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International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

Stress, Anxiety and Satisfaction in Online Learning: The Moderating Role of Instructor Support

Nurfatihah Mazlan, Norzuwana Sumarjan

http://dx.doi.org/10.6007/IJARBSS/v12-i11/15611

Open access

Online learning which combines technology and education for the students has shown significant growth over the years. Despite its numerous advantages, students still struggle with stress and anxiety in the online learning process. This study examined the moderating role of instructor support in helping students to overcome the anxiety and stress in online learning, thus leading to course satisfaction. Online questionnaires measuring online course satisfaction, academic stress, online learning anxiety and instructor support were deployed to undergraduate students from a public university in Malaysia. A total of 207 responses were analysed using multiple linear regression and Process by Hayes. The findings showed a significant negative relationship between academic stress, online learning anxiety and online learning satisfaction. However, instructor support did not moderate the relationship between academic stress, online learning anxiety and online learning satisfaction. The findings provide insights into how instructors and institutions can modify teaching and guiding approaches without physical interaction to improve engagement with students in online learning.

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In-Text Citation: (Mazlan & Sumarjan, 2022)
To Cite this Article: Mazlan, N., & Sumarjan, N. (2022). Stress, Anxiety and Satisfaction in Online Learning: The Moderating Role of Instructor Support. International Journal of Academic Research in Business and Social Sciences, 12(11), 669 – 683.