Journal Screenshot

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

The Effects of Visual Merchandising on Consumer’s Willingness to Purchase in the Fashion Retail Stores

Edward Probir Mondol, Narjes Ahmed Salman, Abu Obida Rahid, Asif Mahbub Karim

http://dx.doi.org/10.6007/IJARBSS/v11-i7/10469

Open access

The art of visual displays and the arrangement of merchandising solutions in a shop is virtual merchandising, which improves layout and design, increases development, sales and thereby profitability. Visual merchandising affects the shopping experience directly, making it relevant for retailers to ensure an efficient nature of their business climate. The main aspiration of this study is to figure out the visual merchandising elements which influence on an individual’s purchase intention. A sample of 356 respondents available at different fashion stores in Malaysia was used to get the study outcomes following the quantitative analysis. The Smart PLS 3.0 was used for analysing the data. This study claims that there is a positive and significant relationship between store layout and consumer’s intention to purchase. Then, a positive and significant relationship is also found between product display and consumer’s intention to purchase. Furthermore, a positive and significant relationship is found between colour & lighting and consumer’s intention to purchase. Moreover, a positive and significant relationship is not found between cleanliness and consumer’s intention to purchase. The outcomes of this study will help the policy makers, government and entrepreneurs to make their fashion stores gorgeous. This study would enable fashion retailers to build more insightful, engaging online shops, which will then boost retail sales online.

Abdul Latiff, Z. A. B., Rezai, G., Mohamed, Z., & Amizi Ayob, M. (2016). Food labels’ impact assessment on consumer purchasing behavior in Malaysia. Journal of food products marketing, 22(2), 137-146.
Alawadhi, A., & Yoon, S. Y. (2016). Shopping behavioral intentions contributed by store layout and perceived crowding: An exploratory study using computer walk?through simulation. Journal of Interior Design, 41(4), 29-46.
Ariffin, H. F., Bibon, M. F., & Abdullah, R. P. S. R. (2017). Restaurant’s Atmospheric Elements: What the customer wants. Journal of ASIAN Behavioural Studies, 2(3), 85-94.
Bashir, A. M., Bayat, A., Olutuase, S. O., & Abdul Latiff, Z. A. (2019). Factors affecting consumers’ intention towards purchasing halal food in South Africa: a structural equation modelling. Journal of Food Products Marketing, 25(1), 26-48.
Behera, M. P., & Mishra, V. (2017). Impact of store location and layout on consumer purchase behavior in organized retail. Anvesha, 10(1), 10-21.
Bhattacharjee, A. M. I. T. A. B., Polas, M. R. H., & Rahman, M. L. (2018). Challenges and prospects of tourism in Cox’s bazar: An empirical study. Journal of Business and Technology (Dhaka), 13, 63-82.
Bhattacharjee, A., Polas, M.R.H., Ahmed, M., and Eshita, K.F. (2020). "Alternative Concern on the Remittance Increases Investments and Financial Sustainability", IIUB Studies, A Multidisciplinary Research Journal, Vol. 2, No.1, pp. 29-46.
Bhatti, K. L., & Latif, S. (2014). The impact of visual merchandising on consumer impulse buying behavior. Eurasian Journal of Business and Management, 2(1), 24-35.
Borisuit, A., Linhart, F., Scartezzini, J. L., & Münch, M. (2015). Effects of realistic office daylighting and electric lighting conditions on visual comfort, alertness and mood. Lighting Research & Technology, 47(2), 192-209.
Cant, M. C., & Hefer, Y. (2014). Visual merchandising displays effect-or not-on consumers: the predicament faced by apparel retailers. Journal of Business and Retail Management Research, 8(2).
Cant, M. C., & Wiid, J. A. (2020). Visual Merchandising Elements: Drivers Of Retail Strategies?. Journal of Applied Business Research (JABR), 36(5), 197-204.
Cohen, J. (1988). Statistical power analysis for the behavioral sciences. Second Edition. Hillsdale, NJ: Lawrence Erlbaum Associates, Publishers.
Choshaly, S. H. (2017). Consumer perception of green issues and intention to purchase green products. International Journal of Management, Accounting and Economics, 4(1), 66-79.
Dash, M., & Akshaya, L. (2016). A study on the impact of visual merchandising on impulse purchase in apparel retail stores. International Journal of Marketing and Business Communication, 5(2), 37-44.
De Korte, E. M., Spiekman, M., Hoes-van Oeffelen, L., van der Zande, B., Vissenberg, G., Huiskes, G., & Kuijt-Evers, L. F. (2015). Personal environmental control: effects of pre-set conditions for heating and lighting on personal settings, task performance and comfort experience. Building and Environment, 86, 166-176.
Dhurup, M., & Mafini, C. (2015). Finding empirical synergy between athlete-endorser brand-fit, brand association and brand purchase intentions management. African Journal for Physical Health Education, Recreation and Dance, 21(1.1), 186-196.
Elbers, T. (2016). The effects of in-store layout-and shelf designs on consumer behaviour. Wageningen University & Research, 1-22.
Figueiro, M. G., Nagare, R., & Price, L. L. A. (2018). Non-visual effects of light: How to use light to promote circadian entrainment and elicit alertness. Lighting Research & Technology, 50(1), 38-62.
Findling, M. T. G., Werth, P. M., Musicus, A. A., Bragg, M. A., Graham, D. J., Elbel, B., & Roberto, C. A. (2018). Comparing five front-of-pack nutrition labels' influence on consumers' perceptions and purchase intentions. Preventive medicine, 106, 114-121.
Gigo?a, M. (2014). Impact of Visual Merchandising on Consumers’ Behaviour while Buying Apparels. Konsumpcja i Rozwój, 2, 73-83.
Gudonavi?ien?, R., & Alijošien?, S. (2015). Visual merchandising impact on impulse buying behaviour. Procedia-Social and Behavioral Sciences, 213, 635-640.
Hefer, Y., & Nell, E. C. (2015). Creating a store environment that encourages buying: a study on sight atmospherics. Journal of Governance and Regulation, 4(4), 471-475.
Harris, F., Roby, H., & Dibb, S. (2016). Sustainable clothing: challenges, barriers and interventions for encouraging more sustainable consumer behaviour. International Journal of Consumer Studies, 40(3), 309-318.
Hsu, C. L., Chang, C. Y., & Yansritakul, C. (2017). Exploring purchase intention of green skincare products using the theory of planned behavior: Testing the moderating effects of country of origin and price sensitivity. Journal of Retailing and Consumer Services, 34, 145-152.
Hefer, Y., & Cant, M. C. (2013). Visual Merchandising Displays Effect On Consumers: A Valuable Asset Or An Unnecessary Burden For Apparel Retailers. International Business & Economics Research Journal (IBER), 12(10), 1217-1224.
Hefer, Y., & Nell, E. C. (2015). Creating a store environment that encourages buying: a study on sight atmospherics. Journal of Governance and Regulation, 4(4), 471-475.
Hussain, R., & Ali, M. (2015). Effect of store atmosphere on consumer purchase intention. International Journal of Marketing Studies, 7(2).
Iberahim, H., Zulkurnain, N. A. Z., Raja Ainal Shah, R. N. A., & Rosli, S. Q. (2019). Visual merchandising and customers’ impulse buying behavior: a case of a fashion specialty store. International Journal of Service Management and Sustainability (IJSMS), 4(1), 1-24.
Iberahim, H., Zureena, Z. N. A., Adila, R. R. N., & Quraisyiah, R. S. (2018). Determinants of Customer Impulse Buying Behavior at Product Specialist Fashion Retail Stores. Journal of Economic & Management Perspectives, 12(1), 538-544.
Imelia, R., & Ruswanti, E. (2017). Factors affecting purchase intention of electronic house wares in Indonesia. International journal of business and management invention, 6(2), 37-44.
Jain, S. (2019). Factors affecting sustainable luxury purchase behavior: A conceptual framework. Journal of International Consumer Marketing, 31(2), 130-146.
Jones, N., & Bartlett, H. (2018). The impact of visual impairment on nutritional status: A systematic review. British Journal of Visual Impairment, 36(1), 17-30.
Katrandjiev, H., & Velinov, I. (2014). Investigation of Online Visual Merchandising (OVM) Elements of Apparel Web Stores. Economic Alternatives, (1), 84-98.
Kpossa, M. R., & Lick, E. (2020). Visual merchandising of pastries in foodscapes: The influence of plate colours on consumers’ flavour expectations and perceptions. Journal of Retailing and Consumer Services, 52.
Lee, J., & Lee, J. N. (2015). How purchase intention consummates purchase behaviour: the stochastic nature of product valuation in electronic commerce. Behaviour & Information Technology, 34(1), 57-68.
Lee, H., & Lee, E. (2021). Effects of coloured lighting on pleasure and arousal in relation to cultural differences. Lighting Research & Technology, 1477153521999592.
Li, Z. F., Deng, S., & Moutinho, L. (2015). The impact of experience activities on tourist impulse buying: An empirical study in China. Asia Pacific Journal of Tourism Research, 20(2), 191-209.
Loan, K. T. M., Fah, B. C. Y., & Samadi, B. (2015). Exploring customer purchasing intention over online store. International Journal of Business and Social Research, 5(5), 15-23.
Malik, G., & Guptha, A. (2014). Impact of celebrity endorsements and brand mascots on consumer buying behavior. Journal of Global Marketing, 27(2), 128-143.
Maharani, N., Helmi, A., Mulyana, A., & Hasan, M. (2020, March). Purchase intention of private label products as the impact of visual merchandising and customer value. In 2nd Social and Humaniora Research Symposium (SoRes 2019) (pp. 461-464). Atlantis Press.
Massara, F. (2020). A Work-Fun Model of Shopping Behaviour: Explaining When Consumers Buy on Impulse. Multidisciplinary Business Review, 13(2), 1-16.
Mehta, D., & Chugan, P. K. (2014). Impact of visual merchandising on consumer behavior: A study of furniture outlets. Universal Journal of Management, Horizon Research Publishing Corporation, Alhambra, CA, USA, 2(6), 207-217.
Mehta, N., & Chugan, P. K. (2019). Visual Merchandising and Consumer Demography: The Impact on Impulse Buying Behavior. Business, Economy and Environment: Corporate Perspectives”, Eds. Parag Rijwani, Samik Shome and Deepak Danak, Himalaya Publishing House, Mumbai for Institute of Management, Nirma University, Ahmedabad, 253-268.
Nasim, S., & Shamshir, M. (2018). Consumer Behavior Towards Shopping Malls: A Systematic Narrative Review. IBT Journal of Business Studies (JBS), 14(1).
Nell, E. C. (2017). The impact of sensory environments on consumer buying behaviour: A study of visual displays and sight atmospherics. Journal of Business and Retail Management Research, 11(2).
Pandharipande, A., & Newsham, G. R. (2018). Lighting controls: Evolution and revolution. Lighting Research & Technology, 50(1), 115-128.
Park, M. S., Shin, J. K., & Ju, Y. (2014). The effect of online social network characteristics on consumer purchasing intention of social deals. Global Economic Review, 43(1), 25-41.
Park, H. H., Jeon, J. O., & Sullivan, P. (2015). How does visual merchandising in fashion retail stores affect consumers’ brand attitude and purchase intention?. The International Review of Retail, Distribution and Consumer Research, 25(1), 87-104.
Park, H. H., Jeon, J. O., & Sullivan, P. (2015). How does visual merchandising in fashion retail stores affect consumers’ brand attitude and purchase intention?. The International Review of Retail, Distribution and Consumer Research, 25(1), 87-104.
Parsons, A. G., & Descatoires, E. (2016). Retail marketing: A novel research agenda. Australasian Marketing Journal (AMJ), 24(2), 102-107.
Polas, M. R. H., Reza, M. M. U., & Rowza, S. (2017). Role of advertising and service quality on tourism development in Bangladesh. IOSR Journal of Business and Management, 19(9), 77-86.
Polas, M. R. H., Jahanshahi, A. A., & Rahman, M. L. (2018a). Islamic branding as a tool for customer retention: Antecedents and consequences of islamic brand loyalty. International Journal of Islamic Marketing and Branding, 3(1), 1-14.
Polas, M. R. H., Rahman, M. M., Miah, M. A., & Hayash, M. M. A. (2018b). The impact of waiting time towards customers satisfaction in fast food establishments: Evidence from Bangladesh. IOSR Journal of Business and Management, 20(5), 11-21.
Polas, M. R. H., & Jahanshahi, A. (2020). The effects of individual characteristics on women intention to become social entrepreneurs?. Journal of Public Affairs, e2204. https://doi.org/10.1002/pa.2204
Polas, M. R. H., Raju, V., Hossen, S. M., Karim, A. M., & Tabash, M. I. (2020). Customer's revisit intention: Empirical evidence on Gen?Z from Bangladesh towards halal restaurants. Journal of Public Affairs, e2572. https://doi.org/10.1002/pa.2572
Polas, M. R. H., & Raju, V. (2021). Technology and entrepreneurial marketing decisions during COVID-19. Global Journal of Flexible Systems Management, 22(2), 95-112.
Polas, M. R. H., Raju, V., Muhibbullah, M., and Tabash, M. I. (2021), "Rural women characteristics and sustainable entrepreneurial intention: a road to economic growth in Bangladesh", Journal of Enterprising Communities: People and Places in the Global Economy. https://doi.org/10.1108/JEC-10-2020-0183
Rahmawati, N. A., Suroso, A. I., & Ramadhan, A. (2018). Factors Influencing The Purchase Intention in Online Organic Fruit and Vegetable Stores. Jurnal Manajemen & Agribisnis, 15(3), 209-209.
Rahim, A., Safin, S. Z., Kheng, L. K., Abas, N., & Ali, S. M. (2016). Factors influencing purchasing intention of smartphone among university students. Procedia Economics and Finance, 37, 245-253.
Rathee, V., & Prakash, C. (2017). Influence of Visual Merchandising on Customer Buying Decision-A Review of Literature Approach. World Wide Journal of Multidisciplinary Research and Development, 3(12), 103-105.
Sarwar, M. A., Awang, Z., Habib, M. D., Nasir, J., & Hussain, M. (2020). Why did I buy this? Purchase regret and repeat purchase intentions: A model and empirical application. Journal of Public Affairs, e2357.
Shaouf, A., Lü, K., & Li, X. (2016). The effect of web advertising visual design on online purchase intention: An examination across gender. Computers in Human Behavior, 60, 622-634.
Shamsher, R. (2016). Store image and its impact on consumer behaviour. Elk Asia Pacific Journal of Marketing and Retail Management, 7(2), 1-27.
Singh, P., Katiyar, N., & Verma, G. (2014). Retail shoppability: the impact of store atmospherics & store layout on consumer buying patterns. International journal of scientific & technology research, 3(8), 15-23.
Štulec, I., Petljak, K., & Kukor, A. (2016). The role of store layout and visual merchandising in food retailing. European Journal of Economics and Business Studies, 2(1), 138-151.
Syahrivar, J. (2017). The Influence of Promotion Approach and Store Layout on Impulse Buying Behavior. FIRM Journal of Management Studies, 1(2).
Thomas, A. K., Louise, R., & Vipinkumar, V. P. (2018). Impact of visual merchandising, on impulse buying behavior of retail customers. International Journal for Research in Applied Science and Engineering Technology, 6(2), 474-491.
Van Niekerk, B. M., Petzer, D. J., & De Beer, L. T. (2016). The interrelationships between boutique store atmosphere, customer satisfaction, store loyalty and repurchase intention-A Study of Females in the North-West Province. The Retail and Marketing Review, 12(1), 70-88.
Widyastuti, P. (2018). Does visual merchandising, store atmosphere and private label product influence impulse buying? Evidence in Jakarta. Journal of Business and Retail Management Research, 12(3).
Wilson, N., Keni, K., & Tan, P. H. P. (2019). The effect of website design quality and service quality on repurchase intention in the e-commerce industry: A cross-continental analysis. Gadjah Mada International Journal of Business, 21(2), 187-222.
Yan, D., Sengupta, J., & Hong, J. (2016). Why does psychological distance influence construal level? The role of processing mode. Journal of Consumer Research, 43(4), 598-613.
Yaoyuneyong, G., Foster, J. K., & Flynn, L. R. (2014). Factors impacting the efficacy of augmented reality virtual dressing room technology as a tool for online visual merchandising. Journal of Global Fashion Marketing, 5(4), 283-296.
Yildirim, K., Cagatay, K., & Ayalp, N. (2015). Effect of wall colour on the perception of classrooms. Indoor and Built Environment, 24(5), 607-616.
Yim, M. Y. C., Yoo, S. C., Sauer, P. L., & Seo, J. H. (2014). Hedonic shopping motivation and co-shopper influence on utilitarian grocery shopping in superstores. Journal of the Academy of Marketing Science, 42(5), 528-544.
Khaled, A. S., Ahmed, S., Tabash, M. I., Al-Homaidi, E. A., & Hossain, M. I. (2019). The Impact of Technological and Marketing Innovations on Retailing Industry: Evidence of India. Journal of Reviews on Global Economics, 8, 948-957

In-Text Citation: (Mondol et al., 2021)
To Cite this Article: Mondol, E. P., Salman, N. A., Rahid, A. O., & Karim, A. M. (2021). The Effects of Visual Merchandising on Consumer’s Willingness to Purchase in the Fashion Retail Stores. International Journal of Academic Research in Business and Social Sciences, 11(7), 386–401.