ISSN: 2222-6990
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Various teaching pedagogies have been used in hospitality programs. In this study, a new innovative teaching method has been implemented for TVET students in Sungai Petani Community College. This study aims to examine the attitudes and satisfaction of hospitality TVET students towards the use of the Front Office Tasks Simulator (FOTS) as an innovative teaching tool. This study is a descriptive study using a quantitative approach and data were collected through questionnaires answered by respondents. Purposive sampling techniques was used to select all hospitality education students in their 3rd semester year of college. In total, 22 students of the Hospitality Operations Program semester 3 participated in this study. The results found that students' attitude toward using FOTS as a whole was at a high level (M = 4.83, SD = .14) and students' satisfaction using FOTS as a whole was also at a high level (M = 4.66, SD = .52). Pearson Correlation Test found that there was a significant relationship between students' attitudes and satisfaction in using FOTS as an innovative teaching tool for Front Office subjects (r = .835, p <.01). In conclusion, the use of innovative teaching tools - Front Office Tasks Simulator (FOTS) can increase students' understanding and satisfaction of learning the procedures of Doorman, Bellmen, and Concierge, reservation, check-in, check-out, payment of guest bills. For further research, researchers could evaluate the effectiveness of the simulation tool for community college graduates who work in a hotel or related hospitality industry after this simulation experience.
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In-Text Citation: (Quah et al., 2021)
To Cite this Article: Quah. W. B., Roseline, A. K., & Aziz, A. (2021). Integrating Pedagogical Model for
Simulation-Based Learning in Hospitality TVET Students: Attitudes and Satisfaction. International Journal
of Academic Research in Business and Social Sciences, 11(6), 600–612.
Copyright: © 2021 The Author(s)
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