Factors Affecting Logistics Performance on Malaysian Retail Industry: A Conceptual Paper

Amiruddin, B. P. and Romdhony, D. R. (2020). A study on application of automation technology in logistics and its effect on e-commerce.. https://doi.org/10.31224/osf.io/vs9yg
Arun, K. And Yildirim Özmutlu, S. (2023). Türki?ye’ni?n loji?sti?k performans endeksi?ni?n strateji?k baki? açisiyla de?erlendi?ri?lmesi?. Nev?ehir Hac? Bekta? Veli Üniversitesi SBE Dergisi, 13(3), 1315-1327. https://doi.org/10.30783/nevsosbilen.1228917
Asamoah, D., Agyei-Owusu, B., Andoh?Baidoo, F. K., & Ayaburi, E. (2021). Inter-organizational systems use and supply chain performance: mediating role of supply chain management capabilities. International Journal of Information Management, 58, 102195. https://doi.org/10.1016/j.ijinfomgt.2020.102195
Asree, S., Cherikh, M., & Gopalan, S. (2018). The impact of supply chain responsiveness and strategic supply chain collaboration on innovation performance. International Journal of Business Performance and Supply Chain Modelling, 10(2), 131. https://doi.org/10.1504/ijbpscm.2018.098306
Bahsri, N. B. and Zakaria, A. B. (2023). Systematic literature review on the job satisfaction of employees in the logistics industry. International Journal of Industrial Management, 17(1), 1-6. https://doi.org/10.15282/ijim.17.1.2023.9174
Bouzaabia, R., Bouzaâbia, O., & C?p??în?, A. (2013). Retail logistics service quality: a cross?cultural survey on customer perceptions. International Journal of Retail &Amp; Distribution Management, 41(8), 627-647. https://doi.org/10.1108/ijrdm-02-2012-0012
Buldeo, H., Verlinde, S., Macharis, C., Schoutteet, P., & Vanhaverbeke, L. (2019). Logistics outsourcing in omnichannel retail. International Journal of Physical Distribution &Amp; Logistics Management, 49(3), 267-286. https://doi.org/10.1108/ijpdlm-02-2018-0092
Çak?r, S. (2016). Measuring logistics performance of oecd countries via fuzzy linear regression. Journal of Multi-Criteria Decision Analysis, 24(3-4), 177-186. https://doi.org/10.1002/mcda.1601
Centenaro, A. and Laimer, C. G. (2017). Cooperative relationships and competitiveness in supermarket sector. Review of Business Management, 19(63), 65-81. https://doi.org/10.7819/rbgn.v0i0.3070
Chandran, S., Krishnasamy, T., Sundram, V. P. K., & Othman, A. K. (2024). The relationship between purchasing strategies and logistics performance in malaysian manufacturing. The European Proceedings of Social and Behavioural Sciences, 133, Sasitharan-906. https://doi.org/10.15405/epsbs.2024.05.73
Chen, H. and Qi, Y. (2016). The evaluation of customer satisfaction with the third party logistics service quality for online shopping. Advances in Economics and Business, 4(5), 201-207. https://doi.org/10.13189/aeb.2016.040501
Chen, L., Dong, T., Nan, G., Xiao, Q., Xu, M., & Ming, J. (2023). Impact of the introduction of marketplace channel on e?tailer's logistics service strategy. Managerial and Decision Economics, 44(5), 2835-2855. https://doi.org/10.1002/mde.3850
Chittipaka, V., Kumar, S., Sivarajah, U., Bowden, J. L. H., & Baral, M. M. (2023). Blockchain Technology for Supply Chains operating in emerging markets: an empirical examination of technology-organization-environment (TOE) framework. Annals of Operations Research, 327(1), 465-492.
Choi, D., Chung, C. Y., Seyha, T., & Young, J. (2020). Factors affecting organizations’ resistance to the adoption of blockchain technology in supply networks. Sustainability, 12(21), 8882.
De Vass, T., Shee, H., & Miah, S. (2021). IoT in supply chain management: Opportunities and challenges for businesses in early industry 4.0 context. Operations and Supply Chain Management: An International Journal, 14(2), 148-161.
Ejdys, J., and Gulc, A. (2020). Trust in courier services and its antecedents as a determinant of perceived service quality and future intention to use courier service. Sustainability, 12(21), 9088. https://doi.org/10.3390/su12219088
Fernando, Y., Chidambaram, R. R., & Wahyuni-TD, I. S. (2018). The impact of big data analytics and data security practices on service supply chain performance. Benchmarking: An International Journal, 25(9), 4009-4034. https://doi.org/10.1108/bij-07-2017-0194
Fernando, Y., Wahyuni-TD, I. S., Abideen, A. Z., & Mergeresa, F. (2022). Traceability technology, halal logistics brand and logistics performance: religious beliefs and beyond. Journal of Islamic Marketing, 14(4), 1007-1031. https://doi.org/10.1108/jima-06-2020-0183
Gan, K. H. (2022). Enhancing business performance through social media platforms amid the covid-19 pandemic: a study on shopee in malaysia. Journal of the Community Development in Asia, 5(3), 1-12. https://doi.org/10.32535/jcda.v5i3.1504
Gotzamani, K., Longinidis, P., & Vouzas, F. (2010). The logistics services outsourcing dilemma: quality management and financial performance perspectives. Supply Chain Management: An International Journal, 15(6), 438-453. https://doi.org/10.1108/13598541011080428
Haag, L., and Sandberg, E. (2019). Exploring key logistics characteristics supporting embeddedness in retailers’ geographical expansion. The International Review of Retail, Distribution and Consumer Research, 30(1), 1-26. https://doi.org/10.1080/09593969.2019.1683052
Haag, L., Sandberg, E., & Sallnäs, U. (2021). Towards an increased understanding of learning: a case study of a collaborative relationship between a retailer and a logistics service provider. International Journal of Retail &Amp; Distribution Management, 50(13), 44-58. https://doi.org/10.1108/ijrdm-10-2020-0409
Hall, K. K. L., Richey Jr, R. G., & Patil, R. K. (2022). Collaboration, feedback, and performance: Supply chain insights from service-dominant logic. Journal of Business Research, 146, 385-397.
Hamim, H., Kadir, M. N. A., & Shariff, M. N. M. (2021). SMEs retailing in Malaysia: Challenges for industrial revolution 4.0 implementation. In Modeling Economic Growth in Contemporary Malaysia (pp. 1-15). Emerald Publishing Limited.
Hashim, N. S. B. (2022). The importance of logistic programs and competency in logistic education in malaysia. The European Proceedings of Multidisciplinary Sciences. https://doi.org/10.15405/epms.2022.10.44
Hendayani, R., and Alviyan, B. (2019). The relationship between supply chain collaboration of value innovation in small medium enterprises and supply chain capability as mediator to achieve competitive advantages. Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018). https://doi.org/10.2991/icebef-18.2019.133
Hu, M., Chaudhry, P. E., & Chaudhry, S. S. (2022). Linking customized logistics service in online retailing with e-satisfaction and e-loyalty. International Journal of Engineering Business Management, 14, 184797902210975. https://doi.org/10.1177/18479790221097528
Husin, M. M., and Haron, R. (2020). Micro, small and medium enterprises’ competitiveness and micro-tak?fuladoption. ISRA International Journal of Islamic Finance, 12(3), 367-380. https://doi.org/10.1108/ijif-03-2019-0038
Irfani, D. P., Wibisono, D., & Basri, M. H. (2019). Logistics performance measurement framework for companies with multiple roles. Measuring Business Excellence, 23(2), 93-109. https://doi.org/10.1108/mbe-11-2018-0091
Ishfaq, R., Defee, C. C., Gibson, B., & Raja, U. (2016). Realignment of the physical distribution process in omni-channel fulfillment. International Journal of Physical Distribution &Amp; Logistics Management, 46(6/7), 543-561. https://doi.org/10.1108/ijpdlm-02-2015-0032
Jiménez, D. J., Costa, M. M., & Rodríguez, C. S. (2019). The mediating role of supply chain collaboration on the relationship between information technology and innovation. Journal of Knowledge Management, 23(3), 548-567. https://doi.org/10.1108/jkm-01-2018-0019
Kalaiarasan, R., Kamalesh, S., Jeyasurya, T., Kishor, L., & Nachimuthu, J. (2024, March). Automated Shopping with RFID-Enhanced Smart Technology. In 2024 5th International Conference on Intelligent Communication Technologies and Virtual Mobile Networks (ICICV) (pp. 831-836). IEEE.
Kara, K. and Yalç?n, G. C. (2022). Digital logistics market performance of developing countries. Uluslararasi Akademik Birikim Dergisi. https://doi.org/10.53001/uluabd.2022.38
Karia, N. (2019). Halal logistics: practices, integration and performance of logistics service providers. Journal of Islamic Marketing, 13(1), 100-118. https://doi.org/10.1108/jima-08-2018-0132
Kaur, K. (2021). Business intelligence on supply chain responsiveness and agile performance: empirical evidence from malaysian logistics industry. International Journal of Supply Chain Management, 6(2), 31-63. https://doi.org/10.47604/ijscm.1351
Khadim, Z., Batool, I., Akbar, A., Poulová, P., & Akbar, M. H. (2021). Mapping the moderating role of logistics performance of logistics infrastructure on economic growth in developing countries. Economies, 9(4), 177. https://doi.org/10.3390/economies9040177
Kozikojoukian, T. (2021). Retail 4.0 and Adoption of Performance of SMEs in Malaysia. Revista de Management Comparat Interna?ional, 22(5), 700-720.
Lee, K., Azmi, N., Hanaysha, J., Alzoubi, H., & Alshurideh, M. (2022). The effect of digital supply chain on organizational performance: An empirical study in Malaysia manufacturing industry. Uncertain Supply Chain Management, 10(2), 495-510.
Liew, P. S., Liew, W. N., Lim, C. S., Lin, J. Y., & Qonitah, S. I. (2022). The impact of covid-19 pandemic on consumer behavior: j&t express courier services in malaysia and indonesia. Asia Pacific Journal of Management and Education, 5(1). https://doi.org/10.32535/apjme.v5i1.1428
Lim, A. F., Ooi, K., Tan, G. W., Cham, T., Alryalat, M. A., & Dwivedi, Y. K. (2022). Adapt or die: a competitive digital supply chain quality management strategy. Journal of Enterprise Information Management, 37(2), 698-720. https://doi.org/10.1108/jeim-09-2022-0345
Lin, Y., Luo, J., Cai, S., Ma, S., & Rong, K. (2016). Exploring the service quality in the e-commerce context: a triadic view. Industrial Management &Amp; Data Systems, 116(3), 388-415. https://doi.org/10.1108/imds-04-2015-0116
Liu, Y., and Song, G. (2023). Role of logistics integration capability in enhancing performance in omni-channel retailing: supply chain integration as mediator. Sustainability, 15(11), 9053. https://doi.org/10.3390/su15119053
Makmor, M. F. M., Jamaluddin, Z., & Saad, M. (2023). Logistics best practices towards logistics performance in malaysia moderated with lean logistics. Advances in Economics, Business and Management Research, 225-238. https://doi.org/10.2991/978-2-494069-99-2_19
Malik, S., Chadhar, M., Vatanasakdakul, S., & Chetty, M. (2021). Factors affecting the organizational adoption of blockchain technology: Extending the technology–organization–environment (TOE) framework in the Australian context. Sustainability, 13(16), 9404.
Masudin, I., Jie, F., Djajadikerta, H. G., & Widayat, W. (2021). The effect of halal retail and manufacturing technology readiness on halal meat logistics performance. International Journal of Logistics Systems and Management, 40(1), 1. https://doi.org/10.1504/ijlsm.2021.117688
Mokhlis, S., Hussin, N. S. N., Nizam, N. Z., Noor, N. A. M., & Muslim, N. A. (2021). Predicting malaysian university students’ intent to pursue retailing career: applicability of theory of planned behavior. International Journal of Professional Business Review, 7(1), e0277. https://doi.org/10.26668/businessreview/2022.v7i1.277
Mulyati, E. (2020). Multigroup analysis in supply chain performance. Jurnal Bisnis Dan Manajemen, 21(2), 100-113. https://doi.org/10.24198/jbm.v21i2.466
Munita, A. A., Kholil, M., Siwi, G. R., & Suparno, A. (2020). Application of vendor managed inventory cooperation model to encourage distribution of products in ud. sari jaya. International Journal of Advanced Technology in Mechanical, Mechatronics and Materials, 1(2), 56-65. https://doi.org/10.37869/ijatec.v1i2.15
Nguyen, T. H., Le, X. C., & Vu, T. H. L. (2022). An extended technology-organization-environment (TOE) framework for online retailing utilization in digital transformation: Empirical evidence from Vietnam. Journal of Open Innovation: Technology, Market, and Complexity, 8(4), 200.
Oliveira, L. K. D., Oliveira, I. K. D., Bertoncini, B. V., Sousa, L. S., & Junior, J. L. D. S. (2022). Determining the impacts of covid-19 on urban deliveries in the metropolitan region of belo horizonte using spatial analysis. Transportation Research Record: Journal of the Transportation Research Board, 2677(4), 408-431. https://doi.org/10.1177/03611981221078846
Omotayo, A., and Melan, M. (2022). Innovative logistics practices: performance assessment of third-party logistics services providers in malaysia. Journal of Economics, Management and Trade, 39-48. https://doi.org/10.9734/jemt/2022/v28i230393
Omotayo, A., Melan, M., & Richard, A. O. (2021). Moderating impact of innovation practices on logistics practices of 3pls service provider in malaysia context. Journal of Economics, Management and Trade, 1-12. https://doi.org/10.9734/jemt/2021/v27i630347
Panayides, P. M., Borch, O. J., & Henk, A. (2018). Measurement challenges of supply chain performance in complex shipping environments. Maritime Business Review, 3(4), 431-448. https://doi.org/10.1108/mabr-07-2018-0021
Perera, S., Dawande, M., Janakiraman, G., & Mookerjee, V. (2020). Retail deliveries by drones: how will logistics networks change?. Production and Operations Management, 29(9), 2019-2034. https://doi.org/10.1111/poms.13217
Roberts, R., Flin, R., Millar, D., & Corradi, L. (2021). Psychological factors influencing technology adoption: A case study from the oil and gas industry. Technovation, 102, 102219.
Sakrabani, P. (2020). The impact of retail 4.0 technologies adoption on retailers’ performance in malaysia. European Proceedings of Social and Behavioural Sciences. https://doi.org/10.15405/epsbs.2020.03.03.33
Sakrabani, P. and Ping, T. A. (2020). The influence of technology factors on retail 4.0 adoption in malaysia. Proceedings of the 8th International Conference on Entrepreneurship and Business Management (ICEBM 2019) UNTAR. https://doi.org/10.2991/aebmr.k.200626.028
Sakrabani, P., and Teoh, A. P. (2020). Retail 4.0 adoption and firm performance among malaysian retailers: the role of enterprise risk management as moderator. International Journal of Retail &Amp; Distribution Management, 49(3), 359-376. https://doi.org/10.1108/ijrdm-09-2020-0344
Sentia, P. D., Ramadani, R., & Zuhri, S. (2018). Logistic performance measurement on a port in aceh. Jurnal Teknik Industri, 20(1), 59-64. https://doi.org/10.9744/jti.20.1.59-64
Shahadat, M. M. H., Chowdhury, A. H. M. Y., Nathan, R. J., & Fekete-Farkas, M. (2023). Digital technologies for firms’ competitive advantage and improved supply chain performance. Journal of Risk and Financial Management, 16(2), 94. https://doi.org/10.3390/jrfm16020094
Shankar, V., Kalyanam, K., Setia, P., Golmohammadi, A., Tirunillai, S., Douglass, T., ... & Waddoups, R. (2021). How technology is changing retail. Journal of Retailing, 97(1), 13-27.
Samad, N. S. A., Muhamad, S. F., Zakaria, N. S., Bahari, N., & Rahman, A. H. A. (2021). Determinant of customer satisfaction towards pos laju malaysia services during movement control order. Journal of Entrepreneurship and Business, 9(2), 97-108. https://doi.org/10.17687/jeb.v9i2.794
Song, G., Sang-Hwa, S., & Sun, L. (2019). Supply chain integration in omni-channel retailing: a logistics perspective. The International Journal of Logistics Management, 30(2), 527-548. https://doi.org/10.1108/ijlm-12-2017-0349
Sutrisno, A., Andajani, E., & Widjaja, F. N. (2019). The effects of service quality on customer satisfaction and loyalty in a logistics company. KnE Social Sciences. https://doi.org/10.18502/kss.v3i26.5360
Talib, M. S. A., Pang, L. L., & Ngah, A. H. (2020). The role of government in promoting halal logistics: a systematic literature review. Journal of Islamic Marketing, 12(9), 1682-1708. https://doi.org/10.1108/jima-05-2020-0124
Tan, W. C., & Sidhu, M. S. (2022). Review of RFID and IoT integration in supply chain management. Operations Research Perspectives, 9, 100229.
Tehseen, S., Johara, F., Halbusi, H. A., Islam, A., & Fattah, F. A. M. A. (2021). Measuring dimensions of perceived business success among malaysian and bangladeshi sme owners. Rajagiri Management Journal, 17(2), 102-124. https://doi.org/10.1108/ramj-05-2021-0045
Wang, S., Zhao, Y., Liu, L., & Huang, F. (2021). Dynamic incentive mechanism of multitask cooperation in logistics supply chain. Mathematical Problems in Engineering, 2021, 1-10. https://doi.org/10.1155/2021/6683240
Wang, X., Wong, Y. D., Shi, W., & Yuen, K. F. (2022). Shoppers’ logistics activities in omni-channel retailing: A conceptualisation and an exploration on perceptual differences in effort valuation. Transport Policy, 115, 195-208.
Widjaja, S. A. and Darmawan, B. (2022). Importance of supplier quality and supplier relationship quality in supply chain. Journal of Logistics and Supply Chain, 2(1), 41-48. https://doi.org/10.17509/jlsc.v2i1.62836
Yang, Q., Wang, Z. S., Feng, K., & Tang, Q. Y. (2024). Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory. Journal of Retailing and Consumer Services, 81, 103940.
Yingfei, Y., Zhang, M., & Bae, K. (2022). The nexus of service quality, customer experience, and customer commitment: the neglected mediating role of corporate image. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.917284
Yunus, E. N. (2018). Leveraging supply chain collaboration in pursuing radical innovation. International Journal of Innovation Science, 10(3), 350-370. https://doi.org/10.1108/ijis-05-2017-0039
Zhong, Y., Lai, I. K. W., Guo, F., & Tang, H. (2020). Effects of partnership quality and information sharing on express delivery service performance in the e-commerce industry. Sustainability, 12(20), 8293. https://doi.org/10.3390/su12208293

Joned, M. H. B. M., & Zahrah, N. (2024). Factors Affecting Logistics Performance on Malaysian Retail Industry: A Conceptual Paper. International Journal of Academic Research in Business and Social Sciences, 14(10), 1235–1247.

Copyright: © 2024 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode