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The focus of this study was to examine the influence of participatory management on employees’ performance in water service providers in Kenya. The study was inspired by worries on employees’ performance in water service providers in Kenya.Despite the various participatory management initiatives adopted by the institutions to enhance employees’ performance the performance remains unsatisfactory. The study embraced a descriptive research design. A sample of 206 employees was selected from five water service providers namely: Murang’a Water and Sanitation Company Limited, Murang’a South Water and Sanitation Company Limited, Gatanga Water and Sanitation Company Limited, Gatamathi Water and Sanitation Company Limited and Kahuti Water and Sanitation Company Limited. Simple random sampling method was applied in picking the respondents for the study. Self-administered questionnaires aided in collecting primary data and analyzed using both descriptive and inferential statistics. A pilot study was steered on data collection tool to pre-test it’s validity prior to the main survey. Data reliability was measured using Cronbach’s alpha coefficient. Statistical Package for Social Sciences (SPSS) version 21.0 was used to aid in coding, entry and analysis of data. Conclusions and recommendations based on the findings were finally drawn. The study concludes that participatory management through consultative management, quality circles, representative participation and delegation is vital and significantly affects performance of employees in water service providers in Kenya. The study recommends water service providers in Kenya to engage more in participatory management practices as it positively and significantly affects employees’ performance.
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In-Text Citation: (Njuguna et al., 2021)
To Cite this Article: Njuguna, E. N., Muli, J. V., & Wainaina, L. (2021). The Role of Participatory Management Practices on Employees’ Performance in Water Service Providers in Kenya. International Journal of Academic Research in Business and Social Sciences, 11(9), 351–367.
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