ISSN: 2225-8329
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A strong financial institution plays a significant roles in stimulating the development and economic growth for a given country. As the economy moves into a new era where industrialization are accelerated and the privatization initiative are seen moving forward drastically, definitely it gave influence to the employees’ job satisfaction. Despite the large amount of research that has been carried out to investigate the relationship between managerial roles and job satisfaction, limited research has been conducted from the perspective of banking industry in developing countries such as Malaysia. This present study provides insights on the relationship between managerial roles and employee job satisfaction. Based on Mintzberg’s managerial roles view, this study posits that managerial roles (interpersonal, informational and decisional) strongly influenced job satisfaction in an organization. Using stratified random sampling method, survey questionnaires were used to collect data from 123 respondents working in the headquarters of a renowned leading local bank in Kuala Lumpur. Multiple regression analysis was used for hypotheses testing and found that informational roles and decisional roles indeed showed significant positive relationship towards employees’ job satisfaction. However, no relationship was found between interpersonal role and employees’ job satisfaction. Recommendations have been made to encourage managers to play their role in ensuring employees job satisfaction in banking industry. This paper offers avenue for future researcher to employ the current research framework but looking into the comparison on level of satisfaction between gender among the target respondent.
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In-Text Citation: (Zulfakar et al., 2021)
To Cite this Article: Zulfakar, M. H., Shukor, F. D. E. A., Saidon, J., & Ngah, A. H. (2021). Relationship between Managerial Roles and Job Satisfaction among Employees: Case Study of A Local Bank Headquarters in Kuala Lumpur, Malaysia. International Journal of Academic Research in Accounting Finance and Management Sciences, 11(3), 48–61.
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