ISSN: 2222-6990
Open access
This study aimed at recognizing the impact of emotional intelligence (self-awareness, managing emotion, motivation & empathy) in knowledge-sharing (individual level, organizational level) in Zain Company for Telecommunications. To achieve the objective of study, the researcher developed a questionnaire covering (49) items; the community of study consisted of employees in the company amounting to (700) where (241) analyzable questionnaires had been restored. Data has been collected, analyzed, and hypotheses were tested. Some of the study's results include: Existence of impact with statistical significance at a moral level (P<0.05) for the emotional intelligence and its dimensions on knowledge sharing in Zain Company for Telecommunications. And in light of results deduced, some of the researcher's recommendations include: Necessity of stabilizing the concept of the emotional intelligence at employees of Zain Company for what it has of an important and great role in knowledge sharing through organizing workshops, courses and seminars related with this subject.
Arabic References
Abu A’fsh, I. (2011). “Impact of Emotional Intelligence on Managers’ Ability – Gaza Office – on Decision – Making and Problems- Solving “Unpublished Master Degree Dissertation, Islamic University- Gaza, Faculty of Commerce, Department of Business Administration.
Abu Hatab, F. (1999). Psychological Evaluation. Cairo: Englo-Egyptian Library.
Al-A’nqari, A. A. S.(2014) “Impact of Emotional Intelligence of Leaders at Stages of Strategic Planning Process: An Applied Study on Faculties of Business Administration at Saudi Universities. Periodical Journal of Public Administration 55(1)3.
Al-A’sha’sh, A. H., & Huhu, M. (2014). Role of Organizational Culture in Knowledge Sharing at Small and Medium Associations. Journal of Jurisprudence for Legal and Economic Studies, (5), 270-290, University of Talisman, Algeria.
Al-Hamshari, O. A. (2012) Knowledge Management, the way to Distinction and Exploration, Jordan, Amman: Dar Safa’ for Publication and Distribution.
Al-Mughrabi, A. H. A. F. (2007). Guide of Intelligence Management for Developing Human Resources at the Contemporary Organizations. Republic of Arab Egypt, Cairo: Contemporary library for Publication and Distribution.
Al-Nashar, Al-S. Al-S. (2012). Basics of Knowledge Management. Egypt, Alexandria: Dar Al-Thaqafa Al-I’lmeyah (Scientific Culture House).
Al-Rawashdeh, R. (2016). The Branching Organizational Framework and its Role in the Process of Finding Knowledge. Rimah Journal for Researches & Studies, (19), 97-115, Center for Reserch and Human Resources Development Rimah, Amman, Jordan.
Al-Samdouni, Al-S. I. (2007) Sentimental Intelligence Its Basics, Applications, and Development, Jordan, Amman: Dar Al-Fiker.
Al-Titi, Y. (2003). “Emotional Intelligence A New Look Between Intelligence Emotion”, Beirut: Dar Al-Fiker Al-Mu’ser (Contemporary Thought House).
Al-Titi, Y. (2007). “Emotional Intelligence in Management and Leadership 3rd.ed. Damascus: Dar Al-Fikr for Publication and Distribution.
Fernandez, B. A., and Saberoal, R. (2014). Knowledge Management, Systems, and Operations. (Translated by Mohammad ShihadaWahbeh), Saudi, Riyadh: Public Administration Institute (Original Publication Year 2010).
Bthatho, A. M. (2010), Impact of Emotional Intelligence on the Occupational Performance of Managers Working in Gaza Regional Office Following the UNRWA, Unpublished Master Degree Dissertation, The Islamic University – Gaza, Commerce Faculty, Department of Business Administration.
Deiri, Z. M. (2011). Organizational Behavior. Jordan, Amman: Dar Al-Masirah for Publication, Distribution and Printing.
Durra, O. M. (2015). Role of Emotional Intelligence in Improving Effectiveness of Labor Team: A Field Study on the Jordan Banking Sector. Jordan Magazine in Business Administration, 11(4), 817-819.
Faris, H. I. (2011). Relationship of Knowledge Management with the Organizational Culture: An Applied Study on Employees of Drugs – Sector in Egypt. Egyptian Journal for Commercial Studies, 35(1), 197-264, Al-Shorooq Academy, Cairo, Republic of Arab Egypt.
Hijazi, H. A. (2014) Integrated Methodology for Knowledge Management in the Organizations, Introduction to Achieve Organizational Distinction in the Third Millenary, Amman: Al-Rudwan for Publication and Distribution.
Hussein, M. A. H. (2007) “Emotional Intelligence and Dynamics of the Social Learning Power”. Al-Ein: University Book House (DarelKitab Al-Jamie).
Rabih, Anas Al-Tayeb (2011). Sentimental Intelligence Employees in some Universities in the Sudanese State of Khartoum. Arab Magazine for Developing Excellence 2(3), 58.
Foreign References
Al-Shawabkeh, K. M. (2017). Impact of knowledge Sharing on Competitive Priorities: The Moderating Role of Social Media ( An Applied Study in Jordanian Telecommunication Companies) .International Business Research,10(10),113.doi: 10.5539/ibr.v10n10p 113.
Amayah, A. (2013). Determinant of knowledge sharing in a public sector organization. Journal of Knowledge Management,17(3),454-471.httpsll doi.orgl10.1108/JKM-11-2012-0369.
Bar –On & Parker, J. (Ids): The Handbook of Emotional Intelligence, San Francisco: Jossey- Bass. A wiely Imprint, 1st .Edition, 2000
Bar-On, R. (1997). Emotional Quotient Inventory: Measure of Emotional Quotient Inventory. Toronto, Ontario: Multi – Health System.
Cabrera, A., & Cabrera, E. F. (2002). Knowledge –sharing dilemmas. Organization studies,23 ( 5),687-710
Fullwood, R., & Rowley,J.( .2017). An investigation of factors affect in a knowledge sharing among UK academics . Journal Of Knowledge Management, 21 (5),1254-1271.
Gardner, H. (1993) Frames of mind: The theory of multiple Intelligences. New York: Basic Books.
Goleman, D (2006). “Working With Emotional Intelligence”. New York Bantam Books, 3rd Edition.
Goleman, D. (1997). “Emotional Intelligence: Why it can matter more than IQ.” . New York: Bantam Books
Goleman, D., Boyatziss, R., & McKee, A. (2002). “Primal Leadership: Realizing the Power of Emotional Intelligence” Harvard Business Review Press.
International Journal of Advance Research in Computer Science and Software Engineering 6(2), 632-636
Ismail, M. B., & Yousof, Z. M. (2010). The impact of individual factors on knowledge sharing quality .Journal of Organizational Knowledge Management ,13,72-85.doi: 10.5171/2010.327569
Lazovic, S. (2012) the Role and Importance of Emotional Intelligence in Knowledge Management. Management Knowledge and Learning International Conference.
Lee, P., Gillespie, N., Mann, L., & Wearing, A. (2010). Leadership and trus: Their effect on knowledge sharing and team performance. Management Learning,41( 4)473-491.
Marouf, L., & Al Rikabi,I.( 2015) Knowledge Sharing and Personality
Mayer, J. D., &Salovey, P. (1997). What is emotional intelligence? In P. Salovey& D. Sluyter (Eds). Emotional development and emotional intelligence: Implications for Educators. New York: Basic Books.
Mayer, J. D. (2001): A Field Guide to Emotional Intelligence. In J. Ciarrochi, J.P .Forgas, J, D Mayer, (Eds). Everyday Life: A scientific- inquiry. Philadelphia: Psychology Press (P.P3-24)
Mayer, J. D., Salovey, P., & Caruso, D. (2002). Mayer- Salovey- Caruso Emotional Intelligence Test (MSCEIT): User Manual Toronts Ontarios: Multi – Health System, Inc.
Mayer, J. D., Salovey, P., Carouso, D. R., & Sitarenios, G. (2003). Measuring Emotional Intelligence with the MSCEIT v2.0 Emotion (In Press)
Mc Allister, D. J. (1995 ).Affect-and cognition-based trust as foundation for interpersonal cooperation in organizations Academy of Management Journal,38 (1),24-59.doi:10.2307/256727.
Montgomery, Douglas, Peck, Elizabeth A., & Vining, G. G. O. (2006). Introduction to linear regression analysis (3rd ed.). Hobken: JhonWiley&Sons, Inc.
Podrug, N., Filipovic, D., & Kovac, M. (2017). Knowledge sharing and firm innovation capability in Croatian ICT companies. International journal of Manpower , 38(4),632-644.
Ramezani, U., & Aval, A. (2017). studying the effect of knowledge sharing on Insurance services quality . International Journal of Management ,4(5), 542-553.
Rutten, W., Rutten, W., Blaas-Franken, J., Blaas-Franken, J., Martin, H., & Martin, H. (2016).The impact of( low) trust on knowledge sharing. Journal of Knowledge Management,20 (2),199-214.
Salovey, P., & Mayer, J. (1990). Emotional Intelligence imagination. Cognition and Personality, Vol 9, PP 185-211
Sekaran, U., Bougie, R. (2010). Research Methods for Business: A Skill Building Approach, (5thed), John Wiley & Sons.
Syed-Ikhsan, O. S., & Rowland, F. (2004). Knowledge management in a public organizational elements and the performance of knowledge transfer . Journal of Knowledge Management,8(2),95-111
Yang, J. T. (2008). Individual attitudes an organizational knowledge sharing. Tourism Management,29 (2),345-353.
In-Text Citation: (Darwazeh, 2023)
To Cite this Article: Darwazeh, S. S. (2023). Impact of Emotional Intelligence on Knowledge Sharing at Zain Company for Telecommunications in Jordan. International Journal of Academic Research in Business and Social Sciences, 13(1), 122 – 153.
Copyright: © 2023 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non0-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode