ISSN: 2222-6990
Open access
For the past 10 years, the Malaysian government has encouraged more usage of electronic payments (ePayments), and the COVID-19 situation looks to be hastening a larger move towards a cashless society. More Malaysians are abandoning cash in favour of contactless payments, including the use of smartphone-embedded electronic wallets (eWallets) to fund online and in-store transactions, as a result of government financial incentives and COVID-19 lockup limitations. This study aims to identify factors affecting e-wallet adoption intention among Millennials in Sarawak. The study focuses the perceived security, perceived usefulness, perceived ease of use, and social influence on e-wallet adoption. Quantitative research is used by developing survey questionnaires through Google Form. 386 valid responses were collected and analysed using SPSS. The statistical results have demonstrated that perceived security, perceived usefulness, perceived ease of use, and social influence have significant positive relationship with e-wallet adoption among Millennials in Sarawak. The findings of this study allow digital payment providers to continuously enhance their e-wallet platforms or systems, and better undestand Millennials perception on e-wallet.
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In-Text Citation: (Toh et al., 2022)
To Cite this Article: Toh, T. L., Kiew, J. P., & Wong, A. H. A. (2022). Factors Influencing the Intention to Use E-Wallet among Millennials. International Journal of Academic Research in Business and Social Sciences, 12(11), 344 – 354.
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