Journal Screenshot

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

The Determinants of Digital Workplace Adoption: A Conceptual Framework

Mimi Zazira Hashim, Razli Che Razak, Norrini Muhammad, Farah Ahlami Mansor, Wan Nor Hazimah Wan Azib

http://dx.doi.org/10.6007/IJARBSS/v12-i10/14822

Open access

The digital workplace is an invaluable organizational resource that can significantly boost the productivity of knowledge workers. The reduction of barriers between people, information, and processes is one of the many benefits offered digital workplace, along with mobility, information searching, communication, and collaboration. However, the Movement Control Order caused commercial losses for more than two thirds of Malaysian SMEs (MCO). 31% of SMEs suffered delays in finishing tasks and projects, while 30% had operational interruptions. From a thorough analysis of the literature on digital workplace adoption adoption, this study presents a conceptual framework to determine the factors that influence digital workplace adoption. The conceptual framework which is based on Unified Theory of Technology Acceptance and Use (UTAUT) will be applied in this study. The proposed framework can be utilized to identify the determinant factors of digital workplace adoption among employees of Malaysian SMEs. In the meantime, Personal Knowledge Management is integrated to the framework serves as a moderator to assess worker's ability in using digital workplace tools.

Alalwan, A. A., Dwivedi, Y. K., & Rana, N. P. (2017). Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust. International Journal of Information Management, 37(3).
https://doi.org/10.1016/j.ijinfomgt.2017.01.002
Alhaimer, R. (2019). Factors affecting smes owners to use social media for online advertisement in Kuwait. Journal of Legal, Ethical and Regulatory Issues, 23(2).
Attaran, M., Attaran, S., & Kirkland, D. (2019). The need for digital workplace: Increasing workforce productivity in the information age. International Journal of Enterprise Information Systems, 15(1), 1–23. https://doi.org/10.4018/IJEIS.2019010101
Awa, H., & Ukoha, K. (2020). Studying enterprise systems’ acceptance using integrated unified theory of acceptance and use of technology (UTAUT). Journal of Sustainability Science and Management, 15(5). https://doi.org/10.46754/JSSM.2020.07.010
Baptista, J., Stein, M. K., Klein, S., Watson-Manheim, M. B., & Lee, J. (2020). Digital work and organisational transformation: Emergent Digital/Human work configurations in modern organisations. Journal of Strategic Information Systems, 29(2).
https://doi.org/10.1016/j.jsis.2020.101618
Bhattacherjee, A., & Sanford, C. (2009). The intention-behaviour gap in technology usage: The moderating role of attitude strength. Behaviour and Information Technology, 28(4). https://doi.org/10.1080/01449290802121230
Bystrom, K., Ruthven, I., & Heinström, J. (2017). Information Challenges, Challenging Information in Digital Workplaces: Report from the European Network for Workplace Information Symposium 2015 European Network for Workplace Information Symposium and Network: Focus and Scope. https://doi.org/10.6245/JLIS.2016.421/690
Cabrera-Sanchez, J. P., & Villarejo-Ramos, A. F. (2020). Acceptance and use of big data techniques in services companies. Journal of Retailing and Consumer Services, 52. https://doi.org/10.1016/j.jretconser.2019.101888
Camadan, F., Reisoglu, I., Faruk, O., & Mcilroy, D. (2017). The International Journal of Information and Learning Technology Article information?: How Teachers Personality Affect on Their Behavioral Intention to Use Tablet PC. Emeraldinsight, 35(1).
Chanias, S., Myers, M. D., & Hess, T. (2019). Digital transformation strategy making in pre-digital organizations: The case of a financial services provider. Journal of Strategic Information Systems, 28(1). https://doi.org/10.1016/j.jsis.2018.11.003
Chei, S. Y., You, Y. Y., Song, K. Y., Kim, J. S., & Cho, M. S. (2019). Effects of manufacturing and non-manufacturing occupations on smart manufacturing technology acceptance – UTAUT2 model perspective. International Journal of Innovative Technology and Exploring Engineering, 8(8).
Daas, P. J. H., Puts, M. J., Buelens, B., & van den Hurk, P. A. M. (2015). Big data as a source for official statistics. Journal of Official Statistics, 31(2), 249–262.
https://doi.org/10.1515/JOS-2015-0016
Dasgupta, S., & Gupta, B. (2019). Espoused organizational culture values as antecedents of internet technology adoption in an emerging economy. Information and Management, 56(6). https://doi.org/10.1016/j.im.2019.01.004
Department of Statistic Malaysia. (2020). Household Income and Basic Ameneties Report. https://www.dosm.gov.my/v1/index.php?r=column/pdfPrev&id=TU00TmRhQ1N5TUxHVWN0T2VjbXJYZz09
Dery, K., & Sebastian, I. M. (2017). The Digital Workplace Is Key to Digital Innovation. In MIS Quarterly Executive (Vol. 16, Issue 2). http://aisel.aisnet.org/misqe/vol16/iss2/4
DOSM. (2019). Small and Mediums Enterprise Performance 2018.
DOSM. (2021). Small and Medium Enterprise Performance 2020.
https://www.dosm.gov.my/v1/index.php?r=column/cthemeByCat&cat=159&bul_id=KzdrS25pRTZ1VGFkcTlNY0FEczBYUT09&menu_id=TE5CRUZCblh4ZTZMODZIbmk2aWRRQT09
Dwivedi, Y. K., Rana, N. P., Jeyaraj, A., Clement, M., & Williams, M. D. (2019). Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model. Information Systems Frontiers, 21(3).
https://doi.org/10.1007/s10796-017-9774-y
European Commission. (2017). ICT for work: Digital skills in the workplace. https://digital-strategy.ec.europa.eu/en/library/ict-work-digital-skills-workplace
Haas, M. R., Criscuolo, P., & George, G. (2015). Which problems to solve? Online knowledge sharing and attention allocation in organizations. Academy of Management Journal, 58(3). https://doi.org/10.5465/amj.2013.0263
Hosseingholizadeh, R., Sharif, A., & Kouhsari, M. (2018). PKM Tools for Developing personal knowledge management skills among university students. International Journal of Information Science and Management, 16(1).
Hwang, B.-G., Ngo, J., & Teo, J. Z. K. (2022). Challenges and Strategies for the Adoption of Smart Technologies in the Construction Industry: The Case of Singapore. Journal of Management in Engineering, 38(1). https://doi.org/10.1061/(asce)me.1943-5479.0000986
Ibrahim, A. M., Hassan, M. S., & Gusau, A. L. (2018). Factors influencing acceptance and use of ICT innovations by agribusinesses. Journal of Global Information Management, 26(4). https://doi.org/10.4018/JGIM.2018100107
Kabra, G., Ramesh, A., Akhtar, P., & Dash, M. K. (2017). Understanding behavioural intention to use information technology: Insights from humanitarian practitioners. Telematics and Informatics, 34(7). https://doi.org/10.1016/j.tele.2017.05.010
Karacay, G. (2018). Talent Development for Industry 4.0. https://doi.org/10.1007/978-3-319-57870-5_7
Khalilzadeh, J., Ozturk, A. B., & Bilgihan, A. (2017). Security-related factors in extended UTAUT model for NFC based mobile payment in the restaurant industry. Computers in Human Behavior, 70. https://doi.org/10.1016/j.chb.2017.01.001
Khayer, A., Jahan, N., Hossain, M. N., & Hossain, M. Y. (2021). The adoption of cloud computing in small and medium enterprises: a developing country perspective. VINE Journal of Information and Knowledge Management Systems, 51(1).
https://doi.org/10.1108/VJIKMS-05-2019-0064
Kishore Mathur, S., & Dhulla, T. v. (2014). Factors Influencing Professionals’ Decision for Cloud Computing Adoption. International Journal of Research in Advent Technology, 2(4).
Kit, A. H. L., Ni, A. H., Badri, E. N. F. B. M., & Yee, T. K. (2014). UTAUT2 influencing the behavioural intention to adopt mobile applications. In Thesis-Bachelor (Issue May).
Kit, S. K., Ahmed, E. M., & Tan, K. S. (2021). Social influences’ effects on Malaysia’s SMEs’ public electronic procurement usage. International Journal of Electronic Government Research, 17(1). https://doi.org/10.4018/IJEGR.2021010105
Koffer, S. (2015). Designing the digital workplace of the future – what scholars recommend to practitioners. International Conference on Information Systems?: Exploring the Information Frontier, 1–21.
Liu, C. H., Wang, J. S., & Lin, C. W. (2017). The concepts of big data applied in personal knowledge management. Journal of Knowledge Management, 21(1).
https://doi.org/10.1108/JKM-07-2015-0298
Lutfi, A. (2022). Factors Influencing the Continuance Intention to Use Accounting Information System in Jordanian SMEs from the Perspectives of UTAUT: Top Management Support and Self-Efficacy as Predictor Factors. Economies, 10(4).
https://doi.org/10.3390/economies10040075
Marsh, E., Vallejos, E. P., & Spence, A. (2022). The digital workplace and its dark side: An integrative review. In Computers in Human Behavior (Vol. 128). Elsevier Ltd.
https://doi.org/10.1016/j.chb.2021.107118
Maruping, L. M., Bala, H., Venkatesh, V., & Brown, S. A. (2017). Going beyond intention: Integrating behavioral expectation into the unified theory of acceptance and use of technology. Journal of the Association for Information Science and Technology, 68(3). https://doi.org/10.1002/asi.23699
Dahlan, M. K., Abdullah, N., & Suhaimi, A. I. H. (2018). A study on supporting factors of digital workplace diffusion in public sector. Communications in Computer and Information Science, 886. https://doi.org/10.1007/978-981-13-1628-9_29
Mensah, I. K., Wang, R., Gui, L., & Wang, J. (2021). Exploring the Elements Influencing the Behavioral Adoption of E-Commerce by Chinese Small and Medium Enterprises (SMEs). Information Development. https://doi.org/10.1177/02666669211048486
Meske, C., & Junglas, I. (2021). Investigating the elicitation of employees’ support towards digital workplace transformation. Behaviour and Information Technology, 40(11). https://doi.org/10.1080/0144929X.2020.1742382
Miller, P., & Marsh, E. (2016). The digital renaissance of work: Delivering digital workplaces fit for the future. In The Digital Renaissance of Work: Delivering Digital Workplaces Fit for the Future. https://doi.org/10.4324/9781315240275
MITI. (2018). Ministry of International Trade and Industry Malaysia 2018. www.miti.gov.my
Nikolopoulos, F., & Likothanassis, S. (2017). Using UTAUT2 for cloud computing technology acceptance modeling. ACM International Conference Proceeding Series.
https://doi.org/10.1145/3018896.3025153
Pauleen, D. (2009). Personal knowledge management: Putting the “person” back into the knowledge equation. Online Information Review, 33(2).
https://doi.org/10.1108/14684520910951177
Pauleen, D. J., & Gorman, G. E. (2012). Personal Knowledge Management. Individual, Organizational, and Social Perspectives. Records Management Journal, 22(2).
https://doi.org/10.1108/09565691211268207
Raza, S. A., Umer, A., & Shah, N. (2017). New determinants of ease of use and perceived usefulness for mobile banking adoption. International Journal of Electronic Customer Relationship Management, 11(1). https://doi.org/10.1504/IJECRM.2017.086751
Razmerita, L., Kirchner, K., & Sudzina, F. (2009). Personal knowledge management: The role of Web 2.0 tools for managing knowledge at individual and organisational levels. Online Information Review, 33(6), 1021–1039. https://doi.org/10.1108/14684520911010981
Reyes-Mercado, P., & Barajas-Portas, K. (2020). Analysis of the Usage Intensity of Digital Advertising Platforms by SMEs Using an Integrated Models. Journal of Business-to-Business Marketing, 27(4). https://doi.org/10.1080/1051712X.2020.1831215
Saunders, M., Lewis, P., & Thornhill, A. (2007). Research Methods for Business Students (Edinburgh, Pearson Education Limited). Journal of Applied Psychology, 87(4).
Schallenmueller, S. (2016). Smart workplace technology buzz. In The Impact of ICT on Work. https://doi.org/10.1007/978-981-287-612-6_7
Schmidt, C., Praeg, C. P., & Gunther, J. (2018). Designing Digital Workplace Environments. 2018 IEEE International Conference on Engineering, Technology and Innovation, ICE/ITMC 2018 - Proceedings. https://doi.org/10.1109/ICE.2018.8436349
Sekaran, U., & Bougie, R. (2016). Research Method for Business Textbook (A Skill Building Approa). In United States: John Wiley & Sons Inc.
Selimovic, J., Pilav-Velic, A., & Krndzija, L. (2021). Digital workplace transformation in the financial service sector: Investigating the relationship between employees’ expectations and intentions. Technology in Society, 66, 101640.
https://doi.org/10.1016/J.TECHSOC.2021.101640
Shahzad, A., Keong, C. H., Altaf, M., & Anwar, F. (2020). Malaysian SMEs performance and the use of E-commerce: A multi-group analysis of click-and-mortar and pure-play E-retailers. Pakistan Journal of Commerce and Social Science, 14(1).
Shropshire, J., Warkentin, M., & Sharma, S. (2015). Personality, attitudes, and intentions: Predicting initial adoption of information security behavior. Computers and Security, 49. https://doi.org/10.1016/j.cose.2015.01.002
Silva, J., Hernández-Fernández, L., Torres Cuadrado, E., Mercado-Caruso, N., Rengifo Espinosa, C., Acosta Ortega, F., Hernández P, H., & Jiménez Delgado, G. (2019). Factors affecting the big data adoption as a marketing tool in SMEs. Communications in Computer and Information Science, 1071. https://doi.org/10.1007/978-981-32-9563-6_4
Singh, D., Singh, M., & Hanafi, N. B. (2019). Disruptive Technology and SMEs Performance in Malaysia. International Journal of Academic Research in Business and Social Sciences, 9(12), 136–148. https://doi.org/10.6007/IJARBSS/v9-i12/6681
SME Corp. (2021). COVID-19: Impact on Businesses and SMEs-Global, Regional & National Perspectives. https://smecorp.gov.my/images/pdf/2021/LTPKS/BI/Main%20Report/6.%20SME%20Insights%202019-20%20-%20Special%20Highlights.pdf
SME Corps. (2020). Policies on SME and Entrepreneurship Development Section 2 SME Development Policies and Programmes.
Sombultawee, K. (2020). Antecedents and consequences of e-commerce adoption for SMEs. Kasetsart Journal of Social Sciences, 41(2). https://doi.org/10.34044/j.kjss.2020.41.2.05
Soong, K. K., Ahmed, E. M., & Tan, K. S. (2020). Factors influencing Malaysian small and medium enterprises adoption of electronic government procurement. Journal of Public Procurement, 20(1). https://doi.org/10.1108/JOPP-09-2019-0066
Ulukan, S. E. (2020). Integrating cultural change management program with smart workplace transformation and refurbishment project schedule. Civil Engineering and Architecture, 8(5), 847–859. https://doi.org/10.13189/cea.2020.080512
Venkatesh, V., Morris, M., Davis, G., & Davis, F. (2003). TECHNOLOGY ACCEPTANCE MODEL - Research. MIS Quarterly.
Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Qi Dong, J., Fabian, N., & Haenlein, M. (2021). Digital transformation: A multidisciplinary reflection and research agenda. Journal of Business Research, 122, 889–901.
https://doi.org/10.1016/j.jbusres.2019.09.022
Warner, K. S. R., & Wäger, M. (2019). Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal. Long Range Planning, 52(3).
https://doi.org/10.1016/j.lrp.2018.12.001
White, M. (2012). Digital workplaces: Vision and reality. Business Information Review, 29(4). https://doi.org/10.1177/0266382112470412
Wiafe, I., Koranteng, F. N., Tettey, T., Kastriku, F. A., & Abdulai, J. D. (2020). Factors that affect acceptance and use of information systems within the Maritime industry in developing countries: The case of Ghana. Journal of Systems and Information Technology, 22(4). https://doi.org/10.1108/JSIT-06-2018-0091
Williams, S. P., & Schubert, P. (2018). Designs for the digital workplace. Procedia Computer Science, 138. https://doi.org/10.1016/j.procs.2018.10.066

In-Text Citation: (Hashim et al., 2022)
To Cite this Article: Hashim, M. Z., Razak, R. C., Muhammad, N., Mansor, F. A., & Azib, W. N. H. W. (2022). The Determinants of Digital Workplace Adoption: A Conceptual Framework. International Journal of Academic Research in Business and Social Sciences, 12(10), 477 – 492.