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International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

The Effect of Facilities Management Services on The Physical Learning Environment of Technical Universities in Ghana

Andrews Gadzekpo, Maimunah Bt Sapri, Daniel Amos

http://dx.doi.org/10.6007/IJARBSS/v12-i5/13238

Open access

Purpose – The quest to provide quality education has led to the need to enhance performance and maintain the quality of the physical learning environment through Facilities Management (FM) service delivery. This paper seek to assess the effect of FM service delivery on physical learning environment of technical universities in Ghana.
Design/methodology/approach – This study adopts explanatory sequential mixed methods design which involves a general questionnaire survey followed by interviews in six technical universities in Ghana. Partial Least Square structural equation model (PLS-SEM) was used for the quantitative analysis whereas thematic analysis following the six-step procedure by Braun, & Clarke, 2006 was used for the qualitative analysis.
Findings – The results established a statistically significant relationship between health and safety, lighting and physical learning environment while exhibiting an insignificant relationship for noise, cleaning service, temperature and ventilation and physical learning environment. Investigation through interviews revealed inadequate FM staff, lack of policies, ineffective monitoring of service delivery, poor acoustic condition of facilities were major reasons for students dissatisfaction with FM services delivery.
Practical Implication - The results highlight the relevance of FM services to improve the physical learning environment of technical universities while providing the critical evidence of the need to improve FM services to enhance teaching and leaning.
Originality/value – The study is among the few discussing educational FM in the context of developing country and thus contribute to debates on educational FM within the developing context.

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In-Text Citation: (Gadzekpo et al., 2022)
To Cite this Article: Gadzekpo, A. A., Sapri, M., & Amos, D. (2022). The Effect of Facilities Management Services on The Physical Learning Environment of Technical Universities in Ghana. International Journal of Academic Research in Business and Social Sciences. 12(5), 1460 – 1481.