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International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

Practices to Preserve Human Competencies and Their Impact on Achieving Institutional Excellence in the Social Security Institution Jordan

Mahmoud Hussein Abu Joma, Sanaa Mohammad Khames Alderbashi

http://dx.doi.org/10.6007/IJARBSS/v11-i9/11248

Open access

The importance of the study comes from the need to identify human competencies and their impact on institutional excellence, and this study derives its importance through its useful contributions, both theoretical and practical. This study relied on the descriptive analytical approach to test the impact of human competency practices with their dimensions on institutional excellence in its dimensions by reviewing relevant previous studies, and using the questionnaire as a tool for data collection that will cover the results of the analysis of the practical side of the study. To answer the study questions and test the hypotheses, the data will be processed using the Statistical Package for the Social Sciences: SPSS, where the following statistical analyzes were used:
. 1.Frequencies and percentages to describe the demographic and functional characteristics of the study sample members.
. Arithmetic averages and standard deviations of the study tool items and areas.2
. Cronbach Alpha internal consistency coefficient to verify the stability of the study tool.3
4. Multiple regression analysis in order to measure the effect of the dimensions of the independent variables on one dependent variable.
This study aimed to demonstrate the impact of the practices of maintaining human competencies and their impact on achieving institutional excellence in the Jordanian Social Security Corporation, through the statement of the impact of human competency practices in their dimensions (competence, knowledge, good behavior, skills) on leadership excellence in the Social Security Corporation, and a statement the impact of human competency practices with their dimensions (efficiency, knowledge, good behavior, skills) on excellence in service provision in the Social Security Corporation. The study used the analytical descriptive method. The study sample consisted of (141) male and female employees of the Social Security Institution, regardless of administrative level, age, or gender. The results of the study showed that there is an impact of human competencies with their dimensions (efficiency, knowledge, good behavior, skills) in institutional excellence in its dimensions (leadership excellence, excellence in the service provided) in the Social Security Institution, as well as there is an impact of human competencies in its dimensions (efficiency, knowledge, good behavior, Skills) in excellence in the service provided in the Social Security Institution. The results of the summary of the model to test the main hypothesis showed that the value of the correlation coefficient between the independent variable (human competency practices) and the dependent variable (institutional excellence) together amounted to (.749), which indicates the existence of a medium positive correlation between the variables, and the table also shows that The value of the coefficient of determination (R2) (.561), meaning that the model explained the proportion of (56.1%) of the total variance of the dependent variable (institutional excellence), while the rest is explained by other factors. Based on the results of the analysis of the hypotheses of the study, the researchers reached in this study, the researchers recommended that it is necessary that one of the organization's strategic goals should be concerned with adopting, encouraging, and maintaining the competencies of its employees for the purpose of achieving institutional excellence so we recommended this and also recommended working on holding continuous courses to raise skills, knowledge, and competences of employees, which increase their loyalty and raise the level of performance, which also increases the process of excellence.

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In-Text Citation: (Joma & Alderbashi, 2021)
To Cite this Article: Joma, M. H. A., & Alderbashi, S. M. K. (2021). Practices to Preserve Human Competencies and Their Impact on Achieving Institutional Excellence in the Social Security Institution Jordan. International Journal of Academic Research in Business and Social Sciences, 11(9), 1702–1724.