ISSN: 2222-6990
Open access
The current study sought to establish how change management practices influences performance of hotel in Nairobi County, Kenya. The study specifically aimed at establishing the influence of communication, employee engagement, leadership and resource dedication on performance of the hotel in Nairobi County, Kenya. The theories that anchors the study comprised of Communication Theory, Self-Determination Theory, Path Goal Leadership Theory and Resource Based View Theory. The study employed a descriptive research design and the target population comprised of 44 hotels distributed in Nairobi County with ratings of one to five stars as formulated in Tourism Regulatory Authority Hotel Classifications 2018. A census approach was adopted in the study. Primary data was collected through questionnaires containing close ended questions while a secondary data collection sheet was used to collect secondary data. The data collected was analyzed by employing both inferential analysis and descriptive statistics using MS Excel and SPSS software V22. A pilot study was conducted on 4 randomly selected hotels to assess the validity and reliability of the data collection instrument. The study established that communication, employee engagement, leadership and resources dedication positively and significantly influence performance levels of the hotels as shown by Beta values of 0.298, 0.321, 0.387 and 0.459 respectively. This implies that increase in one unit of each of the variables results to an increase in the performance levels with the respective beta values. The study recommended that there is a need for hotels to enhance their communication practices while implementing changes, to enhance their employee engagement practices while implementing changes, to enhance their leadership practices while implementing changes and to enhance their resources dedication practices while implementing changes since the practices positively influences the performance levels.
Ajmal, S., Farooq, Z., Sajid, N., & Awan, S. (2014). Role of Leadership in Change Management Process. Abasyn Journal Of Social Sciences, 5(2), 111-124.
Al-Asoufi, B., & Akhorshaideh, A. (2017). The Impact of Employee Empowerment on the Success of Organizational Change: A Study in Privatized Enterprises in Jordan. Journal Of Public Administration And Governance, 7(1), 87-101.
Alshahrani, M. (2019). The organizational change impact on the employee’s behaviour and performance in KSA universities. Multi-Knowledge Electronic Comprehensive Journal For Education And Science Publications, (16), 1-22.
Barney, M. (1991). The Resource-based Theory of Competitive Advantage: Implications for Strategy Implementation
Boucekkine, R., & Crifo, P. (2012). Technological Progress, Organizational Change and the Size of the Human Resources Department. SSRN Electronic Journal, 6(12), 122-138.
Bull, M., and Brown, T. (2012). Change communication: the impact on satisfaction with alternative workplace strategies. Facilities, 30 (34), 135 – 151.
Chapman, B. (2015). “Researching the roles of internal-change agents in the management
of organizational change”, British Journal of Management, 8 (1), 61.
Crane, L. (2010). A survey of change management practices in Singapore, Information
management Review,39(2),125-134
Eisenbach, R., Watson, K., & Pillai, R. (2010). Transformational leadership in the context of organizational change. Journal of Organizational Change Management, 12(2), 80 – 89.
El-Dirani, A., Hejase, H., & Hussein, M. (2019). The Role of Human Resources in Change Management: An Exploratory Study in Lebanon. The Journal Of Middle East And North Africa Sciences, 5(6), 1-13.
Evans, M. G. (1970). The effects of supervisory behavior on the path-goal relationship. Organizational Behavior and Human Performance. 5: 277–298.
Femi, A. (2014). The Impact of Communication on Workers’ Performance in Selected Organisations in Lagos State, Nigeria. Journal Of Humanities And Social Science, 19(8), 75-82.
Fleenor, J. W., Day, D. V., Atwater, L. E., Sturm, R. E., & McKee, R. A. (2014). Advances in leader and leadership development: Leadership Quarterly. 25 (1), 63–82.
Fok-Yew, O., & Ahmad, H. (2014). The Effect of Change Management on Operational Excellence in Electrical and Electronics Industry: Evidence from Malaysia. British Journal Of Economics, Management & Trade, 4(8), 1285-1305.
Gathara, S. (2018). Effect Of Strategic Management Practices On Organizational Performance In The Hotel Industry- Nairobi, Kenya (MBA Project). United States International University – Africa.
Harter, J., and Adkins, A. (2015). What Great Managers Do to Engage Employees?
Hilman, H., & Mohamed, Z. A. (2011). Sourcing strategies, practices and effects on
organizational performance. Journal of Global Business Advancement, 4(1), 18-
31.
House, R. J., Mitchell, T. R. (1974). Path-goal theory of leadership. Journal of Contemporary Business. 3: l–97.
Mason, R. O. (1978). Measuring information output: A communication systems approach. Information & Management, 1(4), 219-234.
McAdam, M. L., & Walker, A., Hazlett, J. A. (2011).The strategic implementation process:
evoking strategic consensus through communication, Journal of Business
Research, 55(6), 301-310
Monnot, M. (2016). Organizational Change Agent Influence: A Conditional Process Model of Key Individual Psychological Resources. Journal Of Change Management, 17(3), 268-295.
Mugenda, O., & Mugenda, A. (2013). Research methods. Nairobi, Kenya: African Centre for Technology Studies.
Muhinyu, N., & Gudda, P. (2019). Competitive Strategies Adopted by Hotels in Kenya and Their Effects on Financial Performance: A Case of Serena Hotels. The International Journal Of Business & Management, 7(5).
Muthike, C. (2017). The Impact of Employee Engagement On Organization Performance: A Case Of Pact, Nairobi (Masters). United States International University - Africa.
Mutiso, G. (2017). Change Management Communications: A Case Of Ps Kenya’s Orion Project (Masters). United States International University.
Njagi, E., Muchemi, A., & Muathe, S. (2018). Financial Resources, Physical Resources and Performance of Public Health Institutions in Embu County, Kenya. European Journal Of Business And Management, 10(8), 41-47.
Northouse, G. (2013). Leadership theory and practice. (3rd Ed.) Thousand Oaks, CA:
Sage Publications
Ogohi, D. (2019). Effects of Change Management on the Performance of Firms in Nigeria. International Journal Of Advances In Scientific Research And Engineering, 5(1), 59-64.
Omollo, N., Christopher, N., & Onyango, Y. (2017). Determining The Effects Of Resource Allocation On The Performance Of South Nyanza Sugar Company Limited, Kenya. International Journal Of Social Sciences And Information Technology, 3(9), 2514-
Panda, S. (2011). Performance Management System: Issues and Challenges. Management And Labour Studies, 36(3), 271-280.
Pillay, E., & Singh, S. (2018). The Impact of employee engagement on organisational performance – a case of an Insurance Brokerage company in Gauteng. Journal Of Business And Management, 20(6), 66-76.
Schuler, R.(1990). A path-goal theory of leadership (3rd ed.). New York: Sage.
Shannon, C., & Weaver, W. (1949).The Mathematical Theory of Communication. Urbana: University of Illinois Press.
Tourism Authority. (2020). Downloads. Retrieved 13 June 2020, from
https://www.tourismauthority.go.ke/index.php/resource-centre/downloads
Wachira, L., & Anyieni, A. (2017). Effect of Change Management Practices on Performance of Teachers Service Commission. International Journal Of Science And Research, 6(5), 525-531.
In-Text Citation: (Rotich & Deya, 2021)
To Cite this Article: Rotich, N. C., & Deya, J. (2021). Influence of Change Management Pratices on Performance of Hotels in Nairobi County, Kenya. International Journal of Academic Research in Business and Social Sciences, 11(7), 1653–1671.
Copyright: © 2021 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode