Journal Screenshot

International Journal of Academic Research in Accounting, Finance and Management Sciences

Open Access Journal

ISSN: 2225-8329

Guilt-Minimisation, Religiosity and Tax Non-Compliance Intention: A Study of Small and Medium Enterprise Owners in Malaysia

Nor Zuhairatun Md Radzi, Zaimah Zainol Ariffin

http://dx.doi.org/10.6007/IJARAFMS/v14-i3/22032

Open access

The importance of small and medium enterprises (SMEs) as the backbone in contributing to national income in Malaysia is undoubted. Despite its importance, their tax non-compliance behaviour has not been given enough attention, particularly on their owners. The Inland Revenue Board of Malaysia (IRBM) had reported statistical evidences pertaining to tax non-compliance among SMEs’ owners. This issue should not be seen solely from the economic approach, but it should also be considered from the non-economic view. Therefore, this study empirically investigates the influence of guilt-minimisation of SMEs’ owners on their tax non-compliance intention as well as to test the moderating effect of religiosity. Employing survey design, questionnaires were randomly distributed to 580 SME owners in Malaysia, with 72.8 percent response rate. The data collected were analysed by using PLS-SEM statistical tool. Findings reveal that denial of injury, denial of victim and condemn the condemner positively influence tax non-compliance intention, whereas religiosity negatively influences tax non-compliance intention. Findings also indicate that the positive relationship between denial of victim and appeal to higher loyalties with tax non-compliance intention became weaker for SME owners with higher religiosity. This study is expected to provide meaningful contributions to the government and tax authorities at enhancing the tax administration and increasing taxpayers’ level of compliance. Suggestions for future researchers are also highlighted.

Abdul-Razak, A., and Adafula, C. J. (2013). Evaluating taxpayers’ attitude and its influence on tax compliance decisions in Tamale, Ghanatle. Journal of Accounting and Taxation, 5(3), 48–57.
Ajzen, I. (2006). Constructing a TPB Questionnaire: Conceptual and Methodological Consideration. http://people.umass.edu/~aizen/pdf/tpb.measurement.pdf
Ansar, R., Mahdi, S. A. R., & Susi, W. (2018). The relationship of money ethics on tax evasion with intrinsic religiosity, extrinsic religiosity, and materialism as moderating variables (Case on private taxpayers listed in KPP Pratama Ternate). Accountability, 7(2), 33–47.
Barlow, J. B., Warkentin, M., Ormond, D., & Dennis, A. R. (2013). Don’t make excuses! Discouraging neutralization to reduce IT policy violation. Computers & Security, 39, 145–159.
Baron, R. M. & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182.
Beck, L. & Ajzen, I. (1991). Predicing dishonest actions using the Theory of Planned Behaviour. Journal of Research in Personality, 25, 285–301.
Belinda, M. Y., & Hidayat, H. (2018). Academic cheating behavior reviewed from neutralization of cheating behavior and gender of the accounting students at Universities in Batam. Journal of Applied Managerial Accounting, 2(2), 154–161.
Benk, S., Budak, T., Yuzba, B. & Mohdali, R. (2016). The impact of religiosity on tax compliance among Turkish self-employed taxpayers. Religions, 7(37), 1–10.
Benson, M. L. (1985). Denying the guilty mind: accounting for involvement in a white collar crime. Criminology, 23(3), 583–607.
Bobek, D. D., & Hatfield, R. C. (2003). An investigation of the Theory of Planned Behavior and the role of moral obligation in tax compliance. Behavioural Research in Accounting, 15, 13–38.
Boudon, R. (2009). Rational Choice Theory. In B. S. Turner (Ed.), Social Theory (pp. 179–195). Blackwell Publishing Ltd.
Budiarto, D. S., Yennisa & Widyaningrum, R. (2018). Does religiosity improve tax compliance? An empirical research based from gender. Jurnal Dinamika Akuntansi, 10(1), 82–90.

Cheng, L., Li, W., Zai, Q. & Smyth, R. (2014). Understanding personal use of the Internet at work: An integrated model of neutralization techniques and general deterrence theory. Computers in Human Behaviour, 38, 220–228.
Ching, S. P. (2013). Determinants of tax non-compliance in Malaysia. MBA Research Project, Universiti Tunku Abdul Rahman.
Dewanta, M. A. & Machmuddah, Z. (2019). Gender, religiosity, love of money, and ethical perception of tax evasion. Jurnal Dinamika Akuntansi Dan Bisnis, 6(1), 71–84.
Eiya, O., Ilaboya, O.J. & Okoye, A. F. (2016). Religiosity and tax compliance: Empirical evidence from Nigeria. Igbinedion University Journal of Accounting, 1, 27–41.
Finney, J. M. (1978). A Theory of Religious Commitment. Sociological Analysis, 39(1), 19–35.
Glock, C. Y. (1959). The religious revival in America. In J. Zahl (Ed.), Religion in the Face of America. University of California.
Glock, C. Y. (1962). On the Study of Religious Commitment. In Religious Education: Research Supplement (pp. 98–110). The Religious Education Association.
Gold, A. H., Malhotra, A. and Segars, A. H. (2001). Knowledge management: An organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185–214.
Grasmick, H. G. & Bursik Jr, R. J. (1990). Conscience, significant others, and rational choice: Extending the deterrence model. Law and Society Review, 24(3), 837–861.
Hair Jr, J. F., Hult, G. T. M., Ringle, C. M. and Marko, S. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd Ed.). Sage Publication.
Hamid, S. A. (2013). Tax compliance behaviour of tax agents: A comparative study of Malaysia and New Zealand. PhD Thesis, University of Canterbury, New Zealand.
Hanifah, H., & Yudianto, I. (2019). The influence of religiosity, nationalism and tax corruption perception on tax compliance. Journal of Accounting, Auditing and Business, 2(1), 17–24.
Harrington, S. J. (1996). The effect of codes of ethics and personal denial of responsibility on computer abuse judgments and intentions. MIS Quarterly, 20(3), 257–278.
Harris, L. C., & Dumas, A. (2009). Online consumer misbehaviour: An application of neutralization theory. Marketing Theory, 9(4), 379–402.
Hinduja, S. (2007). Neutralization theory and online software piracy: An empirical analysis. Ethics and Information Technology, 9(3), 187–204.
Illahi, I., & Sumarni, N. (2021). The effect of religiosity on tax evasion behavior with gender as a moderatingvariable. Journal of Islamic Finance and Accounting, 4(2), 108–117.
Inland Revenue Board of Malaysia (2017). Annual Report 2016. Kuala Lumpur: The Inland Revenue Board of Malaysia. http://www.hasil.org.my.
Kashif, M., Zarkada, A., & Thurasamy, R. (2017). The moderatinng effect of religiosity on ethical behavioural intentions An application of the extended theory of planned behaviour to Pakistani bank employees. Personnel Review, 46(2), 429–448.
Khalila, S. & Sidani, Y. (2020). The influence of religiosity on tax evasion attitudesin Lebanon. Journal of International Accounting, Auditing and Taxation, 40, 1–14.
Koay, K. Y. (2018). Understading consumers’ purchase intention towards counterfeit luxury goods: An integrated model of neutralisation techniques and perceived risk theory. Asia PAcific Journal of Marketing and Logistics, 30(2), 495–516.
Kvalnes, O. (2014). Honesty in projects. International Journal of Managing Projects in Business, 7(4), 590–600.
Kvalnes, O. (2019). Moral reasoning at work: Rethinking ethics in organizations (2nd Ed.). Springer.

Lau, T. C., Choe, K. L., & Tan, L. P. (2013). The moderating effect of religiosity in the relationship between money ethics and tax evasion. Asian Social Science, 9(11), 213–220.
Li, W., Cheng, L., & Dalian, L. (2013). Effects of neutralization techniques and rational choice theory on internet abuse in the workplace. PACIS. https://pdfs.semanticscholar.org/4eff/5875bd7e65031e515e5f173a9b6974cc50e5.pdf
Lubian, D. & Zarri, L. (2011). Happiness and tax morale: An empirical analysis. Journal of Economic Behavior & Organization. https://doi.org/10.1016/j.jebo.2011.03.009
Margolis, H. (1997). Religion as paradigm. Journal of Institutional and Theoretical Economics, 153, 242–252.
McGregor, S. L. (2008). Conceptualizing immoral and unethical consumption using neutralization theory. Family and Consumer Sciences Research Journal, 36(3), 261–276.
McKerchar, M., Bloomquist, K. and Pope, J. (2013). Indicators of tax morale: An exploratory study. EJournal of Tax Research, 11(1), 5–22.
Mohd Ali, N. R. (2013). The influence of religiosity on tax compliance in Malaysia. PhD Thesis, Curtin University.
Mohdali, R., & Pope, J. (2014). The influence of religiosity on taxpayers’ compliance attitudes: Empirical evidence from a mixed-methods study in Malaysia. Accounting Research Journal, 27(1), 71–91.
Mohdali, R., Benk, S., Budak, T., MohdIsa, K. and Yussof, S. H. (2017). A cross-cultural study of religiosity and tax compliance attitudes in Malaysia and Turkey. EJournal of Tax Research, 15(3), 490–505.
Murphy, R. (2011). The cost of tax abuse: A briefing paper on the cost of tax evasion worldwide. The Tax Justice Network.
Muslichah. (2015). The effect of tax simplification on taxpayers’ compliance behavior: Religiosity as moderating variable. Jurnal Keuangan Dan Perbankan, 19(1), 98–108.
Nagac, K. (2016). Religiosity and tax compliance. https://doi.org/http://dx.doi.org/10.2139/ssrn.2715508
Nazaruddin, I. (2019). The role of religiosity and patriotism in improving taxpayer compliance. Journal of Accounting and Investment, 20(1), 115–129.
Newman, W., Mwandambira N., Charity, M., & Ongayi, W. (2018). Literature review on the impact of tax knowledge on tax compliance among small medium enterprises in a developing country. International Journal of Entrepreneurship, 22(4), 1–15.
Pail, S. (2015). SMEs are important economic agents for Malaysia’s growth. Borneo Post Online. http://www.theborneopost.com/2015/11/02/smes-are-important-economic-agents-for-malaysias-growth/
Palil, M. R., Akhir, M. R. M., & Ahmad, W. F. W. (2013). The perception of tax payers on tax knowledge and tax education with level of tax compliance: A study the influences of religiosity. ASEAN Journal of Economics, Management and Accounting, 1(1), 118–129.
Palil, M. R. (2010). Tax knowledge and tax compliance determinants in self assessment system in Malaysia. The University of Birmingham.
Reckers, P. M. J., Sanders, D. L., & Roark, S. J. (1994). The influence of ethical attitudes on taxpayer compliance. National Tax Journal, 47(4), 825–836.
Riahi-Belkaoui, A. (2004). Relationship between tax compliance internationally and selected determinants of tax morale. Journal of International Accounting, Auditing and Taxation, 13(2), 135–143.
Richardson, G. (2008). The relationship between culture and tax evasion across countries: Additional evidence and extensions. Journal of International Accounting, Auditing and Taxation, 17(2), 67–78.
Robinson, S. L., & O’Leary-Kelly, A. M. (1998). Monkey see, monkey do: The influence of work groups on the antisocial behavior of employees. Academy of Management Journal, 41(6), 658–672.
Rodriguez-Justicia, D. & Theilen, B. (2018). Education and tax morale. Journal of Economic Psychology, 64, 18–48.
Saad, N. (2011). Fairness perceptions and compliance behaviour: Taxpayer’s judgements in self-assessment environments. PhD Thesis, University of Canterbury, New Zealand.
Sharma, S. (2020). I want it my way: Using consumerism and neutralization theory to understand students’ cyberslacking behavior. International Journal of Information Management, 53, 1–12.
Silic, M., Barlow, J. B. & Back, A. (2017). A new perspective on neutralization and deterrence: Predicting shadow IT usage. Information & Management, 54(8), 1023–1037.
Siponen, M. & Vance, A. (2010). Neutralization: New insights into the problems of employee information systems security policy violations. MIS Quarterly, 34(3), 487–502.
Sower, V. E., & Sower, J. . (2004). Moderator variables in cultural values and business ethics research: important to external validity. Southwest Business and Economics Journal, 13, 1–18.
Stack, S., & Kposowa, A. J. (2006). The effect of religiosity on tax fraud acceptability: A cross national analysis. Journal for Scientific Study of Religion, 45(3), 325–351.
Sutrisno, T. & Dularif, M. (2020). National culture as a moderator between social norms, religiosity, and tax evasion: Meta-analysis study. Cogent Business & Management, 7(1), 1–19.
Sykes, G. M., & Matza, D. (1957). Techniques of neutralization: A theory of delinquency. American Sociological Review, 22(6), 664–670.
Thurman, Q. C., John, C. S. & Riggs, L. (1984). Neutralization and Tax Evasion: How effective would a moral appeal be in improving compliance to tax laws? Law & Policy, 6(3), 309–327.
Torgler, B. & Schneider, F. G. (2006). What Shapes Attitudes Toward Paying Taxes? Evidence from Multicultural European Countries. In Working Paper Series.
Torgler, B. & Schneider, F. G. (2007). What shapes attitudes toward paying taxes? Evidence from multicultural European countries. Social Science Quarterly, 88(2), 443–470.
Torgler, B. (2006). The importance of faith: Tax morale and religiosity. Journal of Economic Behavior and Organization, 61(1), 81–109.
Vitell, S. J. (2009). The role of religiosity in business and consumer ethics: A review of the literature. Journal of Business Ethics, 90(2), 155–167.
Welch, M. R., Xu, Y., Bjarnason, T., Petee, T., O’Donnell, P. & Magro, P. (2005). “But everybody does it...”: The effects of perceptions, moral pressure and informal sanctions on tax cheating. Sociological Spectrum, 25(1), 21–25.
Worthington, E. L., Jr., Nathaniel, G. W, Terry, L. H., Jennifer, S. R., Michael, E. M., Jack, W. B., Michelle, M. S., James, T. B., Kevin, H. Bursley, & Lynn, O. (2003). The Religious Commitment Inventory-10: Development, refinement, and validation of a brief scale for research and counseling. Journal of Counseling Psychology, 50, 84–96.
Worthington, E. L., J. (1988). Understanding the values of religious clients: A model and its application to counseling. Journal of Counseling Psychology, 35(2), 166–174.
Yang, C., Sun, Y. & Shen, X. (2022). Beyond anger: A neutralization perspective of customer revenge. Journal of Business Research, 146, 363–374.
Zakaria, M., Ahmad, J. H., & Noor, M. W. (2013). Tax evasion: A financial crime rationalized? Scientific Research Journal, 1(2), 1–4.
Zhou, C., Li, K. & Zhang, X. (2022). Why do I take deviant disclosure behavior on internet platforms? An explanation based on the neutralization theory. Information Processing and Management, 59, 1–20.

(Radzi & Ariffin, 2024)
Radzi, N. Z. M., & Ariffin, Z. Z. (2024). Guilt-Minimisation, Religiosity and Tax Non-Compliance Intention: A Study of Small and Medium Enterprise Owners in Malaysia. International Journal of Academic Research in Accounting, Finance and Management Sciences, 14(3), 134–152.