ISSN: 2222-6990
Open access
Malaysia's healthcare institutions face significant challenges, with technology frequently adopted to ensure optimal performance for healthcare services and patient experiences. Nowadays, the healthcare industry is incorporating Real-Time Remote Patient Monitoring Systems (RPM) into daily operations. However, there is low adoption of RPM among patients in Malaysia due to technology adoption limitations. Therefore, this research aims to study the service quality factors of Real-Time Remote Patient Monitoring (RPM) Systems in Malaysia, based on DeLone and McLean's IS Success Model (ISSM). The model measures system quality, service quality, information quality, trust issues, and user satisfaction with the RPM system. The goal is to enhance patient satisfaction and contribute to the Malaysian healthcare sector. Data were collected from patients in both government and private hospitals across Malaysia. A total of 182 questionnaires were distributed via an online survey to patients in Peninsular Malaysia. The data were analyzed using IBM SPSS version 27.0 to test the hypotheses. The findings demonstrate a strong link between all relevant components and RPM system user satisfaction. The results indicate the level of user satisfaction with the current RPM systems in Malaysia’s healthcare sector and aim to encourage the Malaysian government to invest more in these systems, potentially benefiting both patients and medical practitioners. Future research should focus on how to enhance user experiences, technology adoption, and, ultimately, the effectiveness of healthcare and financial services in developing countries.
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(Rashid et al., 2024)
Rashid, N., Shaharin, N., Peng, S. W., Shami, S. A. A.-, Ahmad, M. F., & Jopri, M. H. (2024). Quality Factors of Real-Time Remote Patient Monitoring Systems (RPM) Satisfaction in Malaysia. International Journal of Academic Research in Business and Social Sciences, 14(7), 847–860.
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