ISSN: 2222-6990
Open access
The main objective of these study is to proposed a model and integrate it with website quality dimensions to study and as well as measure the direct relationship between the intentions of the users of the ports in Ghana and their actual usage of the port paperless system (PPS). Through the survey design technique, data was collected from the users of the ports in Ghana. The study adopted a Research Randomizer to select 424 port users in Ghana and the questionnaires were distributed through self - administered technique. A total of 332 questionnaires were received, giving a response rate of 78 percent. The hypotheses of the study were tested using the Partial Least Squares- Structural Equation Modeling (PLS- SEM) statistical technique. The findings of the study revealed that perceived usefulness (PU), perceived ease of use (PEOU) and as well as Technical quality (TQ) and specific con tent quality (SCQ) are important factors that influence intention to used PPS in Ghana. The facilitating condition (FC) and behavioural intention (BI) variables are confirmed in the study to individually influence actual usage(AU) of the PPS in Ghana. This study has contributed to the growing literature of IT/ IS especially in the context of Africa where there seems to be limited literature because we have developed a model fused with some component of the TAM model and dimensions of website quality to study an online port policy. The study has also developed a new dimension of website quality known as Cost Associated with the web (CAW) and this has been validated in the study.
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In-Text Citation: (Osei-Owusu et al., 2021)
To Cite this Article: Osei-Owusu, J. Y., Mahmood, R., & Sambasivan, M. (2021). Examining the Role of Website Quality Perceptions in Explaining the Actual Usage of a Port Paperless System (PPS). International Journal of Academic Research in Business and Social Sciences, 11(11), 2374-2394.
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