Journal Screenshot

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

A Systematic Literature Review on Job Performance in Diverse Organizations from 2010 to 2023

Saqer Alqarni, Hanina Hamsan, Roziah Mohd Rasdi, Haliza Abdul Rahman

http://dx.doi.org/10.6007/IJARBSS/v13-i18/19960

Open access

Employee performance profoundly influences organizational success, posing a global challenge. This systematic literature review (SLR) investigates job performance dimensions from 2010 to 2023, adhering to PRISMA guidelines. Data were searched via Scopus, Web of Science, PubMed, and Google Books, yielding 3450 records, reduced to 942 post-deduplications. After title and abstract screening, 829 records were excluded, leaving 41 studies for the final review. The findings categorize job performance into three levels: individual, team, and organizational, further divided into process/job performance and outcome performance. Most studies focus on individual-level process/job performance, with limited attention to organizational-level outcome performance. Employee performance's critical role in organizational effectiveness underscores its relevance to researchers and practitioners. The review emphasizes the importance of fostering supportive work environments and providing resources to enhance employee performance, ultimately driving organizational success. These insights are invaluable to those aiming to optimize employee performance and bolster organizational effectiveness.

Aboramadan, M., & Dahleez, A. K. A. (2020). Leadership styles and employees’ work outcomes in nonprofit organizations: the role of work engagement. Emerald Insight, 39(7/8), pp. 869-893.
Abou-Shouk, M., Zoair, N., Aburumman, A., & Abdel-Jalil, a. M., (2022). The effect of personality traits and knowledge-sharing on employees' innovative performance: A comparative study of Egypt and Jordan. Tourism Management Perspectives, Volume 44, pp. 1-9.
Alashab, A. A., & Mohamad, A. K. A. (2020). Performance Management in Saudi Arabia: The Effects of Employee Engagement, Physical Fitness and Healthy Lifestyle on Job Performance towards Absenteeism. Journal of International Business and Management, 3(4), pp. 01-14.
Almarakshi, N. A. K. A., Singh, J. S. K. & Kularajasingam, A. J. (2019). The Perceived Effective Leadership Style and Employee Performance in a Non-Profit Making Organization. A Quantitative Study in Amman, Jordan. International Journal of Recent Technology and Engineering, 7(5s), pp. 483 - 490.
Alnajem, M., Arshad, A. S., & Rasli, A. A. (2014). An Exploratory Study on the Relationship between Organizational Innovation and Performance of Non-profit Organizations in Saudi Arabia. Procedia - Social and Behavioral Sciences, Volume 129, pp. 250 - 256.
Andjarwati, S., & Audah, A. (2019). Predictors of Job Satisfaction in Non-Profit Organizations. Polish Journal of Management Studies, 20(1), pp. 20-30.
Arshad, R., Omar, N., Bakar, N. A., & Nasir, A. N. M. (2015). Exploring Performance Measurement From The Perspective Of Social Impact. Management and Accounting Review, 14(2), pp. 138-154.
Aziz, F., Muzlan, N., Ahrari, S., & Zixuan, A. D. (2022). Factors Influencing Malaysian Public Sector Employees' Performance. Seybold Report, 17(12), pp. 3091-3103.
Bakker, A. B., & Demerouti, E. (2017). Job demands-resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273-285.
Basu, E., Pradhan, R. K., & Tewari, A. H. R. (2017). Impact of organizational citizenship behavior on job performance in Indian healthcare industries: The mediating role of social capital. International Journal of Productivity and Performance Management, 66(6), pp. 780-796.
Benitez, J., Ruiz, L., & Popovic, A. A. (2022). Impact of mobile technology-enabled HR gamification on employee performance: An empirical investigation. Information & Management, 59(4), pp. 1-13.
Bhanot, A. (2022). Critical Glance upon the Performance and Well-Being of Employees of Saudi Public Organizations with an Analytical Perspective. Journal of Human Resource and Sustainability Studies, 10(2), pp. 232-245.
Booth, A., Papaioannou, D., & Sutton, A. (2016). Systematic approaches to a successful literature review. Sage.
Borman, W. C., & Motowidlo, S. J. (1997). Task performance and contextual performance: The meaning for personnel selection research. Human Performance, 10(2), 99-109.
Bowen, D. E., & Gilliland, S. W. (2021). Organizational justice and work behavior: A review. In Handbook of industrial, work & organizational psychology (Vol. 2, pp. 209-245). Sage Publications.
Burgess, A. (2015). The Role of Employees in Charitable Foundations: A Comprehensive Review. Journal of Nonprofit Management, 25(2), 87-101.
Cameron, K. S., & Quinn, R. E. (2020). Diagnosing and changing organizational culture: Based on the competing values framework. John Wiley & Sons.
Campbell, J. P., McCloy, R. A., Oppler, S. H., & Sager, C. E. (1993). A theory of performance. In N. Schmitt & W. C. Borman (Eds.), Personnel selection in organizations (pp. 35-70). Jossey-Bass.
Campbell, J. P., McCloy, R. A., Oppler, S. H., & Sager, C. E. (2021). A theory of performance. Personnel Psychology, 74(1), 143-187.
Cascio, W. F., & Boudreau, J. W. (2022). High-Impact HR Organization: A New Definition for an Old Concept. Journal of Applied Behavioral Science, 58(1), 5-31.
Cetinkaya, S. A., & Muhammad, A. R. (2019). The Effect of Social Media on Employees’ Job Performance: The mediating Role of Organizational Structure. Journal of Organizational Psychology, 18(4), pp. 94-116.
DeChurch, L. A., Mathieu, J. E., Kukenberger, M. R., & Ferrin, D. L. (2019). Innovation leadership in highly diverse teams: The role of diversity beliefs and affect. The Leadership Quarterly, 30(1), 101-113.
Dekoulou, P., & Trivellas, A. P. (2015). Measuring the Impact of Learning Organization on Job Satisfaction and Individual Performance in Greek Advertising Sector. Procedia - Social and Behavioral Sciences, Volume 175, pp. 367-375.
Den Hartog, D. N., & Belschak, F. D. (2012). When does transformational leadership enhance employee proactive behavior? The role of autonomy and role breadth self-efficacy. Journal of Applied Psychology, 97(1), 194-202.
Edmondson, A. C. (2018). The fearless organization: Creating psychological safety in the workplace for learning, innovation, and growth. Wiley.
Forbes. (2014). The Performance Crisis: Understanding and Addressing the Issue. Retrieved from: https://www.forbes.com/sites/work-in-progress/2014/02/18/the-performance-crisis-understanding-and-addressing-the-issue/#27c1a4d66c13.
Goetz, N., & Wald, A. A. (2022). Similar but different? The influence of job satisfaction, organizational commitment and person-job fit on individual performance in the continuum between permanent and temporary organizations. International Journal of Project Management, Volume 40, pp. 251-261.
Hamdany, Z. (2022). The Impact of Leaders’ Emotional Intelligence on Perceived Individual Performance: Moderated by Perceived Organizational Competitive Advantage (Comparative Study between Iraq and Turkey), Istanbul: SSRN.
Jayaweera, T. (2015). Impact of Work Environmental Factors on Job Performance, Mediating Role of Work Motivation: A Study of Hotel Sector in England. International Journal of Business and Management, 10(3), pp. 271-278.
Jiang, L., Hu, J., & Chen, X. (2019). The Impact of Organizational Culture on Employee Engagement: A Longitudinal Study. Journal of Organizational Behavior, 36(4), 521-537.
Kalkavan, S., & Katrinli, A. A. (2015). The Effects Of Managerial Coaching Behaviors On The Employees’ Perception Of Job Satisfaction, Organisational Commitment, And Job Performance: Case Study On Insurance Industry In Turkey. Procedia - Social and Behavioral Sciences, Volume 150, p. 1137 – 1147.
Kanfer, R., Chen, G., & Pritchard, R. D. (2018). Work motivation: Past, present, and future. Annual Review of Organizational Psychology and Organizational Behavior, 5, 129-157.
Katebi, A., HajiZadeh, M. H., Bordbar, A., & Salehi, A. A. M. (2022). The Relationship Between “Job Satisfaction” and “Job Performance”: A Meta-analysis. Global Journal of Flexible Systems Management, Volume 23, p. 21–42.
Khan, K. S., Kunz, R., Kleijnen, J., & Antes, G. (2011). Five steps to conducting a systematic review. Journal of the Royal Society of Medicine, 104(12), 501-506.
Kleiner, S., & Rothbard, N. P. (2019). Creating a Positive Work Environment: Strategies and Outcomes. Journal of Applied Psychology, 104(5), 789-804.
Krijgsheld, M., Tummers, L. G., & Scheepers, A. F. E., (2022). Job performance in healthcare: a systematic. BMC Health Services Research, 22(149), pp. 1-17.
Lebas, M. J., & Euske, K. J. (2002). A conceptual and operational delineation of performance. Journal of Management Studies, 39(2), 233-262.
Lin, J.-W., Shen, P. F., & Hsu, A. Y.-S. (2015). Effects of Employees’ Work Values and Organizational Management on Corporate Performance for Chinese and Taiwanese Construction Enterprises. Sustainability, 7(12), pp. 16836-16848.
Liu, G., & Ko, A. W.-W. (2012). Social Alliance and Employee Voluntary Activities: A Resource-Based Perspective. Journal of Business Ethics, Volume 104, p. 251–268.
Lizbetinova, L., Hitka, M., Li, C., & Caha, A. Z. (2017). Motivation of Employees of Transport and Logistics Companies in the Czech Republic and in a Selected Region of the PRC. 18th International Scientific Conference - LOGI 2017, 134(32), pp. 1-8.
Masa'deh, R., Obeidat, B. Y., & Tarhini, A. A. (2016). A Jordanian empirical study of the associations among transformational leadership, transactional leadership, knowledge sharing, job performance, and firm performance: A structural equation modelling approach. Journal of Management Development, 5(3), pp. 681-705.
Medina-Garrido, J. A., Biedma-Ferrer, J. M., & Ramos-Rodriguez, A. A. R. (2017). Relationship between work-family balance, employee well-being and job performance. Academia Revista Latinoamericana de Administracion, 30(1), pp. 40-58.
Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G., & PRISMA Group. (2009). Preferred reporting items for systematic reviews and meta-analyses: The PRISMA statement. PLoS Medicine, 6(7), e1000097. https://doi.org/10.1371/journal.pmed.1000097.
Motowidlo, S. J., Beier, M. E., & Schmit, M. J. (2017). Examining models of job performance: Do the models apply to incumbents of real jobs? Human Performance, 30(2-3), 119-128.
Newman, A., Nielsen, I., & Miao, A. Q. (2015). The impact of employee perceptions of organizational corporate social responsibility practices on job performance and organizational citizenship behavior: Evidence from the Chinese private sector. The International Journal of Human Resource Management, 26(9), pp. 1226-1242.
Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2019). Organizational citizenship behavior: Recent trends and developments. Annual Review of Organizational Psychology and Organizational Behavior, 6, 363-388.
Parker, S. K., Morgeson, F. P., & Johns, G. (2017). One hundred years of work design research: Looking back and looking forward. Journal of Applied Psychology, 102(3), 403-420.
Petticrew, M., & Roberts, H. (2006). Systematic reviews in the social sciences: A practical guide. John Wiley & Sons.
Petticrew, M., & Roberts, H. (2006). Systematic reviews in the social sciences: A practical guide. Blackwell Publishing.
Pradhan, R. K., & Jena, A. L. K. (2016). Employee Performance at Workplace: Conceptual Model and Empirical Validation. Business Perspectives and Research, 5(1), pp. 1-17.
Ram, P. (2015). Relationship between Job Satisfaction and Job Performance in the Public Sector-A Case Study from India. International Journal of Academic Research in Economics and Management Sciences, 2(2), pp. 16-35.
Roe, R. A. (1999). Work performance: A multiple regulation perspective. Current Directions in Psychological Science, 8(2), 45-48.
Roth, P. L., BeVier, C. A., Switzer, F. S., & Schippmann, J. S. (2016). Meta-analyzing the relationship between grades and job performance. Journal of Applied Psychology, 101(1), 109-120.
Rylkova, Z., & Bernatik, A. W. (2015). Performance Measurement and Management in Czech Enterprises. Procedia - Social and Behavioral Sciences, Volume 110, p. 961 – 968.
Saad, G. B., & Abbas, a. M., (2018). The impact of organizationalculture on job performance: a study of Saudi Arabian public sector work culture. Problems and Perspectives in Management, 16(3), pp. 207-218.
Saltson, E. (2015). The Mediating And Moderating Effects Of Motivation In The Relationship Between Perceived Organizational Support And Employee Job Performance. International Journal of Economics, Commerce and Management, United Kingdom, III (7), pp. 654-667.
Schmitz, J. (2019). Talent Acquisition and Retention Challenges in the Modern Job Market. Human Resources Review, 42(3), 201-215.
Shin, J., Mollah, M. A., & Choi, A. J. (2023). Sustainability and Organizational Performance in South Korea: The Effect of Digital Leadership on Digital Culture and Employees’ Digital Capabilities. Sustainability, 15(3), pp. 1-15.
Shuck, B., Reio, T. G., & Rocco, T. S. (2011). Employee Performance and Job Satisfaction: A Meta-Analysis. Journal of Applied Psychology, 96(1), 77-93.
Siddiqui, M. N. (2015). Success of an Organization is a result of Employees Performance. Advances in Social Sciences Research Journal, 1(4), pp. 179-201.
Siegel, R., Konig, C., & Lazar, A. V., (2022). The impact of electronic monitoring on employees' job satisfaction, stress, performance, and counterproductive work behavior: A meta-analysis. Computers in Human Behavior Reports, Volume 8, pp. 1-13.
Sinha, E., & Laghate, A. K., (2023). Individual self-concept and after-hours work behavior: Effect on employee engagement and the moderating roles of POS and PSS. Social Sciences & Humanities Open, Volume 7, pp. 1-8.
Soelton, M., Noermijati, N., Rohman, F., & Mugiono, a. M., (2021). Improving the Performance Non-Profit Organizations?. Academy of Strategic Management Journal, Volume 20, pp. 1-13.
Spitzmueller, C., Zhang, J., Matthews, R. A., Wang, M., & Yu, Y. (2021). Motivation and job performance: A social identity perspective. Journal of Applied Psychology, 106(1), 47-59.
Tett, R. P., Jackson, D. N., Rothstein, M., & Reddon, J. R. (2021). A new model of person-environment fit: The reciprocity between dispositional and situational influences on job performance. Human Performance, 34(2-3), 80-99.
Thura, A., Ameen, A., & Nusari, a. M., (2019). Factors influencing job performance of employees from international non-profit organizations in Myanmar. International Journal on Recent Trends in Business and Tourism, 3(2), pp. 56-68.
Tims, M., Bakker, A. B., & Derks, D. (2020). The impact of job crafting on job demands, job resources, and well-being. Journal of Occupational Health Psychology, 25(3), 410-419.
Trivellas, P., Kakkos, N., Blanas, N., & Santouridis, A. I. (2016). The Impact of Career Satisfaction on Job Performance in Accounting Firms. The Mediating Effect of General Competencies. Procedia Economics and Finance, Volume 33, p. 468 – 476.
Utrilla, P. N.-C., Grande, F. A., & Lorenzo, A. D., (2015). The effects of coaching in employees and organizational performance: The Spanish Case. Intangible Capital, 11(2), pp. 166-189.
Ye, B. H., Tung, V. W. S., Li, J. J. & Zhu, A. H., (2020). Leader humility, team humility and employee creative performance: The moderating roles of task dependence and competitive climate. Tourism Management, Volume 81, pp. 1-12.

N/A