Relationship between Emotional Intelligence and Job Performance among Employees in Malaysia Service Sector

In this study, the researcher has intended to examine the level of emotional intelligence among respondents in Malaysian service sector. The differences of emotional intelligence level will be examined based on demographic factors such as gender, age, and marital status. This study also examines the relationship of emotional intelligence on employees’ job performance. This study use quantitative method whereby a set of questionnaires are used to collect the data. There were 330 of data responses from employees in Malaysia service sector. The data analyses in this study were analyzed by using the IBM SPSS statistics software version 23. Descriptive statistics were used to measure the level of emotional intelligence. Meanwhile, testing of means analysis were used to examine the differences in the levels of emotional intelligence. Pearson Correlation Coefficient and regression analysis were performed to examine the relationship between emotional intelligence and employees’ job performance. Results indicate that there is a strong significant relationship between emotional intelligence and employees’ job performance. The discussions of study implications and future research will be explained at the end of this article.