Acharya, S., Mekker, M., & Singleton, P. A. (2023). Validating the satisfaction with travel scale and measuring long-distance recreational travel satisfaction. Transportation Research Part F: Traffic Psychology and Behaviour, 95, 1-17.
Allen, J., Eboli, L., Forciniti, C., Mazzulla, G., & de Dios Ortúzar, J. (2019). The role of critical incidents and involvement in transit satisfaction and loyalty. Transport Policy, 75, 57-69.
Aydin, C. (2017). The idea of the Muslim world: A global intellectual history. Harvard University Press.
Bansal, H. S., & Taylor, S. (2014). Investigating the relationship between service quality, satisfaction and switching intentions. Proceedings of the 1997 Academy of Marketing Science (AMS) Annual Conference,
Bernardo, A. B., & Estrellado, A. F. (2017). Subjective well-being of Filipino women who experienced intimate partner violence: A person-centered analysis. International Journal for the Advancement of Counselling, 39, 360-376.
Chatterjee, K., Chng, S., Clark, B., Davis, A., De Vos, J., Ettema, D., Handy, S., Martin, A., & Reardon, L. (2020). Commuting and wellbeing: a critical overview of the literature with implications for policy and future research. Transport Reviews, 40(1), 5-34.
Chen, Z., van Lierop, D., & Ettema, D. (2022). Travel satisfaction with dockless bike-sharing: Trip stages, attitudes and the built environment. Transportation Research Part D: Transport and Environment, 106, 103280.
De Oña, J. (2020). The role of involvement with public transport in the relationship between service quality, satisfaction and behavioral intentions. Transportation Research Part A: Policy and Practice, 142, 296-318.
De Oña, J. (2021). Understanding the mediator role of satisfaction in public transport: A cross-country analysis. Transport Policy, 100, 129-149.
De Oña, J., & De Oña, R. (2015). Quality of service in public transport based on customer satisfaction surveys: A review and assessment of methodological approaches. Transportation Science, 49(3), 605-622.
De Ona, J., de Oña, R., Eboli, L., Forciniti, C., & Mazzulla, G. (2016). Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction. Transportmetrica A: Transport Science, 12(5), 385-412.
De Oña, R., Estevez, E., Garach, L., Calvo, F., & De Oña, J. (2018). Transit quality evaluation: processes conducted by managers and operators. Transportation research procedia, 33, 28-34.
De Vos, J. (2019). Analysing the effect of trip satisfaction on satisfaction with the leisure activity at the destination of the trip, in relationship with life satisfaction. Transportation, 46, 623-645.
De Vos, J., Mokhtarian, P. L., Schwanen, T., Van Acker, V., & Witlox, F. (2016). Travel mode choice and travel satisfaction: bridging the gap between decision utility and experienced utility. Transportation, 43, 771-796.
De Vos, J., Schwanen, T., Van Acker, V., & Witlox, F. (2015). How satisfying is the Scale for Travel Satisfaction? Transportation Research Part F: Traffic Psychology and Behaviour, 29, 121-130.
De Vos, J., & Witlox, F. (2017). Travel satisfaction revisited. On the pivotal role of travel satisfaction in conceptualising a travel behaviour process. Transportation Research Part A: Policy and Practice, 106, 364-373.
Di, X., & Liu, H. X. (2016). Boundedly rational route choice behavior: A review of models and methodologies. Transportation Research Part B: Methodological, 85, 142-179.
Diener, E., Suh, E. M., Lucas, R. E., & Smith, H. L. (1999). Subjective well-being: Three decades of progress. Psychological bulletin, 125(2), 276.
Elkhani, N., Soltani, S., & Jamshidi, M. H. M. (2014). Examining a hybrid model for e-satisfaction and e-loyalty to e-ticketing on airline websites. Journal of Air Transport Management, 37, 36-44.
Ettema, D., Gärling, T., Eriksson, L., Friman, M., Olsson, L. E., & Fujii, S. (2011). Satisfaction with travel and subjective well-being: Development and test of a measurement tool. Transportation Research Part F: Traffic Psychology and Behaviour, 14(3), 167-175.
Friman, M., Fujii, S., Ettema, D., Gärling, T., & Olsson, L. E. (2013). Psychometric analysis of the satisfaction with travel scale. Transportation Research Part A: Policy and Practice, 48, 132-145.
Fu, X., & Juan, Z. (2017). Understanding public transit use behavior: integration of the theory of planned behavior and the customer satisfaction theory. Transportation, 44(5), 1021-1042.
Glasgow, T. E., Geller, E. S., Le, H. T., & Hankey, S. (2018). Travel mood scale: Development and validation of a survey to measure mood during transportation. Transportation Research Part F: Traffic Psychology and Behaviour, 59, 318-329.
Irtema, H. I. M., Ismail, A., Borhan, M. N., Das, A. M., & Alshetwi, A. B. (2018). Case study of the behavioural intentions of public transportation passengers in Kuala Lumpur. Case studies on transport policy, 6(4), 462-474.
Kim, M. J., Lee, C.-K., & Preis, M. W. (2020). The impact of innovation and gratification on authentic experience, subjective well-being, and behavioral intention in tourism virtual reality: The moderating role of technology readiness. Telematics and Informatics, 49, 101349.
Li, Q., Li, Y., Li, K., Chen, L., Zheng, Q., & Chen, K. (2020). Study on the influence of subjective well-being on travel mode selection. Physics Letters A, 384(34), 126867.
Machado-León, J. L., de Oña, R., & de Oña, J. (2016). The role of involvement in regards to public transit riders' perceptions of the service. Transport Policy, 48, 34-44.
Mahmood, A., Rana, M. L. T., & Kanwal, S. (2018). Relationship between Service Quality, Customer Loyalty and Customer Satisfaction. Lahore Journal of Business, 6(2).
Miller, J. A. (1776). Exploring some alternative measures of consumer satisfaction. Marketing, 1976, 661-664.
Mogilner, C., Whillans, A., & Norton, M. I. (2018). Time, money, and subjective well-being. Handbook of well-being.
Moody, J., & Zhao, J. (2019). Car pride and its bidirectional relations with car ownership: Case studies in New York City and Houston. Transportation Research Part A: Policy and Practice, 124, 334-353.
Morfoulaki, M., Tyrinopoulos, Y., & Aifadopoulou, G. (2007). Estimation of satisfied customers in public transport systems: a new methodological approach. Journal of the Transportation Research Forum,
Morris, E. A., Mondschein, A., & Blumenberg, E. (2018). Is bigger better? Metropolitan area population, access, activity participation, and subjective well-being [Article]. Journal of Transport and Land Use, 11(1), 153-179. https://doi.org/10.5198/jtlu.2018.934
Nautwima, J. P., & Asa, A. R. (2022). The impact of quality service on customer satisfaction in the banking sector amidst Covid-19 pandemic: A literature review for the state of current knowledge. International Journal of Management Science and Business Administration, 8(3), 31-38.
Oliver, R. (2010). Satisfaction: A Behavioral Perspective on the Consumer . Armonk, New York: ME Sharpe. In: Inc.
Oliver, R. L. (1981). Measurement and evaluation of satisfaction processes in retail settings. Journal of Retailing.
Oliver, R. L. (2014). Satisfaction: A behavioral perspective on the consumer: A behavioral perspective on the consumer. Routledge.
Parasuraman, A., Zeithaml, V. A., & Berry, L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. 1988, 64(1), 12-40.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of marketing, 49(4), 41-50.
Rahman, S. A., Didarul Alam, M. M., & Taghizadeh, S. K. (2020). Do mobile financial services ensure the subjective well-being of micro-entrepreneurs? An investigation applying UTAUT2 model. Information Technology for Development, 26(2), 421-444.
Sajjad, A., Asmi, F., Chu, J., & Anwar, M. A. (2020). Environmental concerns and switching toward electric vehicles: geographic and institutional perspectives. Environmental Science and Pollution Research, 27, 39774-39785.
Schwanen, T., & Wang, D. (2014). Well-being, context, and everyday activities in space and time. Annals of the Association of American Geographers, 104(4), 833-851.
Sebhatu, S. P. (2010). Corporate social responsibility for sustainable service dominant logic Karlstads universitet].
Singleton, P. A. (2013). A theory of travel decision-making with applications for modeling active travel demand Portland State University].
Singleton, P. A. (2019a). Validating the Satisfaction with Travel Scale as a measure of hedonic subjective well-being for commuting in a US city. Transportation Research Part F: Traffic Psychology and Behaviour, 60, 399-414.
Singleton, P. A. (2019b). Walking (and cycling) to well-being: Modal and other determinants of subjective well-being during the commute. Travel Behaviour and Society, 16, 249-261.
Smith, O. (2017). Commute well-being differences by mode: Evidence from Portland, Oregon, USA. Journal of Transport & Health, 4, 246-254.
Su, L., Swanson, S. R., & Chen, X. (2016). The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: The mediating role of relationship quality. Tourism Management, 52, 82-95.
Sukhov, A., Lättman, K., Olsson, L. E., Friman, M., & Fujii, S. (2021). Assessing travel satisfaction in public transport: A configurational approach. Transportation Research Part D: Transport and Environment, 93, 102732.
Van Lierop, D., & El-Geneidy, A. (2016). Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit. Research in Transportation Economics, 59, 50-59.
Wang, Y., & Gao, Y. (2022). Travel satisfaction and travel well-being: Which is more related to travel choice behaviour in the post COVID-19 pandemic? Evidence from public transport travellers in Xi’an, China. Transportation Research Part A: Policy and Practice, 166, 218-233.
Ye, R., & Titheridge, H. (2017). Satisfaction with the commute: The role of travel mode choice, built environment and attitudes. Transportation Research Part D: Transport and Environment, 52, 535-547.