ISSN: 2225-8329
Open access
This study aimed to identify the barriers and problems associated with the implementation of the Balanced Scorecard (BSC) in Jordanian banks during the digitalization era. To accomplish this objective, a qualitative approach was employed, using semi-structured interviews to gather data from banks that have not adopted BSC and those that have partially implemented it. The data analysis consisted of within-company and cross-company analyses.
The findings from the interviews revealed several barriers and problems hindering BSC implementation in these banks. Social issues, such as the lack of top management support, were identified as significant obstacles. Technical issues, including system complexity, data gathering, continuous adaptation, and digital transformation, were also highlighted as primary barriers to BSC implementation. Political issues, such as resistance from employees and employee turnover, were observed during the implementation process. Conceptual issues were identified, indicating misunderstandings regarding the relationship between the organizational strategy and the BSC scorecard. Moreover, the BSC was perceived as a "general model" that may not easily align with the specific needs of every bank.
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In-Text Citation: (AL-Dabaibeh & Hasan, 2023)
To Cite this Article: AL-Dabaibeh, T., & Hasan, A. (2023). Barriers to Balanced Scorecard Implementation in the Digitalization Era. International Journal of Academic Research in Accounting Finance and Management Sciences, 13(2), 540–553.
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