ISSN: 2222-6990
Open access
This paper presents the evaluation internal and external organizational impacts of a company that has adopted a total quality management system: ISO 9001 certification. Based on a case study, supported in bibliographic references in a cardboard sector company, the survey aims to measure and evaluate the basic concepts of quality and the certification benefits. Upon this study completion it was found that actually getting a certified ISO 9001 brings many organizational impacts and leads to overall the company improvement, as the management capacity and overall relationships, increase the customers and suppliers numbers and improved company image. So, that seeks evidence is the total quality management system influence.
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Copyright: © 2018 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
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