ISSN: 2225-8329
Open access
Logistics is the backbone of global economic growth. When the economy grows rapidly, more efficient logistics are required to accommodate the growth. Information technology (IT) has aided in the transformation of logistics firms' supply chain roles. As a result, IT is regarded as a critical factor influencing the process of modern logistics companies in terms of efficiency and effectiveness in service delivery. Although implementations have become more widely used in recent years, there is still little research focusing on the actual adoption effects on the logistics industry's company performance in Malaysia. The study's goals are to look at how IT implementation in tracking, safety and security, customer service, and information integration affects the performance of logistics firms in Shah Alam, Selangor. The hypotheses and prediction model in this study are tested using correlation and multiple regression analysis based on data collected from 44 logistics firms in Shah Alam, Selangor. The findings show that IT implemented in tracking, safety and security, customer service, and IT integration have a significant positive impact on firm performance. The largest contributor among the three variables is IT integration, followed by customer service, and the smallest contributor is tracking, security, and safety. This research will assist logistics players in achieving superior performance in terms of efficiency and effectiveness. As such, it is useful for strategic IT investment planning and decision making, as well as developing systematic approaches to IT implementation in the logistics industry.
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In-Text Citation: (Kechil et al., 2022)
To Cite this Article: Kechil, N. A., Zulfakar, M. H., Muhammad, A., Talib, M. S. A., & Nasir, S. (2022). Effects of Information Technology on Logistics Firms’ Performance in Shah Alam, Selangor, Malaysia. International Journal of Academic Research in Accounting Finance and Management Sciences, 12(3), 430–447.
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