Journal Screenshot

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

The Mediating Effect of Information Adoption on The Association between Social Media Influencer Information Credibility and Purchase Intention

Nurashikin Nazer Mohamed, Norizan Jaafar, Kartinah Ayupp

http://dx.doi.org/10.6007/IJARBSS/v13-i1/15920

Open access

As social media continues to gain popularity, people are increasingly turning to various social media websites to engage with one another and exchange information. Consequently, the flow of information has shifted from a one-direction communication process to interactive communication in which people exchange and obtain information from various online platforms. The primary purpose of this study is to examine the mediating effect of information adoption on the relationship between information credibility and purchase intention. An online questionnaire was used to collect data. The questionnaire was made available to respondents by sharing a link to a Google Form across several social media sites, including Facebook, Telegram, and WhatsApp. Responses from 384 respondents were used for further analysis. The results revealed that information credibility significantly influenced information adoption, and information adoption significantly influenced purchase intention. Further, information adoption partially mediated the relationship between information credibility and purchase intention. Results of the study imply that social media influencers must provide credible information to convince customers to adopt the information, thus influencing their purchase intention.

Abdul-Rahim, R., Bohari, S. A., Aman, A., & Awang, Z. (2022). Benefit–risk perceptions of fintech adoption for sustainability from bank consumers’ perspective: The moderating role of fear of COVID-19. Sustainability, 14(14), 8357. https://doi.org/10.3390/su14148357
Aladhadh, S., Zhang, X., & Sanderson, M. (2019). Location impact on source and linguistic features for information credibility of social media. Online Information Review, 43(1). https://doi.org/10.1108/OIR-03-2018-0087
Alalwan, A. A. (2018). Investigating the impact of social media advertising features on customer purchase intention. International Journal of Information Management, 42. https://doi.org/10.1016/j.ijinfomgt.2018.06.001
Ali, K., Li, C., Zain-ul-abdin, K., & Zaffar, M. A. (2022). Fake news on Facebook: examining the impact of heuristic cues on perceived credibility and sharing intention. Internet Research, 32(1). https://doi.org/10.1108/INTR-10-2019-0442
Awang, Z. (2015). SEM made simple: A gentle approach to learning structural equation modelling. In MPWS Rich Publication.
Awang, Z., Hui, L. S., & Zainudin, N. F. (2018). Pendekatan mudah SEM- Structural Equation Modelling.
Bahtar, A. Z., & Muda, M. (2016). The Impact of user – generated content (UGC) on product reviews towards online purchasing – A conceptual framework. Procedia Economics and Finance. https://doi.org/10.1016/s2212-5671(16)30134-4
Cheah, I., Phau, I., & Liang, J. (2015). Factors influencing consumers’ attitudes and purchase intentions of e-deals. Marketing Intelligence and Planning, 33(5).
https://doi.org/10.1108/MIP-05-2014-0081
Cheung, C. M. K., Lee, M. K. O., & Rabjohn, N. (2008). The impact of electronic word-of-mouth: The adoption of online opinions in online customer communities. Internet Research. https://doi.org/10.1108/10662240810883290
Chih, W. H., Hsu, L. C., & Ortiz, J. (2020). The antecedents and consequences of the perceived positive eWOM review credibility. Industrial Management and Data Systems, 120(6). https://doi.org/10.1108/IMDS-10-2019-0573
Dahl, A. J., Barber, K., & Peltier, J. (2019). Social media’s effectiveness for activating social declarations and motivating personal discussions to improve organ donation consent rates. Journal of Research in Interactive Marketing, 13(1). https://doi.org/10.1108/JRIM-11-2018-0153
Daowd, A., Hasan, R., Eldabi, T., Rafi-ul-Shan, P. M., Cao, D., & Kasemsarn, N. (2020). Factors affecting eWOM credibility, information adoption and purchase intention on Generation Y: a case from Thailand. Journal of Enterprise Information Management, 34(3). https://doi.org/10.1108/JEIM-04-2019-0118
Davcik, N. S., Langaro, D., Jevons, C., & Nascimento, R. (2022). Non-sponsored brand-related user-generated content: effects and mechanisms of consumer engagement. Journal of Product and Brand Management, 31(1). https://doi.org/10.1108/JPBM-06-2020-2971
Dimitriu, R., & Guesalaga, R. (2017). Consumers’ Social Media Brand Behaviors: Uncovering underlying motivators and deriving meaningful consumer segments. Psychology and Marketing, 34(5). https://doi.org/10.1002/mar.21007
Dwivedi, A., Nayeem, T., & Murshed, F. (2018). Brand experience and consumers’ willingness-to-pay (WTP) a price premium: Mediating role of brand credibility and perceived uniqueness. Journal of Retailing and Consumer Services, 44. https://doi.org/10.1016/j.jretconser.2018.06.009
Erkan, I., & Evans, C. (2016). The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption. Computers in Human Behavior. https://doi.org/10.1016/j.chb.2016.03.003
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1). https://doi.org/10.2307/3151312
Ghosh, M. (2021). Product placement by social media homefluencers during new normal. South Asian Journal of Marketing, ahead-of-p(ahead-of-print). https://doi.org/10.1108/sajm-05-2021-0069
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (7th ed): Pearson Education Inc. In New York: Pearson.
Jiang, G., Liu, F., Liu, W., Liu, S., Chen, Y., & Xu, D. (2021). Effects of information quality on information adoption on social media review platforms: Moderating role of perceived risk. Journal of Information Technology and Data Management, 1(1), 13–22. https://doi.org/10.1016/j.dsm.2021.02.004
Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons.
https://doi.org/10.1016/j.bushor.2009.09.003
Luo, C., Luo, X., & Ma, N. (2019). Exploring the determinants of information adoption: A comparative study of online store and third party forum. Nankai Business Review International, 10(4). https://doi.org/10.1108/NBRI-11-2018-0065
Pick, M. (2020). Psychological ownership in social media influencer marketing. European Business Review, 33(1). https://doi.org/10.1108/EBR-08-2019-0165
Rahim, R. A., Sulaiman, Z., Chin, T. A., Zaidin, N., & Zakuan, N. (2015). E-WOM review adoption and green purchase intention: The application of source credibility Theory (SCT). In Advanced Science Letters. https://doi.org/10.1166/asl.2015.6238
Schouten, A. P., Janssen, L., & Verspaget, M. (2020). Celebrity vs. Influencer endorsements in advertising: the role of identification, credibility, and Product-Endorser fit. International Journal of Advertising, 39(2). https://doi.org/10.1080/02650487.2019.1634898
Sokolova, K., & Kefi, H. (2020). Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions. Journal of Retailing and Consumer Services, 53, 101742.
https://doi.org/10.1016/j.jretconser.2019.01.011
Tabachnick, B., & Fidell, L. (2013). Using Multivariate Statistics. Boston, MA: Pearson Education Inc 6th Edition.
Tien, D. H., Amaya Rivas, A. A., & Liao, Y. K. (2018). Examining the influence of customer-to-customer electronic word-of-mouth on purchase intention in social networking sites. Asia Pacific Management Review. https://doi.org/10.1016/j.apmrv.2018.06.003
Visentin, M., Pizzi, G., & Pichierri, M. (2019). Fake news, real problems for brands: The impact of content truthfulness and source credibility on consumers’ behavioral intentions toward the advertised brands. Journal of Interactive Marketing. https://doi.org/10.1016/j.intmar.2018.09.001
Yin, C., Sun, Y., Fang, Y., & Lim, K. (2018). Exploring the dual-role of cognitive heuristics and the moderating effect of gender in microblog information credibility evaluation. Information Technology and People, 31(3). https://doi.org/10.1108/ITP-12-2016-0300

In-Text Citation: (Mohamed et al., 2023)
To Cite this Article: Mohamed, N. N., Jaafar, N., & Ayupp, K. (2023). The Mediating Effect of Information Adoption on The Association Between Social Media Influencer Information Credibility and Purchase Intention. International Journal of Academic Research in Business and Social Sciences, 13(1), 198 – 208.