Effect of Business Intelligence, Digital Transformation and Digital Leadership on Employee Satisfaction within the Commercial Banking Sector in Jordan

Abdulquadri, A., Mogaji, E., Kieu, T. A., & Nguyen, N. P. (2021). Digital transformation in financial services provision: A Nigerian perspective to the adoption of chatbot. Journal of Enterprising Communities: People and Places in the Global Economy, 15(2), 258-281.
Ain, N., Vaia, G., DeLone, W. H., & Waheed, M. (2019). Two decades of research on business intelligence system adoption, utilization and success–A systematic literature review. Decision Support Systems, 125, 113113.
Akdere, M., & Egan, T. (2020). Transformational leadership and human resource development: Linking employee learning, job satisfaction, and organizational performance. Human Resource Development Quarterly, 31(4), 393-421.
Akdere, M., & Egan, T. (2020). Transformational leadership and human resource development: Linking employee learning, job satisfaction, and organizational performance. Human Resource Development Quarterly, 31(4), 393-421.
Al-Abdallah, G., Helal, R., Dandis, A. O., & Wright, L. T. (2023). Differences in how leaders and employees view organizational changes: Lessons from an international multicultural context. Cogent Business & Management, 10(2), 2228028.
Amirrudin, M., Nasution, K., & Supahar, S. (2021). Effect of variability on Cronbach alpha reliability in research practice. Jurnal Matematika, Statistika dan Komputasi, 17(2), 223-230.
Ansari, N. Y., Farrukh, M., & Raza, A. (2021). Green human resource management and employees pro?environmental behaviours: Examining the underlying mechanism. Corporate Social Responsibility and Environmental Management, 28(1), 229-238.
Astuty, I., & Udin, U. D. I. N. (2020). The effect of perceived organizational support and transformational leadership on affective commitment and employee performance. The Journal of Asian Finance, Economics and Business (JAFEB), 7(10), 401-411.
Basami, M. H. S. S. A. (2022). The Impact of Resistance to Change on the Implementation of Quality Management System in the Ministry of Education (General Directorate of Education in South Batinah Governorate as a Model). Academic Journal of Research and Scientific Publishing| Vol, 3(33).
Bharadiya, J. P. (2023). A comparative study of business intelligence and artificial intelligence with big data analytics. American Journal of Artificial Intelligence, 7(1), 24.
Binzafrah, F., & Taleedi, F. (2022). The effect of business intelligence practices on job satisfaction in the Saudi Electricity Company in the Asir Region. Journal of Money and Business, 2(1), 107-131.
Bozkus, K. (2023). Organizational Culture Change and Technology: Navigating the Digital Transformation.
Burnett, J. R., & Lisk, T. C. (2021). The future of employee engagement: Real-time monitoring and digital tools for engaging a workforce. In International Perspectives on Employee Engagement (pp. 117-128). Routledge.
Carrell, W. S., Ellinger, A. D., Nimon, K. F., & Kim, S. (2022). Examining the relationships among managerial coaching, perceived organizational support, and job engagement in the US higher education context. European Journal of Training and Development, 46(5/6), 563-584.
Dappa, K., Bhatti, F., & Aljarah, A. (2019). A study on the effect of transformational leadership on job satisfaction: The role of gender, perceived organizational politics and perceived organizational commitment. Management Science Letters, 9(6), 823-834.
Deb, S. K., Nafi, S. M., Mallik, N., & Valeri, M. (2023). Mediating effect of emotional intelligence on the relationship between employee job satisfaction and firm performance of small business. European Business Review.
Donnellan, J., & Rutledge, W. L. (2019). A case for resource?based view and competitive advantage in banking. Managerial and Decision Economics, 40(6), 728-737.
dos Santos, P. M., & Cirillo, M. Â. (2023). Construction of the average variance extracted index for construct validation in structural equation models with adaptive regressions. Communications in Statistics-Simulation and Computation, 52(4), 1639-1650.
Franke, G., & Sarstedt, M. (2019). Heuristics versus statistics in discriminant validity testing: a comparison of four procedures. Internet Research, 29(3), 430-447.
Goestjahjanti, S. F., Novitasari, D., Hutagalung, D., Asbari, M., & Supono, J. (2020). Impact of talent management, authentic leadership and employee engagement on job satisfaction: Evidence from south east asian industries. Journal of Critical Reviews, 7(19), 67-88.
Han, T. Y., & Bi, J. W. (2023). Exploring the asymmetric relationships between satisfaction factors and overall employee satisfaction in the airline industry. Current Issues in Tourism, 1-20.
Hanelt, A., Bohnsack, R., Marz, D., & Antunes Marante, C. (2021). A systematic review of the literature on digital transformation: Insights and implications for strategy and organizational change. Journal of Management Studies, 58(5), 1159-1197.
Haseeb, M., Hussain, H. I., Kot, S., Androniceanu, A., & Jermsittiparsert, K. (2019). Role of social and technological challenges in achieving a sustainable competitive advantage and sustainable business performance. Sustainability, 11(14), 3811.
Hmoud, H., Al-Adwan, A. S., Horani, O., Yaseen, H., & Al Zoubi, J. Z. (2023). Factors influencing business intelligence adoption by higher education institutions. Journal of Open Innovation: Technology, Market, and Complexity, 9(3), 100111.
Imamov, M., & Semenikhina, N. (2021). The impact of the digital revolution on the global economy. Linguistics and Culture Review, 5(S4), 968-987.
Kakkar, S., Kuril, S., Singh, S., Saha, S., & Dugar, A. (2023). The influence of remote work communication satisfaction and CSR association on employee alienation and job satisfaction: a moderated-mediation study. Information Technology & People, 36(5), 1810-1834.
Kapo, A., Turulja, L., Zaimovi?, T., & Mehi?, S. (2021). Examining the effect of user satisfaction and business intelligence system usage on individual job performance. Management: Journal of Contemporary Management Issues, 26(2), 43-62.
Kim, S. H., Kim, M., & Holland, S. (2020). Effects of intrinsic motivation on organizational citizenship behaviors of hospitality employees: The mediating roles of reciprocity and organizational commitment. Journal of Human Resources in Hospitality & Tourism, 19(2), 168-195.
Knekta, E., Runyon, C., & Eddy, S. (2019). One size doesn’t fit all: Using factor analysis to gather validity evidence when using surveys in your research. CBE—Life Sciences Education, 18(1), rm1.
Kupiek, M. (2021). Digital Leadership, Agile Change and the Emotional Organization: Emotion as a Success Factor for Digital Transformation Projects. Springer Nature.
Kurdi, B., Alshurideh, M., & Alnaser, A. (2020). The impact of employee satisfaction on customer satisfaction: Theoretical and empirical underpinning. Management Science Letters, 10(15), 3561-3570.
Lin, C. Y., & Huang, C. K. (2021). Employee turnover intentions and job performance from a planned change: the effects of an organizational learning culture and job satisfaction. International Journal of Manpower, 42(3), 409-423.
Meira, J. V. D. S., & Hancer, M. (2021). Using the social exchange theory to explore the employee-organization relationship in the hospitality industry. International Journal of Contemporary Hospitality Management, 33(2), 670-692.
Moe, T. V. (2023). Enhancing Leadership effectiveness in Virtual Teams: The Moderating Role of Transformational Leadership on Exhaustion and Job Satisfaction (Master's thesis, UiT Norges arktiske universitet).
Nem?eanu, M. S., Dinu, V., Pop, R. A., & Dabija, D. C. (2022). Predicting job satisfaction and work engagement behavior in the COVID-19 pandemic: a conservation of resources theory approach.
Niu, Y., Ying, L., Yang, J., Bao, M., & Sivaparthipan, C. B. (2021). Organizational business intelligence and decision making using big data analytics. Information Processing & Management, 58(6), 102725.
Ola, D. E. (2022). Pace of Technology Changes, Need for Adaptation, and Demand for Skills: Skills Adaptation for Quickly Evolving Technology-Based Workplaces. In Sustainability and the Future of Work and Entrepreneurship for the Underserved (pp. 364-383). IGI Global.
Paramarta, W. A., Supartha, I. W. G., Dewi, I. G. A. M., & Surya, I. B. K. (2023). Confirmatory and Exploratory Factor Analysis for Validating the Academic Leadership Questionnaire for Indonesia's Private Higher Education. Migration Letters, 20(6), 232-241.
Pecino, V., Mañas, M. A., Díaz-Fúnez, P. A., Aguilar-Parra, J. M., Padilla-Góngora, D., & López-Liria, R. (2019). Organisational climate, role stress, and public employees’ job satisfaction. International journal of environmental research and public health, 16(10), 1792.
Pillay, A. A. (2020). Understanding digital leadership competencies to enhance collaboration in South African Banks.
Poláková-Kersten, M., Khanagha, S., van den Hooff, B., & Khapova, S. N. (2023). Digital transformation in high-reliability organizations: A longitudinal study of the micro-foundations of failure. The Journal of Strategic Information Systems, 32(1), 101756.
Pramanik, H. S., Kirtania, M., & Pani, A. K. (2019). Essence of digital transformation—Manifestations at large financial institutions from North America. Future Generation Computer Systems, 95, 323-343.
Raed, H., Qawasmeh, E., Alserhan, A., Ahmad, H., Hammouri, Q., Halim, M., & Darawsheh, D. (2023). Utilizing business intelligence and digital transformation and leadership to enhance employee job satisfaction and business added value in greater Amman municipality. International Journal of Data and Network Science, 7(3), 1077-1084.
Rasool, S. F., Wang, M., Tang, M., Saeed, A., & Iqbal, J. (2021). How toxic workplace environment effects the employee engagement: The mediating role of organizational support and employee wellbeing. International journal of environmental research and public health, 18(5), 2294.
Rožman, M., Tominc, P., & Milfelner, B. (2023). Maximizing employee engagement through artificial intelligent organizational culture in the context of leadership and training of employees: Testing linear and non-linear relationships. Cogent Business & Management, 10(2), 2248732.
Salam, A. (2023). Navigating the Digital Landscape: Exploring the Interplay of Digital Leadership, E-Learning Anxiety, and Innovative Behavior. Journal of Digitovation and information system, 3(1), 32-46.
Selimovi?, J., Pilav-Veli?, A., & Krndžija, L. (2021). Digital workplace transformation in the financial service sector: Investigating the relationship between employees' expectations and intentions. Technology in Society, 66, 101640.
Shanock, L. R., Eisenberger, R., Heggestad, E. D., Malone, G., Clark, L., Dunn, A. M., ... & Woznyj, H. (2019). Treating employees well: The value of organizational support theory in human resource management. The Psychologist-Manager Journal, 22(3-4), 168.
Shrestha, N. (2021). Factor analysis as a tool for survey analysis. American Journal of Applied Mathematics and Statistics, 9(1), 4-11.
Sofiyanti, N., & Najmudin, N. (2023). The Effect of Leadership Style, Organizational Culture and Compensation on Employee Engagement at Garment Companies in Bandung. West Science Business and Management, 1(03), 147-156.
Soon, C. C., & Salamzadeh, Y. (2021). The impact of digital leadership competencies on virtual team effectiveness in mnc companies in penang, Malaysia. Journal of Entrepreneurship, Business and Economics, 8(2), 219-253.
Storey, M. A., Zimmermann, T., Bird, C., Czerwonka, J., Murphy, B., & Kalliamvakou, E. (2019). Towards a theory of software developer job satisfaction and perceived productivity. IEEE Transactions on Software Engineering, 47(10), 2125-2142.
Sujati, H., & Gunarhadi, S. (2020). Testing the construct validity and reliability of curiosity scale using confirmatory factor analysis?. Journal of Educational and Social Research, 10(4), 229-237.
Sutiyem, S., Trismiyanti, D., Linda, M. R., Yonita, R., & Suheri, S. (2020). The impact of job satisfaction and employee engagement on organizational commitment. Dinasti International Journal of Education Management And Social Science, 2(1), 55-66.
Taherdoost, H. A. M. E. D., Sahibuddin, S. H. A. M. S. U. L., & Jalaliyoon, N. E. D. A. (2022). Exploratory factor analysis; concepts and theory. Advances in applied and pure mathematics, 27, 375-382.
Talal Nayef Al Haddid, O. (2021). The challenges of fulfilling SDG 6 for cleaner water and sanitation, from a multi-stakeholder perspective: A case study of water sustainability in the Jordanian-mining industry (Doctoral dissertation, University of Sheffield).
Tworek, K., Bie?kowska, A., Hawrysz, L., & Maj, J. (2023). The model of organizational performance based on employees’ dynamic capabilities–verification during crisis caused by Black Swan event. IEEE Access.
Van Veldhoven, Z., & Vanthienen, J. (2022). Digital transformation as an interaction-driven perspective between business, society, and technology. Electronic Markets, 32(2), 629-644.
Varma, D., & Dutta, P. (2023). Empowering human resource functions with data-driven decision-making in start-ups: a narrative inquiry approach. International Journal of Organizational Analysis, 31(4), 945-958.
Vinh, N. Q., Hien, L. M., & Do, Q. H. (2022). The Relationship between Transformation Leadership, Job Satisfaction and Employee Motivation in the Tourism Industry. Administrative Sciences, 12(4), 161.
Wieder, B., Ossimitz, M., & Chamoni, P. (2012). The impact of business intelligence tools on performance: a user satisfaction paradox? International Journal of Economic Sciences and Applied Research, 5(3), 7-32.
Wilder, K. M., Collier, J. E., & Barnes, D. C. (2014). Tailoring to customers’ needs: Understanding how to promote an adaptive service experience with frontline employees. Journal of Service Research, 17(4), 446-459.
Wu, T. J., Yuan, K. S., & Yen, D. C. (2023). Leader-member exchange, turnover intention and presenteeism–the moderated mediating effect of perceived organizational support. Current Psychology, 42(6), 4873-4884.

(Alafi, 2024)
Alafi, K. K. (2024). Effect of Business Intelligence, Digital Transformation and Digital Leadership on Employee Satisfaction within the Commercial Banking Sector in Jordan. International Journal of Academic Research in Business & Social Sciences, 14(1), 2874–2894.

Copyright: © 2024 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode