Communication can be described as giving and receiving messages between two or more employees in an organization. This study applied the four components of a manager’s communication style: telling, selling, joining and consulting within an organizational context and analyzed its effect on job satisfaction. The communication variables were strongly related to employees’ communication styles. The focal purpose of this study is to determine the relationship between a manager’s communication style and employees’ job satisfaction at Malaysian Palm Oil Board (MPOB) Bangi, Selangor. A total of 291 respondents among the Malaysia Palm Oil Board (MPOB) Head Quarters Bandar Baru Bangi workers responded to a survey. Data were analysed by using SPSS to see the relationship between managers’ communication styles and employees’ job satisfaction at this organisation. Results showed a significant relationship between a manager’s communication style and employee job satisfaction at MPOB Bangi, Selangor, where most of the employees preferred the managers to use consulting to communicate with others. This shows that these organisations have an atmosphere of trust, honesty and open communication.
Ali, B. J., & Anwar, G. (2021). An Empirical Study of Employees’ Motivation and its Influence Job Satisfaction. International Journal of Engineering, Business and Management, 5(2), 21–30. https://doi.org/10.22161/ijebm.5.2.3
Barker, A. (2022). Improve Your Communication Skills (6th ed.). Kogan Page. Boston: Houghton Mifflin.
Butts, Aubrey G. (2010). Managers‘ Communication Styles and Employees‘ Job Development (2nd ed.) West Eagan, MN: Thomson.
Goris, J. R., Vaught, B. C. & Pettit, J. D., Jr. (2000). Effects of Communication Direction on Job Performance and Satisfaction: A Moderated Regression Analysis. The Journal of Business Communication, 37, 348-364.
Loan, L. T. M. (2020). The influence of organizational commitment on employees’ job performance: The mediating role of job satisfaction. Management Science Letters, 3308–3312. doi:10.5267/j.msl.2020.6.007
Lussier R. N., & Achua, C. F. (2004). Leadership: Theory, Application, Skill
Maxfield, D., Grenny, J., McMillan, J., Patterson, K. & Switzler, A. (2005). Silence Kills: The Seven Crucial Conversations for Healthcare.
Rad, M. M. A., & Yarmohammadian, H. M. (2006). A study of relationship between managers’ leadership style and employees’ job satisfaction. Leadership in Health Services, 19(2), 11–28. doi:10.1108/13660750610665008
Nobile, J., and McCormick, J. (2008). Organization Communication and Job Satisfaction in Australia Catholic Primary School. Educational Management Administration and Leadership. SAGE Publications, Vol 36(1).
O’Hair, D., Fredrick, G. W., & Dixon, L. D. (2005). Communication in business.
Pandey, S. K., & Garnett, J. L. (2006). Exploring Public Sector Communication
Performance: Testing a Model and Drawing Implications. Public Administration Review, 66(1), 37-51.
Pitts, D., & Jarry, E. (2007). Ethnic Diversity and Organizational Performance: Assessing Diversity Effects at the Managerial and Street Levels. International Public Management Journal, 10(2), 233-254.
Ralph, T., Martina, T., & Angeles, M. (2017). Male and female communication, leadership styles and the position of women in public relations. Interactions: Studies in Communication & Culture, Volume 8, Numbers 2-3, 1 November 2017, pp. 231-248(18)
Sharma, M. D., Mendez, A., & O’Byrne, J. W. (2005). The Relationship Between Attendance in Student?centred Physics Tutorials and Performance in University Examinations. International Journal of Science Education, 27(11), 1375–1389. doi:10.1080/09500690500153931
Tannenbaum, R., and Schmidt, W. H. (1958) How to Choose a Leadership Pattern. Harvard Business Review, 36, 95- 101.
Yang, M. J. H., Khoo-Lattimore, C., & Yang, E. C. L. (2020). Three generations on a holiday: Exploring the influence of Neo-Confucian values on Korean Multigenerational Family vacation decision making. Tourism Management, 78, 104076. doi:10.1016/j.tourman.2020.104
In-Text Citation: (Hashim et al., 2023)
To Cite this Article: Hashim, N., Nor, M. Z. I. bin M., Zawawi, J. W. M., & Zainudin, S. S. S. (2023). The Relationship between Manager’s Communication Style and Employees’ Job Satisfaction. International Journal of Academic Research in Business and Social Sciences, 13(4), 1504 – 1515.
Copyright: © 2023 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non0-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
