Journal Screenshot

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

Navigating Change: The Journey of Performance Management in the Public Sector

Hafezah Zainudin, Nooraini Othman

http://dx.doi.org/10.6007/IJARBSS/v14-i8/22213

Open access

This study explores the intricate dynamics of performance management in public sector organizations, emphasizing its strategic significance in enhancing organizational efficiency and societal outcomes. Through a comprehensive analysis, the study delves into the evolution of performance management from the early 20th century, highlighting the transition from traditional bureaucratic methods to contemporary dynamic frameworks. It integrates theoretical perspectives from organizational behavior, public administration, and human resources management to provide a multifaceted understanding of performance management challenges in the public sector. This study addresses the inherent challenges and unintended consequences of performance management in the public sector. This article contributes to both academic discourse and practical applications, offering insights for professionals and policymakers in navigating the complexities of public sector performance management.

Abane, J. A., & Brenya, E. (2021). The relationship between organizational environment antecedents and performance management in local government: evidence from Ghana. Future Business Journal, 7(1), 1–17. https://doi.org/10.1186/s43093-020-00049-2
Alenezi, H., Higgs, M., & Snowden, N. (2021). Challenges facing Saudi public sector leaders during change. International Journal of Advanced and Applied Sciences, 8(12), 14–24. https://doi.org/10.21833/ijaas.2021.12.003
Algozhina, A. (2020). Optimal Public Investment in Resource-Rich Low-Income Countries (No. 2020–04). https://hdl.handle.net/10419/297881
Amin, B., Ul-Haq, H., & Bhatti, A. (2020). Socioeconomic and Political Determinants of Public Spending Allocations: A Panel Data Analysis of Aggregate and Sectoral Spending. Pakistan Social Sciences Review, 4(I), 1072–1085. https://doi.org/10.35484/pssr.2020(4-i)82
Aslam, A., Zahra, S. F.-, Aslam, T., & Naseem, M. A. (2023). Political Interference and Bureaucratic Performance in Pakistan: A Perspective of Civil Servants. Pakistan Journal of Humanities and Social Sciences, 11(2), 986–993. https://doi.org/10.52131/pjhss.2023.1102.0407
Awasom, S. Y. C. (2023). New Public Management Practices and Financial Performance of Local Governments in Cameroon. Developments in Administration, 5(1), 21–33. https://doi.org/10.46996/dina.v5i1.8197
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99-120. https://doi.org/10.1177/014920639101700108
Blau, P. (1986). Exchange and Power in Social Life (2nd ed.). Routledge. https://doi.org/10.4324/9780203792643
Bourn, S. J. (2012). Public Sector Auditing: Is it Value for Money? John Wiley & Sons. https://doi.org/10.1002/9781119208938
Bourne, M. (2021). Performance measurement and management in a VUCA world. International Journal of Production Research, 59(24), 7311–7316. https://doi.org/10.1080/00207543.2021.2004042
Boykin, E., Lofaro, R. J., McCue, C., & Prier, E. (2024). Advancing the practice of public procurement performance measurement: a framework for conceptualizing efficiency and effectiveness. Public Money and Management, June, 1–11. https://doi.org/10.1080/09540962.2024.2361832
Bhul, B. (2023). New Public Management Reform: Implementation experiences of developing countries and Nepal. Prashasan, 55(1), 52–70. https://doi.org/https://doi.org/10.3126/prashasan.v55il.56440
Cesário, F., & Magalhaes, S.D. (2017). Human Resources Management, Citizenship Behavior, and Turnover Intention in the Portuguese Public Administration. International Journal of Public Administration, 40, 979 - 988. https://doi.org/10.1080/01900692.2016.1242609
Chang, A. (2021). Resource Stability and Federal Agency Performance. American Review of Public Administration, 51(5), 393–405. https://doi.org/10.1177/02750740211005046
Chigudu, D. (2020). Public sector corporate governance: Zimbabwe’s challenges of strategic management in the wake of sustainable development. Academy of Strategic Management Journal, 19(1), 1–13.
Chourasia, A., Bahuguna, P. C., & Raju, T. B. (2023). Strategic human resource management, a road to organizational performance: Evidence from public sector organizations in the oil and gas sector. International Journal of Organizational Leadership, 12(First Special Issue), 66-90. https://doi.org/10.33844/ijol.2023.60365
Christensen, T., & Lægreid, P. (2021). Performance management: Experiences and challenges. In Handbook of Public Administration (4th eds., pp. 210–222).
Cope, A. B., Mobley, V. L., & Samoff, E. (2023). Measuring Success: Disease Intervention Specialists Performance Metrics and Outcome Assessments. Sexually Transmitted Diseases, 50(8S), 18–22. https://doi.org/10.1097/HMR.0000000000000261
Cutler, T. (2011). Performance Management in Public Services ‘Before’ New Public Management: The Case of NHS Acute Hospitals 1948-1962. Public Policy and Administration, 26(1), 129-147. https://doi.org/10.1177/0952076710375785
Danquah, V. B. (2021). Review of the main sources of organisational resistance and how such resistance could be managed: Critical Analysis of Volta River Authority and Ghana Maritime Authority. SSRN Electronic Journal. https://doi.org/https://doi.org/10.2139/ssrn.3878336.
De Waele, L., Polzer, T., & van Witteloostuijn, Arjen Berghman, L. (2021). “A little bit of everything?” Conceptualising performance measurement in hybrid public sector organisations through a literature review. Journal of Public Budgeting, Accounting & Financial Management, 33(3), 343–363. https://doi.org/https://doi.org/10.1108/JPBAFM-05-2020-0075
Doherty, T.L., Horne, T., & Wootton, S. (2013). Managing Public Services - Implementing Changes: A thoughtful approach to the practice of management (2nd ed.). Routledge. https://doi.org/10.4324/9781315887432
Drejeris, R., & Drejeriene, E. (2022). Novel Approach to the Actions for Causes Elimination of Staff Resistance to Innovative Change. Journal of Multidisciplinary Healthcare, 15(April), 1011–1022. https://doi.org/10.2147/JMDH.S354329
Eisenhardt, K. M. (1989). Agency theory: An assessment and review. Academy of Management Review, 14(1), 57-74. https://doi.org/10.2307/258191
Escobar-Segovia, K., Alvarez-Mero, M., Arroyo-Mite, M., & Guzman-Cadena, D. (2021). Resistance to Change and Job Satisfaction Among the Staff of the Public Health Research Institution (IPIS) in Guayaquil – Ecuador. In Advances in Intelligent Systems and Computing: Vol. 1327 AISC (Issue April, pp. 313–325). Springer International Publishing. https://doi.org/10.1007/978-3-030-68083-1_24
Fuenzalida, J., & Riccucci, N. M. (2019). The Effects of Politicization on Performance: The Mediating Role of HRM Practices. Review of Public Personnel Administration, 39(4), 544–569. https://doi.org/10.1177/0734371X18758378
Furculita, T. (2023). Performance management models in the public sector. Management Strategies and Policies in the Contemporary Economy, 187–194. https://doi.org/10.53486/icspm2023.28
Furxhi, G. (2021). Employee’s Resistance and Organizational Change Factors. European Journal of Business and Management Research, 6(2), 30–32. https://doi.org/10.24018/ejbmr.2021.6.2.759
Garengo, P., & Sardi, A. (2021). Performance measurement and management in the public sector: state of the art and research opportunities. International Journal of Productivity and Performance Management, 70(7), 1629–1654. https://doi.org/10.1108/IJPPM-03-2020-0102
Herzberg, F., Mausner, B., & Snyderman, B. (1959). The Motivation to Work. John Wiley.
Hill, K., & Plimmer, G. (2024). Employee Performance Management: The Impact of Competing Goals, Red Tape, and PSM. Public Personnel Management, 1–28. https://doi.org/10.1177/00910260241231371
Homauni, A., Markazi-Moghaddam, N., Mosadeghkhah, A., Noori, M., Abbasiyan, K., & Jame, S. Z. B. (2023). Budgeting in Healthcare Systems and Organizations: A Systematic Review. Iranian Journal of Public Health, 52(9), 1889–1901. https://doi.org/10.18502/ijph.v52i9.13571
Hood, C. (1991). A public management for all seasons? Public Administration, 69(1), 3-19. https://doi.org/10.1111/j.1467-9299.1991.tb00779.x
Indahsari, C. L., & Raharja, S. J. (2020). New Public Management (NPM) as an Effort in Governance. Jurnal Manajemen Pelayanan Publik, 3(2), 73–81. https://doi.org/10.24198/jmpp.v3i2.25342
Keane, S. (2020). Smart hybridity: Potentials and challenges of new governance arrangements. Administration, 68(3), 69–73. https://doi.org/10.2478/admin-2020-0018
Keogh, F., Pierse, T., O’Shea, E., Fitzgerald, C., & Challis, D. (2020). Resource allocation decision-making in dementia care with and without budget constraints: a qualitative analysis. HRB Open Research, 3(69), 1–24. https://doi.org/10.12688/hrbopenres.13147.2
Khaltar, O., & Moon, J. (2020). Effects of Ethics and Performance Management on Organizational Performance in the Public Sector. Public Integrity, 22, 372 - 394.
Kiboi, A. W., & Maalu, J. . K. (2023). Management Awareness of Performance Contracting in State Corporations. Journal of Business and Strategic Management, 8(2), 62–77. https://doi.org/10.47941/jbsm.1306
Knies, E., Boselie, P., Gould-Williams, J., & Vandenabeele, W. (2018). Strategic human resource management and public sector performance: context matters. The laveInternational Journal of Human Resource Management, 1-13. https://doi.org/10.1080/09585192.2017.1407088
Locke, E. A., & Latham, G. P. (1990). A Theory of Goal Setting & Task Performance. Prentice-Hall.
Makinde, W. A. (2022). Is New Public Management an Option for Post-Pandemic Public Service Delivery in Nigeria? Journal of Management Studies and Development, 1(02), 79–95. https://doi.org/10.56741/jmsd.v1i02.128
Maslow, A. H. (1943). A theory of human motivation. Psychological Review, 50(4), 370-396. https://doi.org/10.1037/h0054346
Masoud, Y. (2023). The effects of political interference on procurement performance in the parastatal organizations in Dar es Salaam Region. International Journal of Research in Business and Social Science, 12(2), 158–169. https://doi.org/10.20525/ijrbs.v12i2.2419
Mngomezulu, S. (2020). Political Interference in the Administration of Service Delivery in UMLALAZI Local Municipality of KwaZulu-Natal, South Africa Sengiwakhile. Journal of Economics and Behavioral Studies, 12(1), 38–45.
Paulikas, J., & Paulikiene, B. (2022). Impact of the communicated information content on employee resistance to change. Insights into Regional Development, 4(3), 61–75. https://doi.org/10.9770/ird.2022.4.3(4)
Pollitt, C., & Bouckaert, G. (2017). Public Management Reform: A Comparative Analysis-into the age of austerity (4th ed.). Oxford University Press.
Purwanto, Indrawan, R., & Heryanti, A. N. (2022). Capital Expenditure Allocation Analysis Of Local Governments. International Journal of Science, Technology & Management, 3(2), 453–460. https://doi.org/10.46729/ijstm.v3i2.479
Sanderson, I. (2001). Performance Management, Evaluation and Learning in ‘Modern’ Local Government. Public Administration, 79(2), 297-313. https://doi.org/10.1111/1467-9299.00257
Schnell, S., & Gerard, C. (2022). From Bureaucrats to Entrepreneurs to Networkers, Advocates, and Empaths: Reappraising Human Resources Management Ideals and Practices in Public Administration. Review of Public Personnel Administration, 43, 652 - 676.
https://doi.org/10.1177/0734371X221117
Spenkuch, J. L., Teso, E., & Xu, G. (2023). Ideology and Performance in Public Organizations. Econometrica, 91(4), 1171–1203. https://doi.org/10.3982/ecta20355
Taylor, F. W. (1911). The Principles of Scientific Management. Harper & Brothers.
Thusi, X. (2023). Performance Management Systems (PMS): Challenges and Opportunities in the Public Sector. International Journal of Social Science Research and Review, 6(6), 19–31.
Kolk, B. (2022). Performance measurement in the public sector: Mapping 20 years of survey research. Financial Accountability and Management, 38(4), 703–729. https://doi.org/10.1111/faam.12345
Van Elten, H. J., Van Der Kolk, B., & Sulz, S. (2021). Do different uses of performance measurement systems in hospitals yield different outcomes? Health Care Management Review, 46(3), 217–226. https://doi.org/10.1097/HMR.0000000000000261
Wang, M., Zhu, C. J., Mayson, S., & Chen, W. (2019). Contextualizing performance appraisal practices in Chinese public sector organizations: the importance of context and areas for future study. International Journal of Human Resource Management, 30(5), 902–919. https://doi.org/10.1080/09585192.2017.1292537
Wartick, S. L., & Cochran, P. L. (1985). The evolution of the corporate social performance model. Academy of Management Review, 10(4), 758-769. https://doi.org/10.2307/258044
Weber, M. (1947). The Theory of Social and Economic Organization. The Free Press.
Yuan, J., Li, X., Ke, Y., Xu, W., Xu, Z., & Skibniewski, M. (2020). Developing a building information modeling–based performance management system for public–private partnerships. Engineering, Construction and Architectural Management, 27(8), 1727–1762. https://doi.org/10.1108/ECAM-06-2019-0328

(Zainudin & Othman, 2024)
Zainudin, H., & Othman, N. (2024). Navigating Change: The Journey of Performance Management in the Public Sector. International Journal of Academic Research in Business and Social Sciences, 14(8), 465–477.