The Effect of Psychological Empowerment on Job Satisfaction at Express Logistics Company in Malaysia

Nurhafizah Mohd  Zolkapli; Siti Norashikin  Bashirun; Siti Nurul Akma  Ahmad; Nor Maslia Rasli  Samudin; Nur Idayu  Badrolhisam

This study was conducted to examine the effect of psychological empowerment dimensions on job satisfaction as well as to determine the most influential predictor on job satisfaction in one of the express logistics companies at Johor Bharu, Malaysia. About 120 employees from the respective company were selected conveniently to taking part in this study. The Statistical Package for Social Science (SPSS) was used to analyze data through three analyses which are descriptive, correlation and regression analysis. Based on descriptive analysis, the results indicated that majority of the respondents were male and Malay. Moreover, most of the respondents were aged between 30-39 years old, married and hold a certificate. Referring to correlation analysis, the finding revealed that there is a positive and weak relationship between competence as well as meaning dimensions with job satisfactions. However, self-determination and impact have positive and strong relationship with job satisfaction. Furthermore, the finding of the study based on regression analysis signified that the dimensions of psychological empowerment had an influence of 64.6% towards job satisfaction. Another 35.4% were possibly influence by other variables not being studied. Additionally, it also demonstrated that self-determination is the most influenced dimensions towards job satisfaction. The research findings offer several significant insights for the company about the importance of psychological empowerment and its connection with job satisfaction.

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In-Text Citation: (Zolkapli, et. al., 2020)
To Cite this Article: Zolkapli, N. M., Bashirun, S. N., Ahmad, S. N. A., Samudin, N. M. R., & Badrolhisam, N. I. (2020). The Effect of Psychological Empowerment on Job Satisfaction at Express Logistics Company in Malaysia. International Journal of Academic Research in Business and Social Sciences. 10(9), 1126-1138.

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The Effect of Psychological Empowerment on Job Satisfaction at Express Logistics Company in Malaysia

Nurhafizah Mohd Zolkapli, Siti Norashikin Bashirun, Siti Nurul Akma Ahmad, Nor Maslia Rasli Samudin, Nur Idayu Badrolhisam

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