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International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

The Effect of Transformational Leadership on Organizational Citizenship Behavior where Trust and Job Satisfaction Are as Mediation Variables (Study at PT. Bank BRI (Persero) Tbk. Banda Aceh Branch Offices)

Cut Lisa, Sulaiman , T. Meldi Kesuma

http://dx.doi.org/10.6007/IJARBSS/v11-i9/11157

Open access

This study aims to measure the Influence of Transformational Leadership on Organizational Citizenship Behavior where Trust and Job Satisfaction are as Mediation Variables. Sample of this study is employees of PT. Bank BRI (Persero) Tbk. in Banda Aceh Branch Offices as many as 106 respondents. The data is processed using the Structural Equation Modeling (SEM) to determine the effect of all variables. The results show that transformational leadership has a significant effect on trust, job satisfaction, and organizational citizenship behavior. The variables of trust and job satisfaction also have a significant effect on organizational citizenship behavior. Job satisfaction has been shown to mediate the relationship between transformational leadership and organizational citizenship behavior.