ISSN: 2225-8329
Open access
The development of technology has resulted in the proliferation of numerous new payment methods, via which users can now carry out transactions that are less complicated, more easily accessible, and socially acceptable. S Pay Global (formerly known as Sarawak Pay) is the Sarawak Government Fintech mobile application platform that provides a convenient and secure e-wallet functionality. This study aims to determine the factors influencing users’ intention to use S Pay Global, thus impacting consumer actual use behaviour of S Pay Global as an e-wallet system in Sarawak. In this study, a QR code was given to the respondents to access the online questionnaire. Additionally, the data were gathered through cluster and purposive sampling, with respondents coming from government agencies in Sarawak urban areas. Responses from 386 respondents were used for further analysis. The results revealed that perceived usefulness, perceived ease of use, social influences, facilitating conditions, performance expectancy, and perceived security significantly influenced the intention to use S Pay Global e-wallet. Further, the intention to use significantly influenced the actual use of the S Pay Global e-wallet. The findings of this study may also help the e-wallet provider improve the design, content, and features to ensure the ease of use of the e-wallet application that can meet users’ expectation.
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In-Text Citation: (Mohamed et al., 2023)
To Cite this Article: Mohamed, N. N., Ganie, K., Narawi, F., & Ramlee, N. E. F. (2023). Factors Influencing the Intention to Use and Actual Use of The S Pay Global E-Wallet Application in Sarawak. International Journal of Academic Research in Accounting Finance and Management Sciences, 13(2), 566–580.
Copyright: © 2023 The Author(s)
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