ISSN: 2222-6990
Open access
During the COVID-19 pandemic, this study looks at the effects of contactless hotel applications, how customers accept them, and what they think the health risks are. The hotel business is part of the hospitality industry, which focuses on giving people places to stay. In recent years, more and more people around the world have started to see travel as an important part of their lives. The global hotel and resort market was worth 1.21 trillion US dollars in 2019. This is a reasonable drop from the 1.24 trillion US dollars it was worth the year before due to a pandemic announced by the World Health Organization (WHO). So, there needs to be a new way to stay in business so that people can try out new business ideas during COVID-19 and the social distance. So, two research questions were made, the first of which will look at how contactless hotel apps affect how customers feel about them. Also, the second question will look at how customers' perceptions of health risks affect the relationship between contactless applications and customers' acceptance of them.
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In-Text Citation: (Aziz et al., 2022)
To Cite this Article: Aziz, L. A., Usman, S. B., Bakar, S. K. A., & Patah, M. O. R. A. (2022). Examining the Effect of Customer Perceived Health Risk and Acceptance on Contactless Hotel Application Usage During the Pandemic. International Journal of Academic Research in Business and Social Sciences, 12(11), 941 – 954.
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