Eds.), the Quality of Working Life and the 1980s. Praeger Publisher.
Denvir, A. & McMahon, F. (1992). Labour turnover in London hotels and the cost effectiveness of preventative measures. International Journal Hospitality Management, 11(2), 143-154.
Department of Statistics Malaysia. (2019). Tourism satellite account 2019. Retrieved from https://www.dosm.gov.my/v1/index.php/index.php?r=column/cthemeByCat&cat=111&bul_id=dEZ6N0dYUDJEWkVxMzdOalY3UUJSdz09&menu_id=TE5CRUZCblh4ZTZMODZIbmk2aWRRQT09
Ghiselli, E. E. (1974). Some perspectives for industrial psychology. American Psychologist, 80-87.
Hanan, F. A., & Zainal, A, (2012). The relationship between occupational culture, organization tenure and occupational commitment of chefs in 4 and 5-star Hotels in Kuala Lumpur. In Zainal et al (eds) Current Issues in Hospitality and Tourism Research and Innovations. 205-210. London: Taylor and Francis Group.
Heidarie, A., Askary, P., Saedi, S., & Gorjian, B. (2012). Relationship between quality of work life, organizational health and commitment with job satisfaction. Life Science Journal, 9(3), 2300-2306.
Hong, K. S., Tan, K. W., & Bujang, S. (2010). Relationship between work life quality of teachers with work commitment, stress and satisfaction: A Study in Kuching, Sarawak, Malaysia. Jurnal Teknologi, 52, 1-15.
Irving, P. G., Coleman, D. F., & Cooper, C. L. (1997). Further assessments of a three-component model of occupational commitment: Generalizability and differences across occupations. Journal of Applied Psychology, 82, 444-452.
Isaac, S., & Michael, W. B. (1981) Sample size table. Retrieved from http://learningstore.uwex.edu
Johari, J., Yahya, K. K., & Ahmad, M. N., (2012). Understanding the influence of human resource management practices on intention to stay: Evidence from Malaysia. In the Proceedings of the 3rd International Conference on Economic and Business Research.
Kandasamy, I., & Ancheri, S, (2009a). WRKLFQUAL: A tool for measuring quality of work life. Research and Practice in Human Resource Management, 17(1), 59-70.
Kandasamy, I., & Ancheri, S, (2009b). Hotel employees’ expectations of QWL: A qualitative study. International Journal of Hospitality Management, 28, 328-337.
Khatri, N., Fern, C. T., & Budhwar, P, (2001). Explaining employee turnover in an Asian context. Human Resource Management Journal, 11(1), 54-74.
Kim, S. W., & Mueller, C. W, 2011. Occupational and organizational commitment in different occupational contexts: The Case of South Korea. Work and Occupations, 38(1), 3-36.
Klassen, R., Wilson, E., Siu, A. F. Y., Hannok, W., Wong, M. W., Wongsri, N., Sonthisap, P., Pibuchol, C., Buranachaitavee, Y., & Jansem, A. (2013). Preservice Teachers’ Work Stress, Self-efficacy and Occupational Commitment in Four Countries. European Journal of Psychology of Education, 28(4), 1289-1309.
Koonmee, K., & Virakul, B. (2007). Ethics, quality of work life, and employee job-related outcomes: A survey of HR and marketing managers in Thai businesses. NIDA Development Journal, 47(4), 67-97.
Lau, R. S. M., & May, B. E, (1998). A win-win paradigm for quality of work life and business performance. Human Resource Development Quarterly, 9(3), 211-226.
Lee, K., Carswell, J. J., & Allen, N. (2000). A Meta-Analytic review of occupational commitment: Relations with person- and work-related variables. Journal of Applied Psychology, 85(5), 799-811.
Lee, Y. W., Dai, Y. T., Park, C. G., & McCreary, L. L. (2013). Predicting quality of work life on nurses intention to leave. Journal of Nursing Scholarship, 45(2), 160-168.
Loscocco, K. A., & Roschelle, A. R. (1991). Influences on the quality of work and non-work life: Two decades in review. Journal of Vocational Behavior, 39(2), 182-225.
Mac Con Iomaire, M., Afifi, M. F., & Healy, J. J. (2021). Chefs’ perspectives of failures in foodservice kitchens, part 1: A phenomenological exploration of the concepts, types, and causes of food production failure. Journal of Foodservice Business Research, 24(2), 177-214.
Mahamudul Hassan, M., Jambulingam, M., Alagas, E. N., Uzir, M. U. H., & Halbusi, H. A. (2020). Necessities and ways of combating dissatisfactions at workplaces against the Job-Hopping Generation Y employees. Global Business Review, 1-26.
Martel, J. P., & Dupuis, G. (2006). Quality of work life: Theoretical and methodological problems, and presentation of a new model and measuring instrument. Social Indicators Research, 77, 333-368.
May, B. E., Lau, R. S. M., & Johnson, S. K. (1999). A longitudinal study of quality of quality work life and business performance. South Dakota Business Review, 58(2), 3-7.
McComb, E. D. (2003). An evaluation of the three-component model of occupational commitment among New Zealand general practitioners. Otago Management Graduate Review, 8, 67-87.
Meyer, J. P., & Allen, N. J. (1991). A three component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61-89.
Meyer, J. P., & Herscovitch, L. (2001). Commitment in the workplace. Toward a general model. Human Resource Management Review, 11, 299-326.
Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of Applied Psychology, 78, 538-551.
Mortazavi, S., Yazdi, S. V. S., & Amini, A. (2012). The role of the psychological capital on quality of work life and organization performance. Interdisciplinary Journal of Contemporary Research in Business, 4(2), 206-217.
Murray-Gibbons, R., & Gibbons, C. (2007). Occupational stress in the chef profession. International Journal of Contemporary Hospitality Management, 19(1), 32-42.
Official Portal Ministry of Tourism and Culture Malaysia (2021). Rated Tourist Accommodation Premises (2021). Retrieved from
http://www.motac.gov.my/en/check/hotel?s=&n=1&v=0
Ong, J. F. B., Tan, J. M. T., Villareal, R. F. C., & Chiu, J. L. (2019). Impact of quality work life and prosocial motivation on the organizational commitment and turnover intent of public health practitioners. Review of Integrative Business and Economics Research, 8, 24-43.
Rowley, G., & Purcell, K., (2001). ‘As chefs go, she went’: Is labour churn inevitable?. International Journal of Hospitality Management, 20, 163-185.
Saleem, T., Saleem, S., & Jalil, A. (2015). Unweaving Hobo Syndrome in Banking, health and development sector. Gomal Journal of Medical Sciences, 12(4), 227-232.
Simola, S. (2011). Relationship between occupational commitment and ascribed importance of organizational characteristics. Education + Training, 53(1), 67-81.
Sirgy, M. J., Efraty, D., Siegel, P., & Lee, D. J. (2001). A new measure of quality work life (QWL) based on need satisfaction and spillover theories. Social Indicators Research, 55, 241-302.
Sirgy, M. J., Reilly, N. P., Wu, J., & Efraty, D. (2012). Review of research related to quality work life (QWL) programs. In Land, K. C. (Ed.) Handbook of Social Indicators and Quality of Research. 297-311. Netherland: Springer.
Snape, E., & Redman, T. (2003). An evaluation of a three component model of occupational commitment: Dimensionality and consequences among United Kingdom human resource management specialists. Journal of Applied Psychology, 88, 152-159.
Stjernberg, T. (1977). Organizational change and quality of life. Stockholm: EFI.
Suhairom, N., Musta’amal, A. H., Mohd Amin, N. F., Kamin, Y., & Abdul Wahid, N. H. (2019). Quality culinary workforce competencies for sustainable career development among culinary professionals. International Journal of Hospitality Management, 81, 205-220.
Surienty, L., Ramayah, T., Lo, M. C., & Tarmizi, A. N. (2013). Quality of work life and turnover intention: A Partial Least Square (PLS) approach. Social Indicators Research, 1-16.
Talebi, B., PakdelBonab, M., Zemestani, G., & Aghdami, N. (2012). Investigating the relationship between the employee’s quality of work life (QWL) and their effectiveness in banking. European Journal of Experimental Biology, 2(5), 1839-1842.
Tourism Malaysia (2021). Malaysia tourism data. Retrieved from
http://mytourismdata.tourism.gov.my
Wang, L., Tao, H., Ellenbacker, C. H., & Liu, X. (2011). Job satisfaction, occupational commitment and intent to stay among Chinese nurses: A cross sectional questionnaire survey. Journal of Advanced Nursing, 539-549.
Yan, Z., Mansor, Z. D., Choo, W. C., & Abdullah, A. R. (2021). Mitigating effect of psychological capital on employees’ withdrawal behavior in the presence of job attitudes: Evidence from five-star hotels in Malaysia. Frontiers in Psychology, 12, 1-14.
Young, C. A., & Corsun, D. L. (2010). Burned! the impact of work aspects, injury, and job satisfaction on unionized chefs’ intentions to leave the cooking occupation. Journal of Hospitality and Tourism Research, 34(1), 78-102.
Zarhari, N. A. A., Azinuddin, M., Mior Shariffuddin, N. S. & Wan Mohd Zain, W. M. A. (2020). The influence of internal factors and motivation on the decision to enter entrepreneurship. International Journal of Innovation, Creativity and Change, 13(5), 195-212.
Zhang, P. A., & Shi, M. M. (2010). The analysis of job-hopping by evolutionary game theory. In the Proceedings of the International Conference on Management and Service Science (MASS) 2010 IEEE Wuhan.

In-Text Citation: (Azinuddin et al., 2021)
To Cite this Article: Azinuddin, M., Shariffuddin, N. S. M., Zain, W. M. A. W. M., & Som, A. P. M. (2021). The Impacts of Quality Work Life and Occupational Commitment on Job-Hopping Behavior of Chefs in 4 and 5 Star Rated Hotels in Malaysia. International Journal of Academic Research in Business and Social Sciences, 11(9), 1432–1444.

Copyright: © 2021 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode