Moderating Effect of Self-Efficacy on Cognitive, Emotional and Social Intelligence towards Work Engagement in Service Sector

Akhtar, F., & Khan, H. (2019). Job Burnout in Front-Line Employees: Moderating Role of Hope and Self-Efficacy. The Journal of Educational Paradigms, 1(1), 18–23. https://doi.org/10.47609/0101032019
Alifuddin, Moh., & Widodo, W. (2021). How Social Intelligence, Integrity, and Self-efficacy Affect Job Satisfaction: Empirical Evidence from Indonesia. Journal of Asian Finance, 8(7), 625–0633. https://doi.org/10.13106/jafeb.2021.vol8.no7.0625
Ashfaq, M., Mustapha, I., & Irum, S. (2020). The Impact of Workplace Spirituality on Turnover Intentions in Malaysian Banking Sector.
https://www.thestar.com.my/news/nation/2012/02/19/why-jobhoppers-hop.
Bandura, A. (1986). Social foundations of thought and action: A social cognitive view. Englewood Cliffs, NJ: Prentice Hall. Ban-dura, A. (1994). Self-efficacy. In V. S. Ramachaudran (Ed.), Encyclo pedia of human behavior (Vol. 4, pp. 71–81). New York: Aca-demic Press. Bandura, A. (1997). Self-efficacy: The exercise of control. New York: Freeman.
Bandura, A. (1999). A social–cognitive theory of personality. In L. Pervin & O. John (Eds.), Handbook of personality (2nd ed., pp. 154–196). New York: Guilford Press.
Bandura, A., Caprara, G. V., & Barbaranelli, C. (2001). Sociocognitive self-regulatory mechanisms governing transgressive behav-ior. Journal of Personality and Social Psychology, 80, 125–135.
Bandura, A., & Cervone, D. (1983). Self-evaluative and self-efficacy mechanisms governing the motivational effects of goal sys-tems. Journal of Personality and Social Psychology, 45, 1017–1028.
Bandura, A., & Cervone, D. (1986). Differential engagement of self reactive influences in cognitive motivation. Organizational Behavior and Human Decision Processes, 38, 92–113.
Bandura, A., & Jourden, F. J. (1991). Self-regulatory mechanisms gov erning the impact of social comparison on complex decision making. Journal of Personality and Social Psychology, 60, 941–951. Bandura, A., & Locke, E. A. (2003). Negative self-efficacy and goal effects revisited. Journal of Applied Psychology, 88, 87–99.
Bandura, A., & Wood, R. (1989). Effect of perceived controllability and performance standards on self-regulation of complex deci-sion making. Journal of Personality and Social Psychology, 56, 805–814.
Black, J., Kim, K., Rhee, S., Wang, K., & Sakchutchawan, S. (2018). Self-efficacy and emotional intelligence: Influencing team cohe-sion to enhance team performance. Team Performance Management, 25(1–2), 100–119. https://doi.org/10.1108/TPM-01-2018-0005
Carter, W. R., Nesbit, P. L., Badham, R. J., Parker, S. K., & Sung, L. K. (2018). The effects of employee engagement and self efficacy on job performance: a longitudinal field study. The International Journal of Human Resource Management, 29(17), 2483-2502.
Carter, W. R., Nesbit, P. L., Badham, R. J., Parker, S. K., & Sung, L. K. (2016). The effects of employee engagement and self-efficacy on job performance: A longitudinal field study. The International Journal of Human Resource Management, 1–20.
Cetin, F., & Askun, D. (2017). The effect of occupational self-efficacy on work performance through intrinsic work motivation. Management Research Review, 41(2), 186–201. https://doi.org/10.1108/MRR-03-2017-0062
Colquitt, J. A., Lepine, J. A., & Wesson, M. J. (2019). Organizational behavior: Improving performance and commitment in the workplace (6th ed.). New York: McGraw-Hill Education Limited.
Cote, S., & Miners, C. T. H. (2006). 158-Emotional Intelligence,Cognitive Intelligence on job performance.
Creswell, J. W. (2014). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. Research design Qualitative quantitative and mixed methods approaches. http://doi.org/10.1007/s13398-014-0173-7.2
Cohen, J. (1988). Statistical power analysis for the behavioral sciences. Statistical Power Analysis for the Behavioral Sciences. http://doi.org/10.1234/12345678.
Dhliwayo, P., & Coetzee, M. (2020). Cognitive intelligence, emotional intelligence and personality types as predictors of job per-formance: exploring a model for personnel selection. SA Journal of Human Resource Management, 18, 1–13. https://doi.org/10.4102/sajhrm.v18i0.1348
Extremera, N., Merida-Lopez, S., Sanchez-alvarez, N., & Quintana-Orts, C. (2018b). How does emotional intelligence make one feel better at work? The mediational role of work engagement. International Journal of Environmental Research and Public Health, 15(9). https://doi.org/10.3390/ijerph15091909
Ghlichlee, B., & Bayat, F. (2020). Frontline employees’ engagement and business performance: the mediating role of customer-oriented behaviors. Management Research Review, 44(2), 290–317. https://doi.org/10.1108/MRR-11-2019-0482
Gharetepeh, A., Safari, Y., Pashaei, T., Razaei, M., & Bagher Kajbaf, M. (2015). Emotional intelligence as a predictor of self-efficacy among students with different levels of academic achievement at Kermanshah University of Medical Sciences. https://www.researchgate.net/publication/275666761
Greaves, C. (2019). EMOTIONAL, SOCIAL AND COGNITIVE INTELLIGENCE Cicely Independent Research Scholar. IIBM’s Journal of Management Research, 4(December 2019), 26–35.
Hair Jr, Sarstedt, M., Hopkins, L., & Kuppelwieser, G. V. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121. http://doi.org/http://dx.doi.org/10.1108/BIJ-10-2012-0068
Freudenthaler, H. H., Neubauer, A. C., & Haller, U. (2008). Emotional Intelligence. Journal of Individual Differences, 29(2), 105–115.
Ingusci, E., Callea, A., Cortese, C. G., Zito, M., Borgogni, L., Cenciotti, R., Colombo, L., Signore, F., Ciavolino, E., & Demerouti, E. (2019b). Self-efficacy and work performance: The role of job crafting in middle-age workers. International Journal of Business and Society, 20(2), 533–551.
Judge, T. A., Jackson, C. L., Shaw, J. C., Scott, B. A., & Rich, B. L. (2007). Self-efficacy and work-related performance: The integral role of individual differences. Journal of Applied Psychology, 92(1), 107–127. https://doi.org/10.1037/0021-9010.92.1.107
Kearney, T., Walsh, G., Barnett, W., Gong, T., Schwabe, M., & Ifie, K. (2017). Emotional intelligence in front-line/back-office em-ployee relationships. Journal of Services Marketing, 31(2), 185–199. https://doi.org/10.1108/JSM-09-2016-0339
Karamustafa, E. Y., & Kunday, O. (2018). THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND EMPLOYEE ENGAGEMENT WITH THE MODERATING ROLE OF GENDER. International Journal of Economics, Business and Management Research, 2(02). www.ijebmr.com
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692–724. https:// doi.org/10.5465/256287
Lai, M.-C., & Chen, Y.-C. (2012). Self-Efficacy, Effort, Job Performance, Job Satisfaction.
Lathesh, K. R., & Avadhani, V. D. (2018b). A study on social intelligence and its impact on employee performance of insurance sectors in mysuru city. International Journal of Mechanical Engineering and Technology, 9(1), 530–537.
Lee, M. S., & Yoo, J. (2022). The effects of frontline bank employees’ social capital on adaptive selling behavior: serial multiple me-diation model. International Journal of Bank Marketing, 40(2), 197–220. https://doi.org/10.1108/IJBM-05-2021-0163
Lee, M.-S., & Yoo, J. (2021). The effects of frontline bank employees’ social capital on adaptive selling behavior: serial multiple me-diation model. International Journal of Bank Marketing, ahead-of-p(ahead-of-print). https://doi.org/10.1108/ijbm-05-2021-0163
Ling, F. C., Singh, J. S. K., & Arumugam, T. (2020). Employee Contextual Performance, Social Intelligence, Spiritual Intelligence: A quantitative Study in Malaysia. International Journal of Psychosocial Rehabilitation, 24(02), 968–981. https://doi.org/10.37200/ijpr/v24i2/pr200404
Miraglia, M. C. (2017). Translating self efficacy in job performance over time: The role of job crafting. Human Performance, 30(5), 254-271.
Mohamed, E. S. A. (2021). The impact of social intelligence and employees’ collective self-efficacy on service provider’s perfor-mance in the Egyptian governmental hospitals. International Journal of Disruptive Innovation in Government, 1(1), 58–80. https://doi.org/10.1108/ijdig-07-2020-0003
Othman, A. K., & Muhsin, S. F. H. (2020). The Influence of Emotional Intelligence on Job Performance of Frontline Service Employees: The Moderating Role of Service Types. Advances in Business Research International Journal, 6(1), 70. https://doi.org/10.24191/abrij.v6i1.9943
Papoutsi, C., Drigas, A., & Skianis, C. (2019). Emotional Intelligence as an Important Asset for HR in Organizations: Attitudes and Working Variables. International Journal of Advanced Corporate Learning (IJAC), 12(2), 21. https://doi.org/10.3991/ijac.v12i2.9620.
Petrides, K. V., Pita, R., & Kokkinaki, F. (2007). The location of trait emotional intelligence in personality factor space. British Journal of Psychology (London, England?: 1953), 98(Pt 2), 273–289.
Radzuan, Q. F. bin, Noranee, S., Mansor, M., Abdul Aziz, R., & Mat Som, R. (2020). Quality of Work Life, Organizational Com-mitment and Self-Efficacy at Malaysian Government-Linked Companies: A Pilot Study. In An International Journal (Vol. 12, Issue 2).
Rahim, A., Civelek, I., & Liang, F. H. (2018). A process model of social intelligence and problem-solving style for conflict manage-ment. International Journal of Conflict Management, 29(4), 487–499. https://doi.org/10.1108/IJCMA-06-2017-0055
Rodriguez-Cifuentes, F., Farfan, J., & Topa, G. (2018). Older worker identity and job performance: The moderator role of subjective age and self-efficacy. International Journal of Environmental Research and Public Health, 15(12). https://doi.org/10.3390/ijerph15122731.
Rigotti, T., Schyns, B., & Mohr, G. (2008). A short version of the occupational self-efficacy scale: Structural and construct validity across five countries. Journal of Career Assessment, 16(2), 238–255. https://doi.org/10.1177/1069072707305763.
Sari, R. P., Haziroh, A. L., Pramadanti, A. D., & Putra, F. I. F. S. (2016). The moderating role of self-efficacy toward multiple role conflict and job performance. Terbuka Journal of Economics and Business, 2(1), 70–80.
Sonnentag, S., & Frese, M. (2002). Psychological management of individual performance, Performance Concepts and Performance Theory. Wiley.
Sulistyo, A. R., & Suhartini. (2019). The Role of Work Engagement in Moderating the Impact of Job Characteristics, Perceived Or-ganizational Support, and Self-Efficacy on Job Satisfaction.
Song, J. H., Chai, D. S., Kim, J., & Bae, S. H. (2018). Job Performance in the Learning Organization: The Mediating Impacts of Self-Efficacy and Work Engagement. Performance Improvement Quarterly, 30(4), 249–271. https://doi.org/10.1002/piq.21251
Tepayakul, R., & Rinthaisong, I. (2018a). Job satisfaction and employee engagement among human resources staff of Thai Private Higher Education Institutions. Journal of Behavioral Science, 13(2), 68–81.
Vasudevan, L. (2020). Emotional Intelligence in The Context of Malaysian Banking Industry: Theory and Method Application.
Wibawa, W. M. S., & Takahashi, Y. (2021). The Effect of Ethical Leadership on Work Engagement and Workaholism: Examining Self-Efficacy as a Moderator Citation: Wibawa, Widdy. https://doi.org/10.3390/admsci
Zahra, M., & Kee, H. M. (2019). Predictors of Job Performance: Emotional Intelligence, Psychological Capital and Proactive Personality. International Journal of Recent Technology and Engineering, 8(3S2), 440–447. https://doi.org/10.35940/ijrte.c1085.1083s219

In-Text Citation: (Amrollahifar & Yajie, 2023)
To Cite this Article: Amrollahifar, J., & Yajie, G. (2023). Moderating Effect of Self-Efficacy on Cognitive, Emotional and Social Intelligence towards Work Engagement in Service Sector. International Journal of Academic Research in Business and Social Sciences, 13(8), 670– 690.

Copyright: © 2023 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode