Acceptance of Integrated Mobile Healthcare App to Bridge Medical Personnel and Patients

Nalini  Arumugam; Jeyarajan Sri  Ramulu; Santhi  Muniandy; Alan Basil  Peter; Mohamad Idham  Razak

This research aims to study the perceptions of both public and healthcare providers in using an integrated mobile healthcare App. This study adopted a mix-method to elicit data. A survey was administered among 150 members of the public and 40 medical experts. To validate the survey response, five representatives from the public and four from the service providers were interviewed. The results revealed that most of the respondents strongly approved to digitize their medical records using a mobile medical app in compliance with the Personal Data Protection Act as they believe that using mobile health apps to manage appointments, schedules, and notifications will improve patient safety. They also reckoned that building a one-stop medical App that will allow easy access to both patients and their health care providers. The semi-structured interview results concluded with five major themes; effective and efficient, accurate reports, easy access to medical reports, immediate access to healthcare and save time where the participants stressed about the significance of developing a mobile App in the medical field. Future study recommendations are made to develop and implement a healthcare mobile App to interconnect medical service providers and receivers.

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In-Text Citation: (Arumugam et al., 2021)
To Cite this Article: Arumugam, N., Ramulu, J. S., Muniandy, S., Peter, A. B., & Razak, M. I. (2021). Acceptance of Integrated Mobile Healthcare App to Bridge Medical Personnel and Patients. International Journal of Academic Research in Business and Social Sciences, 11(9), 414–426.

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Acceptance of Integrated Mobile Healthcare App to Bridge Medical Personnel and Patients

Nalini Arumugam, Jeyarajan Sri Ramulu, Santhi Muniandy, Alan Basil Peter, Mohamad Idham Razak

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