Journal Screenshot

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

Impulse Buying Intention among Millennials in Malaysia

Farrah Nadia Baharuddin, Aini Hayati Musa, Sarah Mardiah Selamat, Sharifah Nazura Syed Noh, Asma’ Rashidah Idris

http://dx.doi.org/10.6007/IJARBSS/v12-i12/16049

Open access

Impulse buying behaviour plays an important role to boost sales volume of brick and mortar in the retail sector. However, with the advancement in technology, the behaviour of consumers in impulse buying has increased. As such, the popularity of using mobile as the medium of shopping devices and the shopping activities can be conducted in anytime and anywhere, thus, the technology triggers impulse buying activities beyond expectations. Therefore, the study aims to investigate factors influencing among millennials in Malaysia. The study proposes a conceptual model of factors influencing impulse purchase intention from the aspect of consumers characteristic (excitement), new product knowledge as well as perceived usefulness. Lastly, the study provides a fruitful insight to marketers as well as to retailers in understanding of impulse purchase intention among millennials by assessing the impact of consumer characteristics, web skills and social media community settings.

Abbasi, B. (2017). Relationship between Consumer Characteristics and Impulse Buying Behavior: The Mediating Role of Buying Intention of New Clothing Buyers. International Review of Management and Marketing, 7(1), 26–33.
Baharuddin, F. N., Musa, A. H., Rosle, A. N., Ibrahim, S. S., & Noh, S. N. S. (2022). The Role of Social Media Influencer, Brand Image and Advertising Trust to Purchase Intention among Local Cosmetic Consumers: A Conceptual Paper. International Journal of Academic Research in Business and Social Sciences. 12(6), 659 – 665.
Baharuddin, F. N., Musa, A. H., Rosle, A. N., & Ibrahim, S. S. (2021). Factors Influencing the Behavioural Intention on Mobile Shopping Use among Hijab Fashion Consumers in Malaysia: A Conceptual Paper. International Journal of Academic Research in Business and Social Sciences, 11(8). https://doi.org/10.6007/ijarbss/v11-i8/10721
Chea, S., & Luo, M. M. (2008). Post-adoption behaviors of e-service customers: The interplay of cognition and emotion. International Journal of Electronic Commerce, 12(3), 29–56. https://doi.org/10.2753/JEC1086-4415120303
Engel, J. F., Blackwell, R. D., & Miniard, P. W. (1995). Consumer behavior.
Floh, A., & Madlberger, M. (2013). Electronic Commerce Research and Applications The role of atmospheric cues in online impulse-buying behavior. Electronic Commerce Research and Applications, 12(6), 425–439. https://doi.org/10.1016/j.elerap.2013.06.001
Harmancioglu, N., Finney, R. Z., & Joseph, M. (2009). Impulse purchases of new products: an empirical analysis. Journal of Product & Brand Management, 18(1), 27–37. https://doi.org/10.1108/10610420910933344
Kapoor, A., & Kulshrestha, C. (2009). Consumers’ perceptions: an analytical study of influence of consumer emotions and response. Direct Marketing: An International Journal, 3(3), 186–202. https://doi.org/10.1108/17505930910985134
Lee, H. (2018). Intrinsic and extrinsic motivations affecting impulse-buying tendency in mobile shopping. Social Behavior and Personality, 46(4), 683–694.
https://doi.org/10.2224/sbp.6693
Meena, S. (2018). Consumer psychology and marketing. International Journal of Research and Analytical Reviews, 5(3), 218–222.
Musa, A. H., Baharuddin, F. N., Rosle, A. N., Ibrahim, S. S., & Noh, S. N. S. (2022). The Role of Social Media and Religious Awareness in purchasing decision on Takaful Insurance: A Conceptual Paper. International Journal of Academic Research in Business and Social Sciences. 12(6), 630 – 636.
Nurcholis, L., & Sa’adah, N. (2022). E-Impulse Buying Improvement with Product Knowledge, Shopping Lifestyle, and Positive Emotion. Barolli, L. (Eds) Complex, Intelligent and Software Intensive Systems, 497.
Pappas, I., Kourouthanassis, P. E., Giannakos, M., & Chrissikopoulos, V. (2017). Sense and sensibility in personalized e-commerce: How emotions rebalance the purchase intentions of persuaded customers. Psychology & Marketing, 34(10), 972–986. https://doi.org/10.1002/mar.21036
Rodrigues, R. I., Lopes, P., & Varela, M. (2021). Factors Affecting Impulse Buying Behavior of Consumers. Frontiers in Psychology, 12(June), 2017–2019. https://doi.org/10.2501/JAR-2018-031
Saad, M., & Metawie, M. (2015). Store Environment , Personality Factors and Impulse Buying Behavior in Egypt?: The Mediating roles of Shop Enjoyment and Impulse Buying Tendencies. Journal of Business and Management Sciences, 3(2), 69–77. https://doi.org/10.12691/jbms-3-2-3
Stankevich, A. (2017). Explaining the Consumer Decision-Making Process: Critical Literature Review. International Business Research and Marketing, 2(6), 7–14. https://doi.org/10.18775/jibrm.1849-8558.2015.26.3001
Varadarajan, R. (2020). Customer information resources advantage , marketing strategy and business performance?: A market resources based view. Industrial Marketing Management, 82(January), 1–9. https://doi.org/10.1016/j.indmarman.2020.03.003
Verhagen, T., & Dolen, W. Van. (2011). Information & Management The influence of online store beliefs on consumer online impulse buying?: A model and empirical application. Information & Management, 48(8), 320–327. https://doi.org/10.1016/j.im.2011.08.001
Wells, J. D., Parboteeah, V., & Valacich, J. S. (2011). Online Impulse Buying?: Understanding the Interplay Journal of the Association for Information Online Impulse Buying?: Understanding the Interplay between Consumer Impulsiveness and Website Quality. Journal of the Association of Information Systems, 12(1), 32–56.
https://doi.org/10.17705/1jais.00254
Zhang, W., Leng, X., & Liu, S. (2020). Research on mobile impulse purchase intention in the perspective of system users during COVID-19. Personal and Ubiquitous Computing.
Zheng, X., Men, J., Yang, F., & Gong, X. (2019). Understanding impulse buying in mobile commerce?: An investigation into hedonic and utilitarian browsing. International Journal of Information Management, 48, 151–160.
https://doi.org/10.1016/j.ijinfomgt.2019.02.010

In-Text Citation: (Baharuddin et al., 2022)
To Cite this Article: Baharuddin, F. N., Musa, A. H., Selamat, S. M., Noh, S. N. S., & Idris, A. R. (2022). Impulse Buying Intention among Millennials in Malaysia. International Journal of Academic Research in Business and Social Sciences, 12(12), 2555 – 2560.