ISSN: 2222-6990
Open access
This research paper investigates the implementation and development of Artificial Intelligence (AI) within the banking industry, a sector undergoing significant transformation due to the rapid adoption of this technology. The study aims to provide a comprehensive analysis of how AI is reshaping key areas such as customer experience, operational productivity, risk management, fraud detection, and regulatory compliance. By examining current practices and exploring future trends, including regulatory and ethical considerations, the research highlights both the opportunities and challenges associated with integrating AI into banking. The paper also addresses the critical role of governance frameworks in managing AI's impact and offers insights for decision-makers on effectively navigating this evolving landscape. The objective is to present a nuanced understanding of AI’s transformative potential in banking and its implications for stakeholders, including customers, regulators, and industry leaders, while projecting the future trajectory of AI-driven innovations in the sector.
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