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International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

Strategies Enhancing Operational Performance of Quality Assurance in Secretarial Work: Nigerian Context

Felix Ogben, Norzaidi Mohd Daud

http://dx.doi.org/10.6007/IJARBSS/v11-i6/10173

Open access

This study was conducted using survey design to determine secretarial professionals’ rating of strategies required for enhancing operational performance of quality assurance in secretarial work with a lens on Nigeria.62 secretarial professionals drawn from both the private and public sectors across Nigeria constituted the population and sample for the study. The study was guided by a research question and hypothesis. The study utilized a validated four point scale questionnaire with a reliability coefficient of 0.84 using Cronbach Alpha analysis. Mean and standard deviation were used to analyze the data collected to be able to provide answers to the research questions while null hypothesis was tested at 0.05 level of significance using z-test statistic. It was found that the strategies are required for enhancing performance of quality assurance system in secretarial work in Nigeria. The study submits that organizations aiming to improve their firm’s performance are expected to implement quality assurance strategies that conform to global standards of practice, and which enable comparability of outcomes, irrespective of industry sector.

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In-Text Citation: (Ogben & Daud, 2021)
To Cite this Article: Ogben, F., & Daud, N. M. (2021). Strategies Enhancing Operational Performance of Quality Assurance in Secretarial Work: Nigerian Context. International Journal of Academic Research in Business and Social Sciences, 11(6), 475–487.