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International Journal of Academic Research in Economics and Management Sciences

Open Access Journal

ISSN: 2226-3624

Effect of Internal Marketing on Processes of Knowledge Management System in Nasr-e-Esfahan Company

Tayebeh Yousefi, Hadi Teimouri, Javad Jafarpisheh

http://dx.doi.org/10.6007/IJAREMS/v3-i4/1111

Open access

Implementation of internal marketing in organizations especially service organizations equips them with competencies and capabilities that will be led to their performance enhancement besides enjoying environmental opportunities. Therefore, it can be stated that successful implementation of internal marketing can pave the way for successful implementation of organizational processes such as processes of knowledge management system. Also organizations can develop, organize and share knowledge through internal marketing in order to achieve competitive advantage.
The present study investigates the effect of internal marketing on processes of knowledge management system (knowledge creation, knowledge organization, knowledge formalization, knowledge transfer and knowledge application) in Nasr-e-Esfahan Company. Questionnaire was tool of data collection and the data were analyzed by means of Lisrel and Spss software. The findings revealed that the effect of internal marketing on each process of knowledge management system has been positive and significant and value of fitness indexes (GFI= 0.92, AGFI=0.91) in the model under study shows suitability of the model.

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(Yousefi et al., 2014)
Yousefi, T., Teimouri, H., & Jafarpisheh, J. (2014). Effect of Internal Marketing on Processes of Knowledge Management System in Nasr-e-Esfahan Company. International Journal of Academic Research in Economics and Management Sciences, 3(4), 109–121.