Relationship between Organizational and Information System Users’ Satisfaction Variables: A Literature Review

Aboaoga, M., Aziz, M. J. A., & Mohamed, I. (2020). A Conceptual Model of Institutional Information Culture and Interpersonal Conflict Which Influence the Information System Success: User's Perception. International Journal of Business Information Systems, 33(1), 1-22.
Afthanorhan, A., Foziah, H., & Abd Majid, N. (2020). Investigating Digital Library Success Using the Delone and McLean Information System Success 2.0: The Analysis of Common Factor Based Structural Equation Modeling. In Journal of Physics: Conference Series (Vol. 1529, No. 4, p. 042052). IOP Publishing.
Ahmad, A., Othman, Z., Arshah, R. A., & Kamaludin, A. (2021). The Suitability of Technology, Organization and Environment (TOE) and Socio Technical System (STS) for Assessing IT Hardware Support Services (ITHS) Model. In Journal of Physics: Conference Series (Vol. 1874, No. 1, p. 012040). IOP Publishing.
Akrong, G. B., Shao, Y., & Owusu, E. (2022). Evaluation of Organizational Climate Factors on Tax Administration Enterprise Resource Planning (ERP) System. Heliyon, 8 (6), e09642.
AlBar, A. M., & Hoque, M. R. (2019). Factors Affecting Cloud ERP Adoption in Saudi Arabia: An Empirical Study. Information Development, 35(1), 150-164.
Aldholay, A., Abdullah, Z., Isaac, O., & Mutahar, A. M. (2020). Perspective of Yemeni Students on Use of Online Learning: Extending The Information Systems Success Model with Transformational Leadership and Compatibility. Information Technology & People, 33(1), 106-128.
Alhumaid, K., Naqbi, S., Elsori, D., & Mansoori, M. (2023). The Adoption of Artificial Intelligence Applications in Education. International Journal of Data and Network Science, 7(1), 457-466.
Alipour, J., Mehdipour, Y., & Karimi, A. (2019). Factors Affecting Acceptance of Hospital Information Systems in Public Hospitals of Zahedan University of Medical Sciences: A Cross-Sectional Study. Journal of medicine and life, 12(4), 403.
Alipour, J., Mehdipour, Y., Karimi, A., & Sharifian, R. (2021). Affecting Factors of Cloud Computing Adoption in Public Hospitals Affiliated with Zahedan University of Medical Sciences: A Cross-Sectional Study in The Southeast of Iran. Digital Health, 7, 20552076211033428.
Alismail, H. A. (2023). The Influence of the Information System Success Model and Theory of Planned Behavior on the Zoom Application Used by Elementary Education Teachers. Sustainability, 15(12), 9558.
Al Mulhem, A. (2020). Investigating The Effects of Quality Factors and Organizational Factors on University Students’ Satisfaction of E-Learning System Quality. Cogent Education, 7(1), 1787004. International Journal of Data and Network Science, 7(1), 457-466.
Almuqrin, A., Mutambik, I., Alomran, A., & Zhang, J. Z. (2023). Information System Success for Organizational Sustainability: Exploring the Public Institutions in Saudi Arabia. Sustainability, 15(12), 9233.
Al-Hunaiyyan, A., Alhajri, R., Alghannam, B., & Al-Shaher, A. (2021). Student Information System: Investigating User Experience (UX). International Journal of Advanced Computer Science and Applications, 12(2), 80-87.
Al-Kofahi, M. K., Hassan, H., Mohamad, R., Intan, T. P., & Com, M. (2020). Information Systems Success Model: A Review of Literature. International Journal of Innovation, Creativity and Change, 12.
Almaiah, M. A., Al-Khasawneh, A., & Althunibat, A. (2020). Exploring The Critical Challenges and Factors Influencing The E-Learning System Usage During COVID-19 Pandemic. Education and information technologies, 25, 5261-5280.
Alsmadi, M. K. (2020). The Students’ Acceptance of Learning Management Systems in Saudi Arabian Universities. International Journal of Electrical and Computer Engineering, 10(4), 4155.
Alzghaibi, H. A., & Hutchings, H. A. (2022). Exploring Facilitators of The Implementation of Electronic Health Records in Saudi Arabia. BMC Medical Informatics and Decision Making, 22(1), 321.
Amlung, J., Huth, H., Cullen, T., & Sequist, T. (2020). Modernizing Health Information Technology: Lessons from Healthcare Delivery Systems. JAMIA open, 3(3), 369-377.
Ariyanto, D., Dewi, A. A., Hasibuan, H. T., & Paramadani, R. B. (2022). The Success of Information Systems and Sustainable Information Society: Measuring the Implementation of a Village Financial System. Sustainability, 14(7), 3851.
Ary, D., Jacobs, L. C., Irvine, C. K. S., & Walker, D. (2018). Introduction To Research in Education. Cengage Learning.
Assegaff, S., Hendri, A. S., Sunoto, A., Yani, H., & Kisbiyanti, D. (2017). Social Media Success Model for Knowledge Sharing (Scale Development and Validation). Telkomnika (Telecommunication Computing Electronics and Control), 15(3), 1335-1343.
Bain, C., Goswami, A., Lloyd, S., & Davis, L. (2020). Post-Implementation Evaluation of a Digital Dictation System in A Large Health Service Using Hot-Fit Framework. Asia Pacific Journal of Health Management, 15(4), 60-70.
Bekele, A., & Anbessa, G. T. (2021). Logistics Management Information System Performance of Program Medicines in Public Health Facilities of East Gojjam Zone, Northwest Ethiopia: A Cross-Sectional Study. Journal of Multidisciplinary Healthcare, 81-89.
Bennis, W. G. (2002). Towards A “Truly” Scientific Management: The Concept of Organization Health. Reflections, 4(1), 4-13. doi:10.1162/152417302320467508
Buabbas, A. J., Mohammad, T., Ayed, A. K., Mallah, H., Al-Shawaf, H., & Khalfan, A. M. (2021). Evaluating The Success of The Tele-Pathology System in Governmental Hospitals in Kuwait: An Explanatory Sequential Mixed Methods Design. BMC Medical Informatics and Decision Making, 21(1), 1-12.
Butt, S., Mahmood, A., & Saleem, S. (2022). The Role of Institutional Factors and Cognitive Absorption on Students’ Satisfaction and Performance In Online Learning During COVID 19. Plos one, 17(6), e0269609.
Cahyono, D., & Suryani, E. (2020). The Suitability Evaluation of Procurement Information Systems to the Needs of Users and Management Using Human, Organization, Technology-Fit (HOT-Fit) Framework. IPTEK The Journal for Technology and Science, 31(1), 101-110.
Chen, T., Peng, L., Yin, X., Rong, J., Yang, J., & Cong, G. (2020, July). Analysis Of User Satisfaction with Online Education Platforms in China During The COVID-19 Pandemic. In Healthcare (Vol. 8, No. 3, p. 200). MDPI.
Choiriah, S., & Sudibyo, Y. A. (2020). Competitive Advantage, Organizational Culture and Sustainable Leadership on the Success of Management Accounting Information System Implementation. Saudi Journal of Economics and Finance, 4(9), 481-486.
Daghouri, A., Mansouri, K., & Qbadou, M. (2018). Enhanced Model for Evaluating Information System Success: Determining Critical Criteria. Engineering, Technology & Applied Science Research, 8(4), 3194-3198.
Davarpanah, A., & Mohamed, N. (2020). Human Resources Information Systems Implementation and Influences in Higher Education: Evidence from Malaysia. International Journal of Asian Business and Information Management (IJABIM), 11(3), 65-84.
Delone, W. H., & McLean, E. R. (2003). The Delone and McLean Model of Information Systems Success. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/0742 1222.2003.11045748.
DeLone, W. H., & McLean, E. R. (2016). Information Systems Success Measurement. Foundations and Trends® in Information Systems, 2(1), 1-116.
Dewi, N., Abdillah, W., Salim, M., & Widodo, S. (2021). The Role of Leadership in Implementation Public Information System of Local Government Institutions in Indonesia. International Review of Management and Marketing, 11(6), 1.
Dubale, A. T., Mengestie, N. D., Tilahun, B., & Walle, A. D. (2023). User Satisfaction of Using Electronic Medical Record System and Its Associated Factors among Healthcare Professionals in Ethiopia: A Cross-Sectional Study. BioMed Research International, 2023.
Ebnehoseini, Z., Ebrahimipour, H., Koohjani, Z., Adel, A., Aval, S. B., Hoseini, S. J., ... & Deldar, K. (2022). Challenges of Health Information Systems (HISs) During COVID-19 Pandemics: Lessons Learned from Teaching Hospitals in a Developing Country. Shiraz E-Medical Journal, 23(2).
Fadhel, I. E. I., Idrus, S. Z. S., Ibrahim, A. A. E. A., Omar, M., Bahashwan, A. A. A., & Al-Ansi, A. A. M. (2018, June). An Integration Between Information Systems Engineering and Software Engineering Theories Towards Engineering a Novel Framework of Web-Based Systems Success for Institutions Based on Students’ Perceptions. In Journal of Physics: Conference Series (Vol. 1019, No. 1, p. 012081). IOP Publishing.
Fernandes, M. N., Gomide Júnior, S., & Oliveira, A. F. (2011). Saúde organizacional: Uma proposta de modelo de análise [Organizational health: A proposed analysis model]. Revista Psicologia: Organizações e Trabalho, 11(1), 54-65.
Ghanem, M., Elshaer, I., & Shaker, A. (2020). The Successful Adoption of is in The Tourism Public Sector: The Mediating Effect of Employees’ Trust. Sustainability, 12(9), 3877.
Haruna, I. U., Nadzir, M. M., Awang, H., & Mohamed, L. (2021, August). A Conceptual Model of E-Taxation Satisfaction: How Can Taxpayers Be Tickled Pink With The Smart Web-Based Taxation Application?. In Journal of Physics: Conference Series (Vol. 1997, No. 1, p. 012041). IOP Publishing.
Hassan, N., & Rahim, H. H. A. (2020). Sistem Pemantauan Literasi Pelajar Tahap 1. Applied Information Technology and Computer Science, 1(1), 62-75.
Hendricks, S., & Mwapwele, S. D. (2023). A Systematic Literature Review on The Factors Influencing E-Commerce Adoption in Developing Countries. Data and Information Management, 100045.
Ho, K. F., Ho, C. H., & Chung, M. H. (2019). Theoretical Integration of User Satisfaction and Technology Acceptance of The Nursing Process Information System. PLoS One, 14(6), e0217622.
Hsiao, C. T., Chou, F. C., Hsieh, C. C., Chang, L. C., & Hsu, C. M. (2020). Developing a Competency-Based Learning and Assessment System for Residency Training: Analysis Study of User Requirements and Acceptance. Journal of medical Internet research, 22(4), e15655. https://doi.org/10.1287/isre.3.1.60.
Ibrahim Fadhel, I. E., Syed Idrus, S. Z., Ibrahim, A. A. E., Omar, M. B., Albzeirat, S. K., & Baheshwan, F. (2018, June). Measuring System Success in New Context by Adapting DM 2003 Framework with The External Factor Management Support. In Journal of Physics: Conference Series (Vol. 1019, p. 012003). IOP Publishing.
Ifinedo, P. (2018). Empirical Study of Nova Scotia Nurses’ Adoption of Healthcare Information Systems: Implications for Management and Policy-Making. International Journal of Health Policy and Management, 7(4), 317.
Jiao, Z., Chen, J., & Kim, E. (2021). Modeling The Use of Online Knowledge Community: A Perspective of Needs-Affordances-Features. Computational Intelligence and Neuroscience, 2021.
Johnsen, H. M., & Haddeland, K. (2021). User Evaluation of a Therapist-Guided Internet-Delivered Treatment Program for Anxiety Disorders: A Qualitative Study. Internet Interventions, 25, 100389
Jones, G. R., & Jones, G. R. (2013). Organizational Theory, Design, and Change, 7th Edition. England: Pearson Education, Inc.
Khasawneh, M. S., Aladwan, K. S., Ababneh, S. F., Al-Makhadmah, I. M., & Alzoubi, M. I. (2023). Factors Influencing the Decision of Tourist Businesses To Adopt Digital Marketing. Geo Journal of Tourism and Geosites, 47(2), 415-423.
Kitsios, F., & Kapetaneas, N. (2022). Digital Transformation In Healthcare 4.0: Critical Factors for Business Intelligence Systems. Information, 13(5), 247.
Kohl, D., Recchia, S., & Steffgen, G. (2013). Measuring School Climate: An Overview of Measurement Scales. Educational Research, 55(4), 411-426. doi:10.1080/0013 1881.2013.844944
Koh, J. H. L., & Kan, R. Y. P. (2020). Perceptions of Learning Management System Quality, Satisfaction, and Usage: Differences Among Students of The Arts. Australasian Journal of Educational Technology, 36(3), 26-40.
Li, S., Rajapuri, A. S., Felix Gomez, G. G., Schleyer, T., Mendonca, E. A., & Thyvalikakath, T. P. (2022). How Do Dental Clinicians Obtain Up-To-Date Patient Medical Histories? Modeling Strengths, Drawbacks, And Proposals for Improvements. Frontiers in Digital Health, 4, 847080.
Lodico, M. G., Spaulding, D. T., & Voegtle, K. H. (2010). Methods In Educational Research: From Theory to Practice. John Wiley & Sons.
Lutfi, A., Saad, M., Almaiah, M. A., Alsaad, A., Al-Khasawneh, A., Alrawad, M., ... & Al-Khasawneh, A. L. (2022). Actual Use of Mobile Learning Technologies During Social Distancing Circumstances: Case Study of King Faisal University Students. Sustainability, 14(12), 7323.
Mardiana, S., Tjakraatmadja, J. H., & Aprianingsih, A. (2018). How Organizational Culture Affects Information System Success: The Case of An Indonesia IT-Based Company. Journal of Information Systems Engineering and Business Intelligence, 4(2), 84-95.
Martins, J., Branco, F., Gonçalves, R., Au-Yong-Oliveira, M., Oliveira, T., Naranjo-Zolotov, M., & Cruz-Jesus, F. (2019). Assessing The Success Behind the Use of Education Management Information Systems in Higher Education. Telematics and Informatics, 38, 182-193.
Marzal, J., Saputra, E., Suratno, T., & Elisa, E. (2020, June). The Use of ADDIE Model to Re-Create Academic Information Systems to Improve User Satisfaction. In Journal of Physics: Conference Series (Vol. 1567, No. 3, p. 032033). IOP Publishing.
Masrek, M. N., & Gaskin, J. E. (2016). Assessing Users’ Satisfaction with Web Digital Library: The Case of Universiti Teknologi MARA. The International Journal of Information and Learning Technology, 33(1), 36–56. https://doi.org/10.1108/ IJILT-06-2015-0019
Mellikeche, S., de Fatima Marin, H., Benítez, S. E., de Lira, A. C. O., de Quirós, F. G. B., & Degoulet, P. (2020). External Validation of The Unified Model of Information Systems Continuance (UMISC): An International Comparison. International Journal of Medical Informatics, 134, 103927.
Romi, M. I. (2013). Testing DeLone and McLean’s Model in Financial Institutions. American Academic & Scholarly Research Journal, 5(3).
Nadri, H., Rahimi, B., Afshar, H. L., Samadbeik, M., & Garavand, A. (2018). Factors Affecting Acceptance of Hospital Information Systems Based on Extended Technology Acceptance Model: A Case Study in Three Paraclinical Departments. Applied clinical informatics, 9(02), 238-247.
Ndlovu, K., Mauco, K. L., Keetile, M., Kadimo, K., Senyatso, R. Y., Ntebela, D., ... & Murambi, C. (2022). Acceptance of the District Health Information System Version 2 Platform for Malaria Case-Based Surveillance by Health Care Workers in Botswana: Web-Based Survey. JMIR Formative Research, 6(3), e32722.
Oliveira, V. C. D., Guimarães, E. A. D. A., Amaral, G. G., Silva, T. I. M., Fabriz, L. A., & Pinto, I. C. (2020). Acceptance and use of the Information System of the National Immunization Program. Revista Latino-Americana de Enfermagem, 28.
Rachmawati, R., Octavia, E., Herawati, S. D., & Sinaga, O. (2019). Culture, environment and e-learning as factor in student performance (case studies in management accounting study programs). Universal Journal of Educational Research, 7(4A), 72.
Rapina, R., Carolina, Y., Setiawan, S., Gania, A., Sandra, L. M., Darmasetiawan, J. B., & Fuentes, R. O. (2020, September). Empirical Study on Banking in Indonesia: Factors Affecting Information Systems Quality. In Proceedings of the 2020 12th International Conference on Information Management and Engineering (pp. 57-61).
Ritchi, H., Evayanti, N. F., & Sari, P. Y. (2020). A Study on Information Systems Success: Examining User Satisfaction of Accounting Information System:(A Study on whole City/Regency Governments of West Java Province). Bina Ekonomi, 24(2), 1-14.
Rokhman, F., Mukhibad, H., Bagas Hapsoro, B., & Nurkhin, A. (2022). E-Learning Evaluation During the COVID-19 Pandemic Era Based on the Updated of Delone and McLean Information Systems Success Model. Cogent education, 9(1), 2093490.
Roslina, W., Fahmy, S., & Haslinda, N. (2022). Evaluating the Success of Information Systems based on System Quality, Information Quality and User Satisfaction. International Journal of Integrated Engineering, 14(3), 175-183.
Salam, M., & Farooq, M. S. (2020). Does Sociability Quality of Web-Based Collaborative Learning Information System Influence Students’ Satisfaction and System Usage?. International Journal of Educational Technology in Higher Education, 17, 1-39.
Sausi, J. M., Mtebe, J. S., & Mbelwa, J. (2021). Evaluating User Satisfaction with the E-Payment Gateway System in Tanzania. South African Journal of Information Management, 23(1), 1-9.
Schneider, B., Ehrhart, M. G., & Macey, W. H. (2013). Organizational Climate and Culture. Annual Review of Psychology, 64, 361-388. doi:10.1146/annurevpsych-113011-143809
Suryanto, A., Nurdin, N., Irawati, E., & Andriansyah, A. (2023). Digital Transformation in Enhancing Knowledge Acquisition of Public Sector Employees. International Journal of Data and Network Science, 7(1), 117-124.
Tabibi, S. J., Ebrahimi, P., Fardid, M., & Amiri, M. S. (2018). Designing A Model of Hospital Information System Acceptance: Organizational Culture Approach. Medical Journal of the Islamic Republic of Iran, 32, 28.
Vijai, J. P. (2018). Examining the Relationship Between System Quality, Knowledge Quality and User Satisfaction in the Success of Knowledge Management System: An Empirical Study. International Journal of Knowledge Management Studies, 9(3), 203-221.
Wildevuur, S. E., Simonse, L. W., Groenewegen, P., & Klink, A. (2019). Information and Communication Technology Enabling Partnership in Person-Centred Diabetes Management: Building a Theoretical Framework from an Inductive Case Study in the Netherlands. BMJ open, 9(6), e025930.
Zhai, Y., Yu, Z., Zhang, Q., Qin, W., Yang, C., & Zhang, Y. (2022). Transition To a New Nursing Information System Embedded with Clinical Decision Support: A Mixed-Method Study Using The HOT-Fit Framework. BMC Medical Informatics and Decision Making, 22(1), 1-20.

(Ithnin et al., 2023)
Ithnin, F. Z., Hassan, A., & Ismail, N. (2023). Relationship between Organizational and Information System Users’ Satisfaction Variables: A Literature Review. International Journal of Academic Research in Progressive Education and Development, 12(4), 907–922.

Copyright: © 2023 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode