ISSN: 2222-6990
Open access
The development of e-wallet technology is seen as an added value to the society’s lifestyle today. However, each user will make a choice and show a different response to a new technology whether to accept or reject it. Therefore, this research was conducted to study the factors affecting e-wallet technology acceptance among users in Kuala Lumpur and the relationship as well as the influence between the two variables. The data was obtained through the distribution of the questionnaires, which were analysed using descriptive and inference analysis via mean and correlation. The results of this study found that the level of attitude, perceptions of behavior control, awareness and acceptance of e-wallet dimensions are high. However, the dimensions of subjective norm and needs are average. Therefore, future studies could look into this dimension on the behaviour of smartphone users to continue using e-wallets. In addition, the study can also use qualitative methods or mix modes to obtain close feedback from the respondents.
Ajzen, I., & Fishbein, M. (1975). Belief, attitude, intention and behavior. An introduction to theory and research. MA: Addison Wesley, Reading.
Ajzen, I., and Fishbein, M. (1980). Understanding attitudes and predicting social behaviour. New Jersey: Prentice-Hall, Inc.
Ajzen, I. (1985). From intentions to actions: A theory of planned behavior. Berlin: Springer.
Yusoff, A. M. (2017). Retail by City [Access on 8th July 2022]
Borrego, M., Douglas, E. P., & Amelink, C. T. (2009). Quantitative, Qualitative, and Mixed Research Methods in Engineering Education. Journal of Engineering Education. 98(1): 53-66.
Charles, M. (2000). Understanding the Industrial Revolution. New York: Routledge.
Cob, C. M. S. C., Abdul Halim, B., & Amim, A. (2017). Faktor-Faktor Yang Mempengaruhi Prestasi Kerja Dalam Kalangan Penjawat Awam: Satu Kajian Teoritikal. Jurnal Sultan Alauddin Sulaiman Shah. 4 (1) 67-75.
Chern, Y. X., Kong, S. Y., Lee, V. A., Lim, S. Y., & Ong, C. P. (2018). Moving into cashless society: factors affecting adoption of e-wallet. Kuala Lumpur: Final Year Project, UTAR.
Chong, J. (2019). The war of Malaysia’s e-wallets. https://www.warc.com/ Newsandopinion/news/the-war-of-malaysias-e-wallets/42990 [[Access on 8th July 2022]
Chowdhury, D. (2019). E-dompet mula diterima. https://www.hmetro.com.my/
bisnes/2019/07/473185/e-dompet-mula-diterima [[Access on 8th July 2022]
Holmes, D. (2005). Communication Theory: Media, Technology and Society. London: SAGE Publications.
Ikeda, Y. (2018). Cashless payment tools the future of retail payment. Remarks at the Seventh FinTech Forum. Bank of Japan.
Iprice. (2019). E-dompet aplikasi paling aktif diguna di Malaysia.
https://www.bharian.com.my/bisnes/teknologi/2019/10/623187/e-dompet-aplikasi-paling-aktif-diguna-di-malaysia [Access on 8th July 2022]
Jorgenson, D. W., & Vu, K. M. (2016). The ICT revolution, world economic growth, and policy issues. Telecommunications Policy. 40(5): 383-397.
Jasmi, K. A. (2014). Penyelidikan Kualitatif Dalam Sains Sosial. The Online Journal of Islamic Education. 2(2): 96-106.
Rouibah, K., & Ramayah, T. (2009). User Acceptance Of Internet Banking In Malaysia: Test Of Three Competing Models. International Journal of E-Adoption. 1(1): 1-19.
Laleh, J., Ramin, M., Hyungik, O., & Ramesh, J. (2016). Human behavior analysis from smartphone data streams. Amsterdam: HBU. Proceedings (pp.68-85)
Mohamad, M. (2019). Malaysia to be part of IR 4.0, says PM [Access on 8th July 2022]
Singh, M., & Ahmad, S. N. (2019). Transaksi tanpa tunai yang selamat. Petaling Jaya: Pusat Penyelidikan dan Sumber Pengguna (CRRC).
Misdi, M., Mohamad, B., Esa, A., & Nor, S. N. M. (2009). Penggunaan Ict Dalam Kalangan Pelajar Kejuruteraan Elektrik Politeknik Tuanku Sultanah Bahiyah. Universiti Tun Hussein Onn Malaysia. Persidangan Kebangsaan Pendidikan Sains dan Teknologi.
Maslow, A. H. (1943). A Theory of Human Motivation. Psychological Review. 5(4): 370-396.
Milo, E. C. (2018). The e-wallet usage statistics by Carousell Malaysia. https://news.ecinsider.my/2018/12/ewallet-usage-statistics-carousell-malaysia.html [Access on 8th July 2022]
Don, M. A. M. (2018). Industri 4.0 tak dikawal jadikan manusia robot [Access on 8th July 2022]
Othman, M. A. (2017). Kajian Faktor-Faktor Literasi, Sosialisasi Dan Tingkah Laku Pengguna Terhadap Perancangan Kewangan Islam Berdasarkan Teori Tingkah Laku Yang Terancang Dalam Kalangan Kakitangan Awam Di Wilayah Persekutuan, Putrajaya. Akademi Pengajian Islam.
Mahidin, M. U. (2020). Malaysian households’ access to Internet rose to 90.1% end-2019 [Access on 8th July 2022]
Abu Hassan, M. (2002). Peranan Dan Penggunaan Ict Di Kalangan Masyarakat. Serdang: UPM.
Basaruddin, B. (2019). E-dompet mula diterima [Access on 8th July 2022]
Nair, V. (2018). The Star Online. Donate to mosques the QR code way. https://www.thestar.com.my/metro/metro-news/2018/06/11/donate-to-mosques-the-qr-code-way-iconic-masjid-jamek-the-first-to-adopt-banks-cashless-donation-con/ [Access on 8th July 2022]
Ibrahim, N., & Ali, H. (2013). Kepentingan Penyelidikan dan Pembangunan (R7D) dalam Pertubuhan Wilayah di Malaysia. Prosiding PERKEM VIII. 2: 796- 805.
Dahlan, N. H. A. (2019). Populasi penduduk kunci utama PSKL2040 [Access on 8th July 2022]
Ahmad, N. A., Ab. Halim, K., & Othman, Z. (2014). Potensi Penerima Guna Inovasi Pertanian Di Kalangan Petani. Prosiding PERKEM. 311-320
Isa, N. K. M. (2016). Pengetahuan, Sikap Dan Tingkah Laku Pelajar Upsi Terhadap Prinsip-Prinsip Kampus Lestari. Jurnal Perspektif. 8(1): 29-41.
Neuman, W. L. (1994). Social Research Methods: Qualitative and Quantitative Approaches. Massachusetts: Allyn and Bacon.
Abidin, R. Z. (1997). Latihan Dalam Bidang Keselamatan Dan Kesan Terhadap Kesedaran Keselamatan Di Tempat Kerja: Satu kajian di kilang X (M) Sdn. Bhd. Projek Sarjana Pengurusan Teknologi: Universiti Teknologi Malaysia.
Rathore, H. S. (2016). Adoption of digital wallet by consumers. Mumbai: Bharati Vidyapeeth's Institute of Management Studies & Research.
Robson, C. (2011). Real world research. 3rd edition. Wiley: Chichester.
Rogers, E. M. (1993). Communication technology: New media in society. New York: The Free Press.
Rose, G. (2016). The Fourth Industrial Revolution. https://books.google.com.my/ books?id=pdx5CwAAQBAJ&printsec=frontcover#v=onepage&q&f=false. [Access on 8th July 2022]
Abd Rahman, R., Basri, M., Husain, K., Ahmad, C. W. S.B. C. W., & Danuri, M. S. N. M. (2017). Teknologi Maklumat Dan Komunikasi (Ict) Dalam Kehidupan Insan: Integrasi Konsep Dualiti (Konvensional Dan Islam) Dalam Silibus Kursus Pengantar It. Jurnal Sultan Alauddin Sulaiman Shah. Vol 4(1).
Salodkar, A., Morey, K., & Shirbhate, M. (2015). Electronic Wallet. International Research Journal of Engineering and Technology (IRJET). 2(9).
Sharma, M. (2019). Top 10 Countries Ahead leading AI Technology in 2020. https://medium.com/@manishbrsoftech/top-10-countries-ahead-leading-in-ai-technology-2020-7ec86bbc82dc [Access on 8th July 2022]
Shukla, T. N. (2016). Mobile wallet: present and the future. International Journal in Multidisciplinary and Academic Research (SSIJMAR). 5(3).
Norazlan, S. L. M. (2020). Kemajuan Teknologi Bergantung kepada Perkembangan Nanoteknologi [Access on 8th July 2022]
Straub, E. T. (2009). Understanding technology adoption: Theory and future directions for informal learning. Review of Educational Research. 79(2): 625-649.
Taylor, J. (2017). The differences between each living generation. https://www.theodysseyonline.com/the-differencesbetween-each-of-the-living-generations [Access on 8th July 2022]
Wei, L. Z., & Tsu, D. K. P. (2018). Transforming Mobile Phones into E-Wallets in Malaysia. Kuala Lumpur: Bank Negara Malaysia.
Yilmaz, K. (2013). Comparison of quantitative and qualitative research traditions: epistemological, theoretical, and methodological differences. European Journal of Education. 2 (48).
Al-Qaradawi, Y. (1993). Madkhal li-dirasatil-Shari’ah al-Islamiyyah. Beirut: Mu’assasat alRisalah.
Othman, Z., Yamin, F. M., Yaacob, N. A., & Ali, N. H. C. (2014). Kajian Kesediaan Penerimaan Teknik Sri Dalam Kalangan Petani Luar Bandar Menggunakan Pendekatan Model Teori Tingkah Laku Yang Dirancang. Prosiding Perkem ke-9. 321 – 326.
Zhang, K. (2018). Theory of planned behavior: Origins, development and future direction. International Journal of Humanities and Social Science Invention. 7(5): 76-83.
In-Text Citation: (Ibrahim et al., 2022)
To Cite this Article: Ibrahim, N. A. N., Hassan, M. S., Izyandiyana, S. N., Allam, S. N. S., Rani, N. S. A., Nazri, T. R. M., & Kahar, N. (2022). E-Wallet Technology Acceptance among Users in Kuala Lumpur. International Journal of Academic Research in Business and Social Sciences, 12(8), 1433 – 1444.
Copyright: © 2022 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non0-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode