ISSN: 2222-6990
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Studies on English for Specific Purposes (ESP) continue to grow but the majority of them still focuses on writing, perpetuating the fundamental gap between educational and workplace contexts. ESP classes for negotiations critically need to include interpersonal relationship-building and sensemaking skills to offer practical values to learners. To show the importance of re-evaluating the way negotiation is taught in ESP classes, this case study discusses the results of needs analysis (NA) for English for rapport management in negotiations from three different stakeholders- the language teacher, learners and an industrial expert. The respondents for this study include two second language students receiving formal training for negotiations, a language teacher at the university’s English language training programme for diplomats, and an industrial expert with over two decades of business negotiation experiences. Discussions from the NA include the use of pronouns in negotiations, safe topics in small talks, and meeting and negotiation preparedness to prepare aspiring negotiators to pursue interactions that are interculturally difficult. Findings from the NA have implications for future negotiation lesson and curriculum designs.
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In-Text Citation: (Yew, 2022)
To Cite this Article: Yew, N. A. M. (2022). Negotiation Focus: Needs Analysis on English for Rapport Management. International Journal of Academic Research in Business and Social Sciences, 12(9), 1515 – 1526.
Copyright: © 2022 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
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