ISSN: 2225-8329
Open access
Open government data (OGD) is essential for a government to become transparent and trustworthy. One of the many methods for disseminating open government data and information is through online services and systems such as a website. In the context of citizen demand, the government website is expected to perform three primary functions for people to visit. These functions are as follows: providing accurate information, allowing individuals to express their opinions and participate in social and political life, and allowing individuals to conduct commerce online. There is no denying the importance of the official government website in providing open and customer-centric governance. People frequently search for information on government websites or social media accounts to stay apprised of the most recent events. This is being done for the purpose of verifying the source of the information. Therefore, this study seeks to determine the level of citizens’ engagement with government websites. The analysis was performed on 411 respondents from various socioeconomic backgrounds, aged 18 or older, and residing in the Klang Valley, Malaysia. In addition, respondents must have experience navigating government websites. This study measures information quality (IQ), system quality (SQ), perceived ease of use (PEU), perceived usefulness (PU), relationship quality (RSQ) (satisfaction and trust) to determine the level of citizens’ engagement in using government websites.
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In-Text Citation: (Ashahril et al., 2023)
To Cite this Article: Ashahril, S. M., Anwar, N., & Isa, A. M. (2023). Government Website as a Platform of Data and Information Sharing: A Descriptive Analysis of Citizens’ Engagement Level. International Journal of Academic Research in Accounting Finance and Management Sciences, 13(2), 504–518.
Copyright: © 2023 The Author(s)
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