The Role of Logistics Service Providers in Supply Chain Performance Management: A comprehensive Literature Review

Logistics activities cover the entire supply chain so they become important in improving supply chain’s overall performance. The target of logistics process is to merge and organize all activities involved in acquiring, converting and distributing goods from raw materials to finished goods to the customers in order to achieve customer service objectives in an efficient cost effective manner.
The logistics services providers can also enhance the supply chain activity through the introduction and induction of cross docking facilities. These new facilities not only have the potential to eradicate useless and unnecessary stock of inventories but can also boost the customer service quality through distribution network redesigning.
Every company within the supply chain conducts their business activities in their own way. So the sharing of sensitive information between the supply chain partners, and monitoring of activities other than the companies own shareholders and stakeholders are act as hinders in the whole process.