ISSN: 2222-6990
Open access
Budget hotel is a low-cost hotel that provides basic facilities for guests and the best hotels for people to stay while travelling. However, there are several criteria (factors) that need to be considered when selecting a budget hotel. The aim of this study is to identify and rank important criteria (factors) for the selection of budget hotels and to determine the best selected budget hotels in Kuala Perlis. The study used a Multi-Criteria Decision Making (MCDM) approach for the methodological perspective. The study adopted the Fuzzy Complex Proportional Assessment (COPRAS-F) method for ranking of five criteria (factors) namely, price, location, cleanliness, service and facilities provided by the budget hotel. The results indicated that the important factors selecting budget hotel has been achieved using Fuzzy COPRAS-F method.
Ahmad, A., Idris, N. A., & Ibrahim, Y. A. (2018). Critical Success Factors and Customer Satisfaction in Budget Hotels: A Case Study from Malaysia. Journal of Tourism & Hospitality, 7(2), 1-7.
Baniya, R., & Thapa, P. (2017). Hotel Attributes Influencing International Tourists’ Satisfaction and Loyalty. Journal of Tourism and Hospitality Education, 1-18.
Bekar, E. T., Cakmakci, M., Kahraman, C. (2016). Fuzzy COPRAS Method for Performance Measurement in Total Productive Maintenance: A Comparative Analysis. Journal of Business Economics and Management, 17(5), 663-684.
Can, G. F., & Delice, E. K. (2018). A Task-based Fuzzy Integrated MCDM Approach for Shopping Mall Selection Considering Universal Design Criteria. Soft Computing, 1-22.
Digkoglou, P., Dragoslis, A., Papathanasiou, J., & Kostoglou, V. (2017). Using AHP and VIKOR to Evaluate the Hotel Industry of Eight European Countries. 8th Balkan Region Conference on Engineering and Business Education and 10th International Conference on Engineering and Business Education, 1-6.
Ebrahimi, E., Fathi, M. R., & Irani, H. R. (2016). A New Hybrid Method based on Fuzzy Shannon’s Entropy and Fuzzy COPRAS for CRM Performance Evaluation. Iranian Journal of Management Studies (IJMS). 9(2), 333-358.
Popovic, G., Stanujkic, D., Brzakovic, M., & Karabasevic, D. (2019). A Multiple-Criteria Decision-Making Model for The Selection of A Hotel Location. Journal of Elsevier Land Use Policy, 85, 49-58.
Roy, J., Sharma, H. K., Kar, S., Zavadskas, E. K., & Saparauskas, J. (2019). An Extended COPRAS Model for Multi-criteria Decision-making Problems and Its Application in Web-based Hotel Evaluation and Selection. Economic Research- Ekonomska Itrazivanja, 32(1), 219-253.
Samy, H. (2016). Exploring Factors that Influence Domestic Tourists’ Satisfaction with Budget Hotel Service in Egypt. Journal of Tourism, Heritage & Service Marketing, 2(2), 17-22.
Yazdani, M., Alidoosti, A., & Zavadskas, E. K. (2011). Risk Analysis of Critical Infrastructure using Fuzzy COPRAS. Ekonomska Istrazivanja, 24(4), 27-40.
In-Text Citation: (Shahidan et al., 2022)
To Cite this Article: Shahidan, W. N. W., Ghani, N. L. A., Rosaidi, N. A., & Hussain, N. J. @. (2022). Fuzzy COPRAS-F Method for Selection Budget Hotel in Kuala Perlis. International Journal of Academic Research in Business and Social Sciences, 12(2), 100–109.
Copyright: © 2022 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non0-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode