ISSN: 2222-6990
Open access
This study sought to find the effect of process management on the organizational performance of selected commercial banks. We used a cross-sectional survey design with a quantitative approach in an attempt to achieve the goal of this study. The study used a sample of 114 respondents which was obtained statistically. The tools used for data collection were tested and validated before being rolled out to the respondents. Descriptive statistics and regression analysis were used to achieve the purpose of the study. The study conceptualized the dependent variable using two constructs; growth and sustainable competitiveness. The results revealed that process management has a significant effect on organizational performance. Process management had a higher predictive coefficient on sustainable competitiveness than it is on growth. The study concludes that process management has a positive significant effect on organizational performance. This further implies process management once taken on well can enhance performance of commercial banks.
Adeoti, M. (2018). Links between Organizational Learning and Total Quality: a critical review. Journal of European Industrial Training, 22(2), pp 47-56.
Ahire, S. L., & Dreyfus, P. (2017) “The impact of design management and process management on quality: an empirical examination”, Journal of Operations Management, 18 (1), pp. 549-575.
Ajayi, I. A., & Omirin, F. F. (2007). The use of management information systems (MIS) in decision making in the south-west Nigerian universities. Educational Research and Review, 2(5), 109-116.
Bitkowska, A. (2020). The relationship between Business Process Management and Knowledge Management - selected aspects from a study of companies in Poland. Journal of Entrepreneurship, Management and Innovation (JEMI), Volume 16, Issue 1.
Brah, S. (2018) “Relationship between TQM and performance of Singapore companies,” International Journal of Quality and Reliability Management, vol. 19, no. 4, pp. 356–379
Easton. (2018) “The effects of total quality management on corporate performance: an empirical investigation,” Journal of Business, vol. 71, no. 2, pp. 253–307, 1998
Herbst, F., & Coldwell, D. (2004) Business Research, Juta and Co Ltd
Hung, R. Y. (2006). Business Process Management as Competitive Advantage: a Review and Empirical Study. Total Quality Management & Business Excellence, 17(1), 21-40 Javier García-
Bernal & Marisa Ramírez-Alesón. (2015). Why and How TQM Leads to Performance Improvements, Quality Management Journal, 22:3, 23 37,
Malinova, M., & Mendling, J. (2018). Identifying do’s and don’ts using the integrated business process management framework. Business Process Management Journal, 24(4)
Nadarajah, D., & Kadir, S. L. S. (2014). A review of the importance of business process management in achieving sustainable competitive advantage. The TQM Journal 26(5)
Norhayati, Z., Shari, Y., Tritos, L., & Awaluddin, M. S. (2010). Proposed relationship of TQM and organisational performance using structured equation modelling. Total Quality Management & Business Excellence 21(2):185-203
Rosemann, M., & Vom Brocke, J. (2010). Six core elements of business process management. Hand book of business process management. Berlin: Springer
Sher, P. J., & Lee, V. C. (2004). Information technology as a facilitator for enhancing dynamic capabilities through knowledge management. Information & Management, 41(8), 933-945
Strnadl, C. F. (2006). Aligning Business and It: The Process-Driven Architecture Model. Information Systems Management, 23(4), 67-77.
Trkman, P. (2010). The Critical Success Factors ofBusiness Process Management. International Journal of Information Management, 30(2), 125-134
Turban, E., Mclean, E., and Wetherbe, J. (2001). Information Technology for Management: Making Connections for Strategic Advantage. New York: John Wiley & Sons, Inc.
Urquidi, A. C., & Ripoll, V. M. (2013). The choice of management accounting techniques in the hotel sector: The role of contextual factors. Journal of Management Research, 5(2), 65- 82.
Von Bertalanffy, L. (1968). General System Theory: Foundations, Development, Applications. New York: George Braziller.
N/A
Copyright: © 2023 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode