This article discusses on how companies in a global business services sector recruit and manage their talent and workforce. This study focus on several criteria that contribute to managing talent and workforce in a company from services sector. Using a qualitative method, data were collected through in-depth interviews with employees who are working in companies specialising in global services sector. Content analysis was analyzed for categorization, summarization and coding of the data. The study found that planning, recruitment and selection, and retention were significant for GBS firm to manage and retain their talent and workforce. The results suggest that GBS firm can be further enhance their talent and workforce via various strategy of retention.
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In-Text Citation: (Yusof & Loong, 2021)
To Cite this Article: Yusof, R., & Loong, C. S. (2021). The Essential Role of HRM in Managing Talent and Workforce in Global Business Services (GBS) Firm. International Journal of Academic Research in Business and Social Sciences, 11(9), 1756–1763.
Copyright: © 2021 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
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