The Assessment of Digitalisation Among Malaysian Public Listed Companies in Consumer Product and Services Industries Using Business Process Management in the Pre- and Post-COVID-19 Situations

Alsufyani, N., & QumerGill, A. (2022). Digitalisation performance assessment: A systematic review. Technology in Society, 68.
Antonucci, Y. L., Fortune, A., & Kirchmer, M. (2021). An examination of associations between business process management capabilities and the benefits of digitalization: all capabilities are not equal. Business Process Management Journal, 27(1), 124–144. https://doi.org/10.1108/BPMJ-02-2020-0079
Arif, M. F. B. M., & Ta, G. C. (2022). COVID-19 Pandemic Management: A Review of the Digitalisation Leap in Malaysia. Sustainability (Switzerland), 14(11). https://doi.org/10.3390/su14116805
Cappa, F., Oriani, R., Peruffo, E., & McCarthy, I. (2020). Big data for creating and capturing value in the digitalized environment: unpacking the effects of volume, variety and veracity on firm performance. Product Development & Management Association, 38(1), 49–67.
Chang;, C.-L., Octoyuda;, E., & Arisanti, I. (2022). The Role of Digital Transformation on Strategic Leader: A Systematic Literature Review. IEEE International Conference on Advent Trends in Multidisciplinary Research and Innovation (ICATMRI), 289–294.
Chauhan, C., Parida, V., & Dhir, A. (2022). Linking circular economy and digitalisation technologies: A systematic literature review of past achievements and future promises. Technological Forecasting and Social Change, 177(May 2021), 121508. https://doi.org/10.1016/j.techfore.2022.121508
Duncan, E., Abdulai, A.-R., & Fraser, E. D. G. (2021). Modernizing agriculture through digital technologies: prospects and challenges. In Handbook on the human impact of agriculture (pp. 138–161).
Dwivedi, Y. K., Hughes, L., Baabdullah, A. M., Ribeiro-Navarrete, S., Giannakis, M., Al-Debei, M. M., Dennehy, D., Metri, B., Buhalis, D., Cheung, C. M. K., Conboy, K., Doyle, R., Dubey, R., Dutot, V., Felix, R., Goyal, D. P., Gustafsson, A., Hinsch, C., Jebabli, I., … Wamba, S. F. (2022). Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy. International Journal of Information Management, 66(July), 102542. https://doi.org/10.1016/j.ijinfomgt.2022.102542
Eitrem, A., & Oberg, L. (2018). The effect of strategic orientation on the commercial exploitation of digitalisation. In Norwegian School of Economics.
Ertimi, B., Sarmidi, T., Khalid, N., & Helmi Ali, M. (2022). Movement Control Order Policy to Prevent the Spread of COVID-19 and Its Impact on Quarterly Growth and Its Components in Malaysia: A Synthetic Control Method for Policy Evaluation. Asian Economics Letters, 3(3), 1–6. https://doi.org/10.46557/001c.29950
Essebo, M. (2022). Storying COVID-19: fear, digitalisation, and the transformational potential of storytelling. Sustainability Science, 17(2), 555–564. https://doi.org/10.1007/s11625-021-01031-9
Fairlie, R., & Fossen, F. M. (2022). The early impacts of the COVID-19 pandemic on business sales. Small Business Economics, 58(4), 1853–1864. https://doi.org/10.1007/s11187-021-00479-4
Franco, S., Caroli, M. G., Cappa, F., & Del Chiappa, G. (2020). Are you good enough? CSR, quality management and corporate financial performance in the hospitality industry. International Journal of Hospitality Management, 88.
https://doi.org/10.1016/j.ijhm.2019.102395
Gereffi, G., Lim, H. C., & Lee, J. (2021). Trade policies, firm strategies, and adaptive reconfigurations of global value chains. Journal of International Business Policy, 4(4), 506–522. https://doi.org/10.1057/s42214-021-00102-z
Golan, M. S., Jernegan, L. H., & Linkov, I. (2020). Trends and applications of resilience analytics in supply chain modeling: systematic literature review in the context of the COVID-19 pandemic. Environment Systems and Decisions, 40(2), 222–243.
https://doi.org/10.1007/s10669-020-09777-w
Golgeci, I., Makhmadshoev, D., & Demirbag, M. (2021). Global value chains and the environmental sustainability of emerging market firms: A systematic review of literature and research agenda. International Business Review, 30(5).
https://doi.org/10.1016/j.ibusrev.2021.101857
Grisold, T., Groß, S., Stelzl, K., vom Brocke, J., Mendling, J., Röglinger, M., & Rosemann, M. (2022). The Five Diamond Method for Explorative Business Process Management. Business and Information Systems Engineering, 64(2), 149–166.
https://doi.org/10.1007/s12599-021-00703-1
Hannila, H., Kuula, S., Harkonen, J., & Haapasalo, H. (2022). Digitalisation of a company decision-making system: a concept for data-driven and fact-based product portfolio management. Journal of Decision System, 31(3).
Hendriarto, P. (2021). Understanding of the role of digitalization to business model and innovation: economics and business review studies. Linguistics and Culture Review, 5(1), 160–173.
Hulland, J. (2012). Review: The resource-based view and information systems research: Review, extension, and suggestions for future ... MIS Quarterly, 36(1), 1–19.
Ibrahim, S. N. S., Shamsudin, A., Ibrahim, M. T., Jaaffar, M. Y., Abdullah, S., & Bani, H. (2022). Voluntary Disclosure of Digitalisation-Related Information by Malaysian Public Listed Companies. Management and Accounting Review, 21(1), 151–180. https://doi.org/10.24191/mar.v21i01-07
Jedynak, M., Czakon, W., Ku?niarska, A., & Mania, K. (2021). Digital transformation of organizations: what do we know and where to go next? Journal of Organizational Change Management, 34(3), 629–652. https://doi.org/10.1108/JOCM-10-2020-0336
Kaplan, A., & Haenlein, M. (2020). Rulers of the world, unite! The challenges and opportunities of artificial intelligence. Business Horizons, 63(1), 37–50. https://doi.org/10.1016/j.bushor.2019.09.003
Karna, A., Richter, A., & Riesenkampff, E. (2016). Revisiting the role of the environment in the capabilities-financial performance relationship: A meta-analysis. Strategic Management Journal, 37(6), 1154–1173. https://doi.org/10.1002/smj.2379
Kerpedzhiev, G. D., König, U. M., Röglinger, M., & Rosemann, M. (2021). An Exploration into Future Business Process Management Capabilities in View of Digitalization: Results from a Delphi Study. Business and Information Systems Engineering, 63(2), 83–96. https://doi.org/10.1007/s12599-020-00637-0
Khalid, M. A. (2021). Covid-19: Malaysia experience and key lessons. Asian Economic Papers, 20(2), 74–92. https://doi.org/10.1162/asep_a_00801
Klerkx, L., & Rose, D. (2020). Dealing with the game-changing technologies of Agriculture 4.0: How do we manage diversity and responsibility in food system transition pathways? Global Food Security, 24(December 2019), 100347. https://doi.org/10.1016/j.gfs.2019.100347
Kökény, L., Kenesei, Z., & Neszveda, G. (2022). Impact of COVID-19 on different business models of European airlines. Current Issues in Tourism, 25(3), 458–474. https://doi.org/10.1080/13683500.2021.1960284
Lowe, C. (2022). The digitalisation of social protection before and since the onset of Covid-19 Opportunities, challenges and lessons. www.odi.org/publications/
Lu, J., & Wang, J. (2020). Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID- 19 . The COVID-19 resource centre is hosted on Elsevier Connect , the company ’ s public news and information . January.
Martens, K., & Zscheischler, J. (2022). The Digital Transformation of the Agricultural Value Chain: Discourses on Opportunities, Challenges and Controversial Perspectives on Governance Approaches. Sustainability (Switzerland), 14(7). https://doi.org/10.3390/su14073905
McKibbin, W. J., & Fernando, R. (2020). The Global Macroeconomic Impacts of COVID-19: Seven Scenarios (CAMA Working Paper 19/2020). Australian National University. Crawford School of Public Policy., February, 1–55.
Meyer, B. H., Prescott, B., & Simon, X. (2020). Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID- 19 . The COVID-19 resource centre is hosted on Elsevier Connect , the company ’ s public news and information . January.
Michelion, G., Trojanowski, G., & Sealy, R. (2021). Narrative Reporting: State of the Art and Future Challenges. Accounting in Europe. https://doi.org/https://doi.org/10.1080/17449480.2021.1900582
Neligan, A., Baumgartner, R. J., Geissdoerfer, M., & Schöggl, J. P. (2022). Circular disruption: Digitalisation as a driver of circular economy business models. Business Strategy and the Environment, February, 1–14. https://doi.org/10.1002/bse.3100
OECD. (2020). The territorial impact of COVID-19: Managing the crisis across levels of government. OECD Policy Responses to Coronavirus (COVID-19). https://www.oecd.org/coronavirus/policy-responses/theterritorial-impact-of-covid-19-managing-the-crisis-across-levels-ofgovernment-d3e314e1/
Panwar, R., Pinkse, J., & De Marchi, V. (2022). The Future of Global Supply Chains in a Post-COVID-19 World. California Management Review, 64(2), 5–23. https://doi.org/10.1177/00081256211073355
Rachinger, M., Rauter, R., Müller, C., Vorraber, W., & Schirgi, E. (2019). Digitalization and its influence on business model innovation. Journal of Manufacturing Technology Management, 30(8), 1143–1160. https://doi.org/10.1108/JMTM-01-2018-0020
Schwartz, E., & Moon, M. (2000). Rational pricing of internet companies. Financial analysts journal. Financial Analysts Journal, 56(3), 62–75.
Sharma, G. D., Kraus, S., Liguori, E., Bamel, U. K., & Chopra, R. (2022). Entrepreneurial challenges of COVID-19: Re-thinking entrepreneurship after the crisis. Journal of Small Business Management, 00(00), 1–23. https://doi.org/10.1080/00472778.2022.2089676
Suša Vugec, D., Bosilj Vukši?, V., Peji? Bach, M., Jakli?, J., & Indihar Štemberger, M. (2020). Business intelligence and organizational performance: The role of alignment with business process management. Business Process Management Journal, 26(6), 1709–1730. https://doi.org/10.1108/BPMJ-08-2019-0342
Teece, D. J., Pisano, G., & Shuen, A. (2009). Dynamic capabilities and strategic management. Knowledge and Strategy, 18(March), 77–116. https://doi.org/10.1093/0199248540.003.0013
Teece, D., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. In Strategic management journal (Vol. 18, Issue 7, pp. 509–533).
Tuselim, N. H. M., & Yaacob, S. (2022). An Exploratory Study and Impact of Digitalisation on Malaysian SMEs. Open International Journal of Informatics, 10(Special Issue 1), 122–134.
Wandaogo, A. (2022). Does digitalization improve government effectiveness? Evidence from developing and developed countries. Applied Economics, 54(33).
Westerman, G., Bonnet, D., & Afee, A. M. (2020). Digitalisation of firms: Challenges in the digital economy Khazanah Research Institute. October, 1–10.
Westerman, G., Bonnet, D., & McAfee, A. (2014). Leading Digital - Turnding Technology into Business Transforla. 1–292.
WHO. (2020). Weekly operational update on COVID-19. World Health Organisation, Emergencies Preparedness, Strategic Health Operations, WHO Headquarters (HQ). https://www.who.int/publications/m/item/weekly-update-on-covid-19---7-august-2020
Williams, R. (2019). The social shaping of technology (SST). Science, Technology, and Society: New Perspectives and Directions, 138–162. https://doi.org/10.1017/9781316691489.006
Wu, F., Mahajan, V., & Balasubramanian, S. (2003). An Analysis of E-Business Adoption and Its Impact on Business Performance. Journal of the Academy of Marketing Science, 31(4), 425–447. https://doi.org/10.1177/0092070303255379
YinSern, L., Teh;, W., Esparan, L., Bobby;, J., & Chua, K. (2017). Can Malaysia’s Top Companies Win in the Digital Age? Malaysia’S Digital Performance Index. Accenture.
Yu, Z., Razzaq, A., Rehman, A., Shah, A., Jameel, K., & Mor, R. S. (2022). Disruption in global supply chain and socio-economic shocks: a lesson from COVID-19 for sustainable production and consumption. Operations Management Research, 15(1–2), 233–248. https://doi.org/10.1007/s12063-021-00179-y
Zollo, M., & Winter, S. G. (2002). Deliberate learning and the evolution of dynamic capabilities. Organization Science, 13(3), 339–351. https://doi.org/10.1287/orsc.13.3.339.2780
Zreiq, R., Kamel, S., Boubaker, S., Algahtani, F. D., Alzain, M. A., Alshammari, F., Aldhmadi, B. K., Alshammari, F. S., & J. Araúzo-Bravo, M. (2022). Predictability of COVID-19 Infections Based on Deep Learning and Historical Data. Applied Sciences (Switzerland), 12(16). https://doi.org/10.3390/app12168029

In-Text Citation: (Ibrahim et al., 2022)
To Cite this Article: Ibrahim, M. T., Ibrahim, S. N. S., & Shamsudin, A. (2022). The Assessment of Digitalisation Among Malaysian Public Listed Companies in Consumer Product and Services Industries Using Business Process Management in the Pre- and Post-COVID-19 Situations. International Journal of Academic Research in Business and Social Sciences, 12(12), 529 – 542.

Copyright: © 2022 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non0-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode