Key Success Factors that Affecting Knowledge Transfer among Public Organization Employees: A Conceptual Framework

Knowledge transfer is a process that comprises one group that affected by the experience and knowledge by the other group as it involves the two parties together meanwhile the effectiveness of knowledge transfer in organisations can be assessed by measuring changes in the knowledge of the recipient unit. This paper aims to identify the key success factors influencing the knowledge transfer effectiveness in the public organisation and it will discuss more details on the factors that affect the process of knowledge transfer. Based on the framework, the three independent variables was identified which are organisational cultural practise, information technology and leadership. The dependent variable is knowledge transfer which has been adopted from the previous model and scholarly literatures. This study will be a significant in understanding the important of knowledge transfer in public organisations in order for employees to have an adequate information and knowledge to serve people. Besides, this study provides benefit and useful for the public organisation's employees, manager, top management and also for a researcher by providing a study that establishes the overview about the factors influencing knowledge transfer.