ISSN: 2222-6990
Open access
Information and communication technology (ICT) rapidly transforms global government service delivery through modernized infrastructure. As an economic giant, China recognizes the need to centralize operations and enhance service delivery through e-government services. While e-government services have gained significant momentum globally, the specific factors that influence the development and implementation of these services in the Chinese context need to be explored. Therefore, this research investigates the factors driving the development and implementation of e-government services in China. Quantitative methods were employed, involving 200 participants actively engaged in e-government initiatives. A purposive sampling technique was used during the data collection to specifically get the responses from targeted relevant government officials and users. Descriptive statistics analysis was employed to analyze collected data. Variables such as trust in e-government, policy coherence, service effectiveness, and user satisfaction were measured. The findings of this study reveal that trust, policy coherence, service effectiveness, and user satisfaction are key factors influencing the development and adoption of e-government services in China. This research provides insights into China's efforts to establish a digital government and contributes to the global understanding of e-government development.
Alkraiji, A., & Ameen, N. (2022). The impact of service quality, trust and satisfaction on young citizen loyalty towards government e-services. Information Technology & People, 35(4), 1239-1270.
Chohan, S. R., & Hu, G. (2022). Strengthening digital inclusion through e-government: cohesive ICT training programs to intensify digital competency. Information Technology for Development, 28(1), 16-38.
https://doi.org/10.1080/02681102.2020.1841713
Lee-Geiller, S., & Lee, T. D. (2019). Using government websites to enhance democratic E-governance: A conceptual model for evaluation. Government Information Quarterly, 36(2), 208–225.https://doi.org/10.1016/j.giq.2019.01.003
Liu, T., Yang, X., & Zheng, Y. (2020). Understanding the evolution of public–private partnerships in Chinese e-government: four stages of development. Asia Pacific Journal of Public Administration, 42(4), 222-247.
Polyakova, A., & Meserole, C. (2019). Exporting digital authoritarianism: The Russian and
Twizeyimana, J. D., & Andersson, A. (2019). The public value of E-Government–A literature review. Government Information Quarterly, 36(2), 167–178.
Wang, Y., Zhang, N., & Zhao, X. (2022). Understanding the determinants in the different government AI adoption stages: Evidence of local government chatbots in China. Social Science Computer Review, 40(2), 534–554.
https://doi.org/10.1177/0894439320980132
Zeng, W. (2022). An Empirical Research on China’s Policy for ICT Integration in Basic Education from 1988 to 2021, Educational Technology Research and Development, 18 February, https://doi.org/10.1007/s11423-022-10079-y.
Campbell, S., Greenwood, M., Prior, S., Shearer, T., Walkem, K., Young, S., ... & Walker, K. (2020). Purposive sampling: complex or simple? Research case examples. Journal of Research in Nursing, 25(8), 652–661.
Palinkas, L. A., Horwitz, S. M., Green, C. A., Wisdom, J. P., Duan, N., & Hoagwood, K. (2015). Purposeful sampling for qualitative data collection and analysis in mixed method implementation research. Administration and policy in mental health and mental health services research, pp. 42, 533–544.
N/A
Copyright: © 2023 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode